Fidelity Life Association (www.fidelitylife.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 67% of negative reviews; 85 of them were added in the last 12 months. Last updated 2026-08-10.
Patient representative...process easy
We're happy to hear that the process was easy. Thank you for your positive feedback; we appreciate it!
The agent was knowledgeable and friendly and made the process easy.
We're happy to hear that the agent's knowledge and friendliness made the process easy for you. Thank you for sharing your positive experience!
The agent was professional and up front with the details of the application process without any jive included in his presentation. As a retired agent, I am fully aware of the product line and types of insurance, as well as the limitations of the process.
We appreciate you taking the time to share your experience. We're happy to hear that the agent provided professional and straightforward service. It's great to know the agent's transparency was appreciated, especially with your background.
First of all we were sold the completely wrong product & put into a term life policy. What we wanted was a whole life. On July 30 I called to get us into the correct kind of policy. Signed us up for the whole life. The agent told us we would be prorated on the term life, so I started the new policies that day. But, that was not a true statement. We were misinformed and now being charged because there is no "prorate" for cancellng the old policies,even though we stayed with your complany. VERY UNHAPPY AT THE DECEIT FROM THE AGENT
We appreciate you bringing this to our attention. We're sorry to hear about the policy issues and the misinformation you received regarding proration. We'll look into this situation to ensure our information is accurate and our service standards are met.
My experience with Roman Garcia was very pleasant. He was pleasant and knowledgeable and helped me to understand what policy was right for me.
We're happy to hear that you had a pleasant experience. We appreciate your feedback and we're glad that you found our team member knowledgeable and helpful in choosing the right policy.
We're glad you had a positive experience with our team member. Thank you for your feedback; we appreciate it!
Agent was kind and made sure I was happy with my life insurance. Explained everything and was patient with my decision.
We're happy to hear that our agent provided you with a positive experience and ensured you were comfortable with your life insurance decision. Thank you for your feedback!
Actually from time I inquired about insurance to now every thing has been good
We're happy to hear that your experience has been positive since you first inquired about insurance. Thank you for sharing your feedback with us!
The initial conversation with Matt was a nice experience to get help with the things I will eventually need.
We're happy to hear that the initial conversation was a positive experience and that we could help you with your needs. Thank you for sharing your feedback with us!
We're glad our professionalism met your expectations. Thank you for your feedback!
Excellent service by my insurance agent
We're glad you received excellent service from our agent. Thank you for sharing your positive experience with us!
The custmer Senior advisor was very friendly.
We're glad you found our advisor friendly. We appreciate you taking the time to share your positive experience with us.
The person was so nice, took the time to explain everything
We're happy to hear that our team member provided such excellent service! We appreciate you taking the time to share your positive experience.
My experience with the representative was delightful and very informative he very polite and understanding
We're happy to hear that the representative was polite, understanding, and informative! We appreciate you taking the time to share your delightful experience.
We're happy to hear that you find our policy valuable and affordable. Thank you for your positive feedback; it means a lot to us.
I had a return call within minutes of submitting interest. The representative was polite, genuinely listened to what I had to say, didn't try to sell me anything more than what I was looking for, and gave me a recommendation and quote before the call ended. The approval took less than 24 hours and I had a signed policy within a few hours, receiving my hard copy of the policy a few days later.
We're happy to hear that you had such a positive experience! We appreciate you mentioning the prompt response, the representative's politeness and helpfulness, and the quick approval and delivery of your policy. Thank you for your feedback!
Scott made it easy to sign up and helped me stay in my budget.
We're happy to hear that the sign-up process was easy for you, and we appreciate that we could help you stay within your budget. Thanks!
The process was easy and simple, and quick.
We're happy to hear that you found the process easy, simple, and quick. Thank you for your positive feedback; we appreciate it.
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