s-l-o-w
item I ordered finally came today. it took over 3 weeks to get it. very slow. they were also slow to communicate. overall I was not pleased.
About focalprice.com
Data updated- Website
- www.focalprice.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Replies to negative
- 1% (1/155)
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Is focalprice.com legit?
focalprice.com (www.focalprice.com) has a 3.4 out of 5 rating on OK.one, based on 433 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 32% give 1 star; The business has replied to 1% of negative reviews. Last updated 2026-10-24.
What people say
Shocking
Poor Service, no service, Bad Customer service, they'll take your money and not deliver. Avoid
Love the cheap cables.
Love the cheap cables. I have never been disappointed with the delivery!
Liars
I paid for my phone on Nov 30th 2013. First they provided fake tracking number, after a whole month of back and forth messages. then they said they have to wait for the package to return,then they promised to reship, but now it is out of stock. How could a recently returned item which they have sworn to have shipped be out of stock. So full 60 days later, I asked for a refund, and they told me they are going on holiday and will process only after they come back from holidays two weeks later. What a waste of time and money! Do not even visit their site!!!
DO NOT USE THIS COMPANY
When I ordered something for them the price seemed awesome and I decided to spend the $25 total required to get the free tracking. The emails they sent me as order and payment conformation also contained the "tracking link" but when you try and click on it nothing happens its FAKE! Secondly its been over a month since I placed my order and I'm still waiting on my package which they said would arrive in 10-14 days. Next time I need an electronic I'll pay a little more for a site I know and trust rather than looking for the best deal.
Low quality, terrible customer service - wiped out my message history in my account!
I ordered a tablet for my 82yr old mother with failing eyesight so I could oad free call apps to make calling her family living overseas easier to call. The time and date were set for China and couldn't be altered and after installing some apps, was no longer able to scroll though the screen - not helpful with a touch screen! Prior to the scrolling function failing, I sent a complaint to them initially about the wrong connection for the UK and they sent a new one for Europe - so helpful! , which they replaced quickly - good! I then added to this message to say the product was faulty. They asked me to send GBP 15 as it would be quicker than returning - Really?! I have to pay extra to get a new unit to replace a faulty unit they sent! I have had no reply, just logged into my account to find that all previous messages and the RMA has been removed. Would I buy from them again? - not a hope in hell's chance! Lesson learned - never buy cheap products and always check the reliability of the company you are dealing with!
They sent a different and lower specification tablet. Charger stopped working after 1 month.
I bought the GD IPPO Y88 tablet , but got a tablet with lower specifications instead. They advertised dual core 1.5Ghz. I got dual core 1032 Mhz. They advertised rear camera 1.3 mega pixel. I got rear camera 0.3 mega pixels. They advertised Screen Resolution 1024 x 600. I got 800 x 430. They are deceitful. Also, the tablet's ac adapter stopped working within a month and I am using a friend's charger. The tablet's battery is failing and lasts only 10 minutes after a full charge, and that is after 38 days of use. I wasted £40 and they are not responding to my emails. Please do not buy from them, there is no warranty on goods from China and you end up paying more. They lie and send you much lower specification products than they advertise making them more expensive than UK retails.
They will take your money and screw you up.
I bought a USB-VGA adapter, it was delivered after a month and a half. the product did not work at all. When I try to contact them I never got an answer. they would not answer your email and when you go to the live chat they tell you to send an email. They will screw you up big time. DO NOT BUY from these people.
They need a better manager and better organizing.
I order a tablet from them and they wrote on the site that they send it from 03 - 23/12 free express shipping. When i make my order i send them a message that asked them how many days is that free express shipping and they answered me in some hours that they dont know something about that offer. I was upset and i told them to cancel my order and take me my money back. They responsed almost immediately and they told me ok and after 3 days they gave me my money back.They lost a customer for no reason.
Simple and reliable
I bought many products from them already and I must say not only the products arrived fast to my home address, but they also have a great costumer service who reply in the matter of few hours for any questions you might have.
Cheap products, excellent service..
Until now I ordered like 3-4 times on focalprice and I must say they have very cheap prices and also an excellent customer service. The one and only problem is that sometimes they don't have the goods in stock. In the following a few more details to my orders. On my first order I had to wait some more time, because they did not have the goods in stock, and needed to restock them, this took unforutnately 3 weeks, but then finally they shipped out and when I received I was very statisfied. My second order. They shipped out the goods between 2 days, very fast, and I was statisfied with them when I received. Only 1 problem with a phone I ordered, it don't has German language, like exactly the same phone I ordered in my first order, it has German language, but for that I got an partial refund after 2 days I wrote to them regarding this problem. On my third order unfortunately the goods were not in stock, I gave them 2 weeks time, but then this time I dont wanted to wait more time, so I asked for a refund, and 3 days later the full refund was on my credit card. So all was ok in the end. And on my last order, they shipped out between 2 days, also very fast, and right now I am waiting the goods to be at my side, cause I choosed China Airmail, which takes some more time, but there is also the possibility to choose DHL shipment, which only takes 3-5 days. So all in all I really cannot understand, what some people are saying here in the reviews, because focalprice is a very good site.
Don't bother buying anything from these guys as it won't work
I bought a $7.59 watch from them just to test them out. I got it after a month and the band does not stay on the watch. There are no holes for the pin that holds the band on. I would definitely NOT buy anything else from these guys as I would assume that it won't work. zero stars!!!!!!
Anyone who takes this joke of a site seriously is smoking crack.
I went to order a tablet from them. They had no problems taking my money, and not until after they did do they send an email saying that in order to ship my order they need a ton of information including a scan of the front and back of my credit card (yea right, like I'm going to give you my CCV on the back of my card). I paid with PayPal and I'm verified so FocalPrice can go shove it. I asked for a refund and the refund timeframe changed 3 different times in my emails (at one point is was 25 business days to get a refund!). I contacted PayPal and my credit card company and got my money back much faster than that. What annoys me the most is that they claim that they do this with EVERY order but the only thing you can find about this on their website is one sentence in a faq about their order process which says "We may also require additional verifications or information before accepting any order." Key word: MAY. Not will, but MAY. If you do it with every order then there's no "may" about it. And since when would reasonable "additional verification" include obtaining my FULL credit card number AND CCV code? Oh and forget trying to contact them in any way outside of their website. It's through their website (where they have control to edit/delete messages to suit them - not that its happened to me but if you want to scam people you might as well keep control) or nothing at all. It doesn't matter. Any company that wants all of your personal information AND a scan of the front AND BACK of your credit card even after using a reputable VERIFIED payment method (billing address matches shipping address) is a SCAM. If their policy has changed regarding credit card details I will edit this accordingly, but until then I'm going to continue to make as many people aware that if you want to buy from Focalscam you will need to go through unnecessary BS and give enough information to be readily frauded.
Sending in unsufficient packing!!
Bought a headphone, but is was packed in in a kind of envelope and not a firm box. Product packing was damaged, fortunately product was still okay. Heard several stories from friends about Focalprice unsufficient packing. You tube is full of it. Avoid Focalprice!
Bad quality - sending used tablet
I ordered a new Ainol tablet but received a used one with scratches/dirt and inside stripes. Never deal again with a company who is sending used items. Asked for a refund of 50%, but got finally only 30% after weeks of e-mail traffic, sending photos etc. Please avoid Focalprice.
5 stars: Perfect – no reservations, I would recommend this company to anyone.
I have bought almost 30 times in focalprice and am very satisfied with the service quality, if there have been any problem they have solved it as soon as possible with their best, and if they cannot solve it you get a full refund of your money or a coupon. Usually items arrive home in 2 or 3 weeks since payment with free shipping, or between 7 and 10 calendar days with DHL, and the best of all is that untill now I neved had any problem with customs. Thanks (Correction made in comments, bad company, everything goes like silk untill there is a really expensive problem, like loosing your packet, it is not their fault but of course not yours!, they make you wait as much as they can and if you are not fast you loose your reclamation time in paypal, don't want to think about paying with credit card... Avoid buying there)
order not received. Two months later still no refund
I place an order in July. I never get the order. The order was returned by transport in August. Now were living 1the Dec. I still was n t refund for the money I payed. So beware!
A terrific company that you can trust
I have purchased a smartphone from Focalprice because they offered the very best price, including free shipping with tracking, of all the websites I searched. I had some questions before I received the phone and their customer service replied straightaway with the info I requested. I received the phone a few days earlier than expected and in perfect condition. I am now preparing to order some more phones and accessories for other members of my family and some friends. I feel confident that if there should be any issues that they will take action to remedy them, if not, I will be sure to follow up with another review.
took 2 months to receive damaged tablet
Long story short 2 monthsmonths to receive a tablet I ordered from them dead on arrival.the refund process is a scam returning product cost heels & no guarantee of any refund.it is a scam site low quality keep away
Good company! Average prices! Good quality! Gracious agents!
Working with the company for over a year. Made 10 orders for $ 850. Various goods. Prices are not high but you can find cheaper ... 2 orders were carried out badly! Watch broke $ 115 in 2 days. Repair $ 25 cash back! Agents polite! Question decided to return quickly! Another order again sent drugie.Dali watch as compensation coupon $ 5. Basically, like everything. Recommend to cooperation
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