We understand that making everyday life decisions such as finding a credit card, buying a home and getting insurance can be daunting. That’s why we’re here. Our goal is to help you navigate those complex decisions by making them less of a chore (and hopefully less of a bore, too!).
Written by the business, not verified by us.
Is Finder legit?
Finder (www.finder.com) has a 3.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the platform exceptionally useful for discovering various financial options, loan providers, and banking services at a glance. People really appreciate the smooth navigation, straightforward layout, and how easy it is to find helpful details when comparing different deals.
However, some customers also noted frustrating issues with customer support and extremely slow response times. Reviewers mentioned that emails are frequently ignored for weeks and promised bonus rewards are sometimes denied despite meeting all requirements. Users expressed dissatisfaction when trying to communicate through broken chat links and receiving no answers to their messages.
Auto-generated from all reviews of this business. For reference only.
Misleading advertisement. THEY DON'T CONFIRM OR PAYOUT. I Signed up for a new bmo chequing within time frame for the 175 reward. Completed all necessary criteria. My account is still marked as awaiting confirmation.
Their support email (help-ca @finder.com) doesn't reply. See the other 1 star reviews as well. I've sent about 4 emails now. They just love making people get a hard credit pull.
Reply from Finder2026-07-14
Hi Joseph,
We want to help check on your reward applications, but we need your account details to do so. We have sent a private request through Trustpilot asking for your email address. Please reply to that private message with your info so we can look into your account safely and securely. Thank you!
Sincerely.
Ximena at Finder
Scam! They are refusing to pay the promised $300 reward to so many customers who successfully completed the terms of their Axos offer. Just see the comments at the Doctor of Credit's post on the Finder/Axos deal to understand how many people have been scammed! Both my husband and I have sent them emails, which always go ignored. Stay away!
Reply from Finder2026-07-17
Hi there,
Thank you for writing this, and we're sorry both you and your husband getting radio silence after doing the work isn't the experience we want anyone to have.
On the Axos offer: we don't want to guess at what's going on in either of your cases without looking at the accounts directly. If the eligibility review has come back wrong, we want to correct it —including going back over the terms your accounts were signed up under.
The fastest way to get both cases reviewed is your Rewards Hub dashboard at https://www.finder.com/user-profile/rewards — you and your husband each log in with the accounts used for the Axos signup and get in touch from there. That routes straight to the team who can look at the cases, rather than the inbox that's been silent.
We hear you, and we appreciate the chance to make this right.
Best,
The Finder Team
$150 Scotiabank reward unpaid past your own deadline — please resolve
I opened a Scotiabank Preferred Package on February 27, 2026, through Finder’s comparison link — within your Jan 5–Feb 28 promotion period — as a new Scotiabank chequing customer. Per the promotion terms, the eligibility check was due by March 28 and the $150 digital Visa gift card was to be issued by April 28, 2026 via Tremendous.
It is now well past that date. I have received no gift card and no notice of ineligibility. I’ve already emailed support from the email tied to my Finder account with my details and have had no resolution.
I’d like Finder to (1) confirm whether my sign-up tracked to my account, and (2) issue the reward as offered. Happy to provide my account-opening confirmation. Posting here since other channels haven’t resolved it.
Reply from Finder2026-07-07
Hi Matthew,
Thank you for your feedback regarding your Scotiabank reward. We are happy to confirm that the manual validation for your reward is underway and we will have an update for you as soon as possible! If you have any questions, feel free to message us at [email protected].
Sincerely,
Ximena at Finder
Promoted a bank that mass closed accounts and now have money in limbo. Finder customer service is non responsive. I would never use a promo from them again.
Reply from Finder2026-07-17
Hi there,
Sorry to hear you've been left in limbo, that's a frustrating spot.
Finder is a comparison and referral service. We pay out the promo reward, but the account itself (deposits, holds and closures) sits entirely with the bank. If your funds are stuck, the fastest path is the bank's complaints team, then your country's financial regulator if that doesn't shift.
For the Finder reward, log in at finder.com/user-profile/rewards and raise a query on that reward — it goes straight to our care team with the details attached.
Kind regards,
The Finder Team
I love all the information they give about multiple different categories, like finance or making money online, plus they keep up to date all the different rewards that are available. Great way to enter sweepstakes and see all the available services here in Canada
Reply from Finder2026-06-25
Hi there,
We're thrilled to hear you're finding our content useful. Thank you for being a part of the Finder community!
Sincerely.
Ximena at Finder
Well it's just that the same thing happens when you don't get the money online and on time!!
Reply from Finder2026-05-21
Hi Benjamin,
Thanks for the honest feedback! We're sorry for any delays but hope you continue to participate in the Finder Rewards Program!
Sincerely,
Astrid
I didnt even know this app existed. Im a new user , and im glad i did fall upon this here app. I love the fact that it compares with other apps! Helps me decide wich is best to choose and since finder is so awsom i wont be changing either! highly recommended on my behalf ! Smiles!
Reply from Finder2026-05-06
Hi Tracy,
We’re happy to hear you’re finding the app useful for comparing offers and accounts. Helping Canadians find the best fit for their wallet is exactly what we’re here for!
Sincerely,
Astrid at Finder
Finder reward incorrectly marked not eligible, no response from support
I completed a Finder Crypto.com $100 promotion in December 2025.
The reward was successfully tracked in my Finder account, but it has been incorrectly marked as "Not eligible".
I am a new user and completed all required conditions, including over $500 in crypto trades. I have full transaction records to support this.
I have contacted Finder support multiple times over the past month and received no response.
This is very frustrating, especially since the promotion is tracked but incorrectly denied, and there is no effective way to get support.
I have now filed a BBB complaint and hope this issue can be resolved promptly.
Reply from Finder2026-07-17
Hi there,
Thank you for taking the time to write this — a month of silence on your emails after you've done the work and kept the records isn't the experience we want anyone to have.
On the Crypto.com case: a reward that's tracked but marked "not eligible" is exactly the kind of thing we want to look at directly, because the two don't usually sit together without a reason we can explain. If the review has come back wrong, we want to correct it, and having the transaction records already lined up will make that faster.
The fastest way to get this in front of us is your Rewards Hub dashboard at https://www.finder.com/user-profile/rewards — log in and get in touch from there. That'll route straight to the team who can look at your case.
We hear you, and we appreciate the chance to make this right.
Best,
Finder
Unlike other apps that rewards you
You can compare almost anything from comparing credit cards,banks,loan agent's etc
And get rewards for them with a little patience and spare time you can reward yourself for your time.
I would recommend everyone to try
Reply from Finder2026-04-27
Hi Lawrence,
We’re so glad you’re loving the Finder platform and Rewards program. Thanks for sharing the tip with the community, and we’re thrilled to have you with us! Happy earning!
Sincerely,
Astrid at Finder
I am a new user of finder and I have to say that it is useful in the presentation of comprehensive lists of companies and banks that offer loans of every level. The rewards offered are eye catching but there's always a catch to receiveing said rewards for applying. In the end it is useful.
Reply from Finder2026-04-16
Hi William,
Thank you for the honest feedback! We’re glad to hear that our lists of banks and lenders have been a useful resource for you. Regarding our rewards, we aim for transparency, but we understand that the eligibility requirements can sometimes feel complex. Your feedback helps us realize where we can make those 'catches' clearer for our members. Thanks for joining the Finder community!
Sincerely,
Ximena at Finder
I am supposed to receive digital Visa gift card March 28th 2026 and I still have not received it and I'm being told that I will receive it April 28th 2026. I don't understand why I wasn't able to get it when the promotion stated I should get it on March 28th 2026.
Reply from Finder2026-04-16
Hi Julia,
I’m sorry for any confusion regarding your reward date! The reward you applied for has a scheduled fulfillment date of April 28th, as many of our promotions follow a set distribution timeline. We definitely want to make sure you get your gift card as promised, so please hang tight until then! If you have any questions about the timeline in the meantime, feel free to message us at [email protected] and we’d be happy to double-check your account details.
Sincerely,
Ximena at Finder
nice app if you want to compare offer and move your bank account or get credit card
Reply from Finder2026-04-16
Hi Patrick,
We’re happy to hear you’re finding the app useful for comparing offers and switching accounts. Helping Canadians find the best fit for their wallet is exactly what we’re here for!
Sincerely,
Ximena at Finder
Hi Stephanie,
We’re thrilled you’re loving the cash back offers. Helping you get a little extra back in your pocket is what Finder is all about. Enjoy the rewards!
Sincerely,
Ximena at Finder
FINDER - Your guide to a comfortable and successful life
Finder is really a big help and remarkably great, it gives you a knowledgeable idea on how you will manage your time, money and decision to choose the right path and give your full attention to have a successful outcome in your life. It will guide and enhance your knowledge by comparing all the top leading businesses and direct decision to choose the best for you in short term or long term progress. Salute You all!! Finder Is the BEST...
Reply from Finder2026-03-30
Hi Mark,
We're thrilled to hear that you're finding the Finder platform helpful. Our goal is to help more Canadians make better financial decisions and find the best offers. Thank you for being a member of the Finder community!
Sincerely,
Astrid at Finder
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