About Fidelity Life Association
Data updated- Website
- www.fidelitylife.com
- Category
- Money & Insurance
- Location
- United States · Des Plaines
- Status
- Unclaimed
- Last 12 months
- 85 reviews
- Replies to negative
- 67% (8/12)
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Is Fidelity Life Association legit?
Fidelity Life Association (www.fidelitylife.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 67% of negative reviews; 85 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Choose another company that has more.
Choose another company that has more customizable option for your needs. The agent I spoke to had an attitude when I was the one with the questions so I will be joining another company. Bye
A Great Experience
Our representative Brian was very patient,knowledgeable and helpful during the entire inquiry to application process. He kept us updated on the status of the application throughout the process. Brian was a very professional, amicable and helpful representative/director.
I'm very happy with the service.
Brian was amazing
Brian was amazing. He went above and beyond to find a solution to helping us. I will be a member for life because of his helpfulness.
Great customer service
Reply from Fidelity Life Association2026-02-17
Thank you for the feedback!
Great, relaxing experience
My experience was completely comfortable, most informative, professional. The best I had while shopping for coverage. Speaking with Mr Trevoy Pointer, Sr., Account Executive, put me at ease. He was most helpful in selecting a policy to suit my purpose and my budget. Thank you Fidelity Life Association for having such a professional and helpful talent with your company. Thank you Mr. Pointer! You’re appreciated!
This organization is operating under…
This organization is operating under fraudulent practices. I requested a refund of my policy because you suddenly decided you were going to charge my account quarterly which did not fit my way of paying my bills. So I canceled. And now you’re telling me you cannot refund my money. I have you ample time to cancel it and I have yet to receive a refund.
Great experience!
Friendly, knowledgeable easy process!
Customer Service
Customer Service was great
Easy Going
Great experience as they knew what I needed. They answered all my questions. It was so easy to get it done for me. I should have done it a long time ago and then worried about not having done it sooner. Now I don't need to worry.
Nick did an excellent job
Nick did an excellent job. He answered a lot of questions and guided me to the right decision. Thank you, Nick.
It was a courtesy experience
Reply from Fidelity Life Association2025-10-01
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it greatly.
Finally made the leap to help my family. may have been a little rushed with my…
I may have been a little rushed with my purchase. Money is extremely tight right now. I like your policy better than any other I investigated. Hopefully within a short amount of time I will be able to increase the policy to $10,000, according to Julene Griffin. She made purchasing the policy comfortable.
Reply from Fidelity Life Association2025-10-01
We appreciate your feedback and are so glad the policy meets your needs. We're happy to hear that the purchase was comfortable, and we look forward to assisting you as your needs evolve. Thank you!
Satisfaction
Good customer service
It my experience.was quick
It was quick, easy, and efficient. Pleasant phone rep, too.
Reply from Fidelity Life Association2025-10-01
We're glad you found our service quick, easy, and efficient. It's great to know you had a pleasant experience with our phone representative.
Good customer service and fast response
Fast and Friendly
Hello Fidelity! I wanted life insurance on my child and I and I got exactly that! plus a fun conversation. All my questions were answered with detail and reasoning, everything went so smooth! I want to thank Brian Grove for helping me with my first experience getting life insurance
Reply from Fidelity Life Association2025-10-01
We're happy to hear that you had a great experience securing life insurance for your family. We're glad that our team member was able to answer your questions thoroughly and make the process smooth. Thank you for sharing your positive feedback!
whole life insurance request
The client representative was kind, offered explanations of choices - and answers to questions! She was patient and sounded supportive of choice made thank you
Reply from Fidelity Life Association2025-10-01
We're happy to hear that the representative was helpful and supportive! We appreciate you taking the time to share your positive experience with us. Thank you!
The agent I spoke with Douglas Wasik…
The agent I spoke with Douglas Wasik was so helpful and explained all my options to me in a manner that I could understand!!! I was able to select an insurance policy that fit my situation best!!
Reply from Fidelity Life Association2025-10-01
We're happy to hear that you had a positive experience! It's great to know the agent was helpful in explaining your options clearly. We appreciate you taking the time to share your feedback.