Fashion Chingu

Hi Salome, We are so sorry for the inconvenience. We thank you for leaving us feedback. As much as we would like to give you free shipping for the return, we cannot do so now. It's not possible for us to offer free returns when we are shipping at the same time nearly worldwide. We are aware of this issue and we plan to improve our return services in the future so we hope for your understanding till then. We will continue to provide our customers with the best service that we can. We appreciate your consideration while we review the situation and strive to make future return services better. We'll keep providing the highest standard of service to our valued customers. In regards to the quality, we apologize for not meeting your full expectations. Please know that this is not what we wanted you to experience. To prevent this from happening, our team conducts thorough quality checks before shipping out any order. Since you shared that you were able to get in touch with our customer service already, if not done yet, we would like to get more information on the concerns you have found with the products you received. If possible, sharing some pictures would also provide us with more details of the situation. Our support team will get in touch with you to clear up the situation one time in case you still have questions. We look forward to your cooperation and response. All the best and have a nice day! Your Fashion Chingu Team

Hello Aileen, We have received the review on our store already and have responded to the review as well as have reached out to you to assist you with your concern. We are sorry for the bad experience you have made with the dress. We are taking this feedback seriously and will take this into consideration to adjust our assortment accordingly. We still have an open support ticket with you, where we are asking for a picture of the product as you are claiming it is nothing like the product. Please understand that we need some kind of proof that the items is indeed not to what the picture is. While we just wanted to assist you, you somehow understood that we are unpublishing reviews and have threaten us to leave everywhere bad reviews. However, up until today the product review is still online on our website and available to read with our response below it. For quality defects or cases where products are indeed not as advertised we have a very customer-oriented solution where I believe we would have came to a satisfactory solution. It is frustrating, that you opted now for this way, leaving us hanging not being able to solve your concern. Sorry again for this experience, we wish you all the best, Your Fashion Chingu Team

Dear Agata, We apologize for not meeting your full expectations and for the delay in your order's shipment. Please know that this is not what we wanted you to experience. To prevent this from happening, our team conducts thorough quality checks before shipping out any order but unfortunately, we missed the concern with the skirt. After this, we have thoroughly re-instructed our team to do quality checking very keenly. Based on our policy, our team did immediately offer you a replacement after you reached out to us. Unfortunately, it did not work out. Nonetheless, in the end, we have issued a full refund of your order. Apologies again for the inconvenience you experienced. All the best and have a nice day! Your Fashion Chingu Team

Hi Wendy, We sincerely apologize for any disappointment you may have experienced, and we greatly appreciate your feedback. Thank you for bringing this matter to our attention. Please be aware that our clothing items are accompanied by their respective size guides, which can vary from one product to another. To prevent this from happening, our team conducts thorough quality checks before shipping out any order. However, if you believe there is a notable inconsistency between the measurements of the actual item you received and our size guide, please do let us know. We would like to get more information on the concerns you have found with the products you received. If possible, sharing some pictures would also provide us with more details of the situation. Our support team will be reaching out to you shortly to assist in resolving this situation and addressing any further concerns you may have. We eagerly await your response. All the best and have a nice day! Your Fashion Chingu Team