Fidelity Life Association (www.fidelitylife.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 67% of negative reviews; 85 of them were added in the last 12 months. Last updated 2026-08-10.
The agent with whom I spoke on 9/8/25 said he'd give me a week to make a decision about getting the life insurance, and that my funds would not be touched. He did not call me backon 9/15/25, and the money for this month came out of my checking account WITHOUT MY PERMISSION. He should have his life insurance license revoked as this is illegal and fraudulent! He is exactly why we seniors are scam victims!!!
The representative was detail oriented. There was no room to ask questions. Everything was presented clearly and specific.
We're happy to hear that the representative was detail-oriented and presented everything clearly. We appreciate your feedback and will work to improve the opportunity to ask questions.
Think you for your help and all my question was answer very well and understanding , the agent was very helpful and did't rush me at all. Think you, Rev. R. Maddox
We're happy to hear that our agent was helpful and thorough in answering your questions. We appreciate you taking the time to share your positive experience!
With wonderful customer service is the key , very helpful in all the questions you ask them and very responsive with my needs.
We're happy to hear that our customer service met your needs! We appreciate that you found our team helpful and responsive. Thank you for your positive feedback!
The Gentleman who assisted me with the policy is Golden!
We are so happy to hear that you had such a wonderful experience. Thank you for taking the time to leave us this great feedback!
The agent was knowledgeable about the type of life insurance I needed.
We're happy to hear that our agent's knowledge helped you find the life insurance you needed. We appreciate your positive feedback and thank you!
Good value at a good price from a trusted name and trusted record.
We're happy to hear that you find great value at a good price. We appreciate your trust in our name and record. Thank you for the positive feedback!
The women I talked to was very knowledgeable. Was able to set me up. With no problems, made me feel confident.
We're happy to hear that you felt confident and well-supported by our team member! We appreciate you sharing your positive experience and are glad we could assist you without any issues.
They found a plan that works perfectly for me; I couldn’t ask for better customer service.
We're happy to hear that the plan suits your needs perfectly! It is great to know that you received excellent customer service. Thank you for your feedback.
Everything
I did nit authorized payment which was taken out. Still waiting for refund as of August 25, 2025 , 0101717630, I send written request to cancel policy since I didn't authorized to be taken out nor received email on any document for Fidelity insurance. full refund of $57.33. Then called back in Friday August 28, 2025 time 9:41 am EST. Fidelity did received documents August 25, 2025. 9:53am rep stated. cancelation went through refund will be sent back to my bank account.
Had a great experience!!! The agent that I spoke to was very thorough and so helpful.
We're happy to hear that you had a great experience! It's wonderful to know the agent was thorough and helpful. Thank you for your positive feedback.
Good customer service. She was very pleasant and Nice. I has a very Nice experience with her.
The person that helped me was very thoughtful very thorough and accurate. She explained to me every time I had a question and I was very happy.
We're happy to hear that the person who assisted you was thoughtful, thorough, and accurate. We appreciate you mentioning how well they addressed your questions. Thank you for your positive feedback!
I had it some time ago and I dropped ot due to financial issues. Even though I couldn't get the same valued amount Im still please on how smooth things went
We appreciate your feedback and are glad things went smoothly, despite the circumstances. We value your business and hope to serve you again in the future.
Great, Communication with people is very easy and fast. People are friendly and will help you with what to do when arranging your needs.
We're happy to hear that communication was easy and fast for you. It's great to know our team was friendly and helpful in arranging your needs. Thank you for your positive feedback!
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