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Money & Insurance

Fidelity Life Association

101 reviews

4.5101 reviews
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About Fidelity Life Association

Data updated
Website
www.fidelitylife.com
Category
Money & Insurance
Location
United States · Des Plaines
Status
Unclaimed
Last 12 months
85 reviews
Replies to negative
67% (8/12)
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Is Fidelity Life Association legit?

Fidelity Life Association (www.fidelitylife.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 67% of negative reviews; 85 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

E
Edie Mason · 3 reviews · Verified · Experienced 2026-08-01 ·

It was quick and friendly.

R
Robert Gardner · 3 reviews · Experienced 2026-07-23 ·

They don't stop

The company is like an annoying mosquito. I told them that I wanted to unsubcribe multiple times and still average 1 email per day. I would suggest never dealing with such a rude company.

Reply from Fidelity Life Association2026-07-30

Thank you for your feedback. We take all customer concerns seriously and encourage you to contact our Customer Service team at 800-369-3990 so we can assist you further. If you can provide them with your email they can assist.

C
Colleen Curry · 3 reviews · Verified · Experienced 2026-07-17 ·

What a Great Experience, What a Relief!

Agent was clear with necessary explanations of important details. Fully answered all questions. In addition, he helped me in completing my online documents. After calling other insurance agencies to compare my Fidelity rate, I was pleasantly pleased, 100% pleased, with my Fidelity rate!

R
Rhonda E · 5 reviews · Verified · Experienced 2026-07-11 ·

It was easy and and pleased with Byron…

It was easy and and pleased with Byron Guerra my Representative whom helped me

T
Tim Pluid · 1 review · Experienced 2026-07-08 ·

Anthony was great

V
Valerie Riedel · 7 reviews · Experienced 2026-07-07 ·

Infidelity is gross

Infidelity is gross! There are a lot of Infidels and they keep hyphenating us. I just seen an Infidel on Tristyn Nicol Riedel! Oh Real Street isn't a real Street sign and all of 1848 or **48:48**. ? Oh $2 tips throughout the globe infidel!?! "They are all from Valerie" The $2 dollars the Denari. Commie come on do not play. I didn't sign you nor did I sign for you all. Oh I just keep giving 110%to any of you? Oh and miss my kids in between? Hell no! HeHaw. I bought you all too! Just like the bank before, and the one before that! Oh yeah you little ridah.

R
Rick Pasquarella · 33 reviews · Experienced 2026-07-07 ·

Flooding my mail with unwanted offers…

Flooding my mail with unwanted offers for insurance. I've reported spam over and over and you just won't stop. If I need insurance in the future, I will not use this company due to it's refusal to stop.

Reply from Fidelity Life Association2026-07-30

Thank you for your feedback. We take all customer concerns seriously and encourage you to contact our Customer Service team at 800-369-3990 so we can assist you further. If you can provide them with your email they can assist.

V
Virginia · 1 review · Verified · Experienced 2026-07-04 ·

So far so goid

D
De Ann · 2 reviews · Verified · Experienced 2026-04-22 ·

Customer service was amazing

N
Nik L · 1 review · Experienced 2026-06-10 ·

Don’t be fooled

Had an hour long phone call with a rep, asked every question I could think of, was assured the policy would pay out, in full, for ANY cause of death other than suicide. Went through the full application, got approved, started paying. Come to find out, I’d been set up for a policy that would only pay out about 25% of the value for all causes, the remaining 75% was exclusively in the event of accidental death (giving them the opportunity to dispute the cause in virtually any scenario, now that it’s not for “ALL” causes). This was nowhere on the application and was explicitly stated to not be the case when I spoke with the rep. (Wasn’t any cheaper than what other companies would charge for what I thought I was buying, before you think “this guy should’ve known because it cost so much less than normal”) I only found out because I was mailed more paperwork after I’d already started making payments and was trying to find the requirements for a physical. Many people probably go their whole lives without seeing this, as it doesn’t come until they’re already covered. Reached out to cancel, and the “call me or email if you ever have any questions, I’m here to help” rep didn’t even respond. Had to call the company-wide number and do it the corporate way. Not at ALL what I paid for. If you’re counting on a Fidelity Life policy to be there for your family should something happen to you, make sure you read all the fine print. Don’t trust what the salesman promises you. They’ll have their money but your family will not.

Reply from Fidelity Life Association2026-06-29

Thank you for your feedback. We take all customer concerns seriously and encourage you to contact our Customer Service team at 800-369-3990 so we can assist you further.

B
B A · 2 reviews · Experienced 2026-06-26 ·

Lisa P5258 and Lori X4655

My payment was declined as another payment of a different company was processed. I then went on the Fidelity website to pay my premium; their website was suffering technical issues and would only allow me to process a onetime payment, so I made the payment to relieve my monthly payment. Everyday since I paid my premium, Fidelity has attempted to recharge me for me an additional payment. I called and spoke with Lisa P5258 and Lori X4655 and both of them refused to fix the issue and said I was subject to change my payments to quarterly or pay an additional payment, despite having already paid this months premium. All other times I’ve spoke with customer service agents, they have all been helpful. Lori and Lisa are two of the most unhelpful agents I have encountered. Why have a policy with an unhelpful agents?

Reply from Fidelity Life Association2026-06-29

Thank you for your feedback. We take all customer concerns seriously and encourage you to contact our Customer Service team at 800-369-3990 so we can assist you further.

J
June Frederickson · 2 reviews · Verified · Experienced 2026-04-21 ·

Easily achievable Insurance

Heloful,knowledgeable

C
Christine McLain · 2 reviews · Verified · Experienced 2026-06-13 ·

Everything went smoothly.

Reply from Fidelity Life Association2026-06-29

Thank you for your feedback. We are glad to hear it went smoothly! We take all customer concerns seriously and encourage you to contact our Customer Service team at 800-369-3990 so we can assist you further.

B
Brenda May · 5 reviews · Verified · Experienced 2026-05-30 ·

It was great to find something we could…

It was great to find something we could afford finally after lots of research.

T
TraciManu · 3 reviews · Verified · Experienced 2026-05-18 ·

Agent was awesome

H
Hubert Cleaver · 1 review · Verified · Experienced 2026-05-27 ·

Agent Shelese Grey was excellent in…

Agent Shelese Grey was excellent in helping me complete & submit my application.

W
Wayne · 1 review · Verified · Experienced 2026-05-25 ·

Tracy Collins

K
Katherine Huffaker · 2 reviews · Verified · Experienced 2026-05-19 ·

I have been very sick and I have…

I have been very sick and I have improved but not even been nice. Thank you for understanding and thank you. Stay in touch so I can know everything is going well

C
Catherine · 1 review · Verified · Experienced 2026-05-08 ·

Fast and helpful

V
Vanessa · 1 review · Verified · Experienced 2026-05-06 ·

It was easy overall great

It was easy over overall great