Factory Authorized Outlet (www.factoryauthorizedoutlet.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 18% of negative reviews. Last updated 2026-08-10.
What people say
P
Paul Rowson · 6 reviews · Verified ·
★★★★★
Fantastic customer service!
I ordered a DeWALT miter saw table from Factory Authorized Outlet. When I opened the box I discovered that two of the parts were damaged. I called customer service and within two days new parts were shipped to me directly. I couldn’t be happier with the friendly and responsive service I received.
Reply from Factory Authorized Outlet2020-03-25
Thank you, Paul! Sometimes bad things happen to good tools. We are glad everything worked out, and look forward to hearing from you soon.
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Stephen G. · 3 reviews · Verified ·
★★★★★
Excellent prices and quick service.
Reply from Factory Authorized Outlet2020-03-25
Thank you, Stephen! You can't get any better than excellent, but we will try. We are looking forward to hearing from you again.
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Anthony · 1 review · Verified ·
★★★★★
Everything thing was on point and as it…
Everything thing was on point and as it should be. Will refer others in a heart beat. Besafe and stay healthy. God bless
Reply from Factory Authorized Outlet2020-03-25
Thank you, Anthony! We aim to please, and are looking forward to hearing from you in the future.
J
Joseph · 1 review · Verified ·
★★★★★
Don't hesitate to order from FAO
Don't hesitate to order from FAO, excellent service and price. They'll be my first stop in the future.
Reply from Factory Authorized Outlet2020-03-25
Thank you, Joseph! We look forward to assisting you with future orders.
Z
Zachariah Harris · 2 reviews · Verified ·
★★★★★
Great price delivered on time!
Reply from Factory Authorized Outlet2020-03-25
Thank you Zachariah! We are glad to hear you enjoyed your buying experience, and we hope that you will consider us for all of your tool and accessory needs.
S
Stephen · 1 review · Verified ·
★★★★★
spent $1000 with this company and…
spent $1000 with this company and ordered the wrong item due to a confusing description and the company won’t make good on it
Reply from Factory Authorized Outlet2020-03-25
Hello Stephen,
Thank you for the reply. One of our customer service representatives will be reaching out to you to better assist with any issues you may be experiencing.
K
Kenneth Burgess · 1 review · Verified ·
★★★★★
Very satisfied
Great product with the great shipment time.
Thank you very much.
Reply from Factory Authorized Outlet2020-03-25
Thank you, Kenneth! We hope you enjoy your Makita tool, and please keep us in mind for all of your power tool and accessory needs.
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MICHAEL · 1 review · Verified ·
★★★★★
happy customer
Great price fast shipper easy ordering
Reply from Factory Authorized Outlet2020-03-25
Thank you, Michael! Please enjoy your lawn mower.
J
John · 1 review · Verified ·
★★★★★
I'll have no problem coming back for…
I'll have no problem coming back for future purchases.
Reply from Factory Authorized Outlet2020-03-24
Thank you, John! We look forward to assisting you on our future orders.
M
Michael Rodgers · 3 reviews · Verified ·
★★★★★
flawless transaction
flawless transaction. merchandise was delivered promptly.
Reply from Factory Authorized Outlet2020-03-24
Thank you, Michael! We are glad to hear you enjoyed the buying experience, and we hope you will keep us in mind for all of your power tool and accessory needs.
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Richard · 3 reviews · Verified ·
★★★★★
Great prices
Great prices, easy to use web page, stock options very good. I will be using Factory Authorized Outlet again now that I have found it!
Reply from Factory Authorized Outlet2020-03-24
Thank you, Richard! We are glad to hear that you enjoyed your buying experience, and we look forward to assisting you with future orders.
M
Michael · 2 reviews · Verified ·
★★★★★
The service was excilant and quality …
The service was excellent and the quality of the product was superb.
Reply from Factory Authorized Outlet2020-03-24
Thank you Michael! Please let us know if there is anything else we can do to assist you, and keep us in mind for all of your power tool and accessory needs.
J
Jeremy · 3 reviews · Verified ·
★★★★★
Great prices and fast shipping
Reply from Factory Authorized Outlet2020-03-24
Thank you, Jeremy! We strive to provide the best products at competitive pricing with fast shipping, and we are glad to hear that you were satisfied with your experience. Please consider us for all of your power tool and accessory needs.
B
BENJAMIN · 2 reviews · Verified ·
★★★★★
Received it quickly and in good…
Received it quickly and in good condition. My only concern was that
FedEx delivered it to the wrong address (about 1 block away). I had
to go and pick it up from this persons house. No fault of Factory
Authorized Outlet
Reply from Factory Authorized Outlet2020-03-24
Hi Benjamin,
Thank you for the feedback. We do apologize for the inconvenience, as well as appreciate your understanding. Please keep us in mind for all of your tool and accessory needs!
R
Rodger · 4 reviews · Verified ·
★★★★★
Perfect seller
Reply from Factory Authorized Outlet2020-03-24
Thank you for the kind words, Rodger!
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Lorenzo · 1 review · Verified ·
★★★★★
You have a great selection of tools at…
You have a great selection of tools at a great price...and good delivery time.
Reply from Factory Authorized Outlet2020-03-24
Thank you, Lorenzo! We appreciate the kind words and look forward to assisting you with future orders.
B
Brian · 1 review · Verified ·
★★★★★
Easy and FAST
Easy ordering process, and I got my generator in only 3 days!! Great place to shop!
Reply from Factory Authorized Outlet2020-03-24
Thank you, Brian! We hope that you enjoy your Duromax generator, and if you need anything on this or future orders please let us know.
D
Dan · 1 review · Verified ·
★★★★★
Fast shipping on the purchase
Fast shipping on the purchase, received free batteries one day later in a timely manner. DeWalt are great tools.
Reply from Factory Authorized Outlet2020-03-24
Thank you, Dan! Glad to hear you were able to take advantage of DeWALT's free battery promotion. Please keep us in mind for all of your power tool and accessory needs.
g
glenn · 2 reviews · Verified ·
★★★★★
Great buy Good service
Great buy Good service. Thank you very much.
Reply from Factory Authorized Outlet2020-03-24
Thank you. Glenn! We hope that you enjoy your Makita tool, and that you will consider us for all of your power tool and accessory needs.
J
John · 2 reviews · Verified ·
★★★★★
Good selection
Good selection, my order was correct and faster delivery than I expexted! I'm going shopping there right after I'm done here!
Reply from Factory Authorized Outlet2020-03-24
Thank you, John! We look forward to assisting you with your future orders.
