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Beauty & Well-being

FragranceNet

279 reviews

4.5279 reviews
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About FragranceNet

Data updated
Website
www.fragrancenet.com
Category
Beauty & Well-being
Location
United States · Deer Park
Status
Unclaimed
Last 12 months
279 reviews
Replies to negative
80% (24/30)
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1-800-PARFUMS (727-3867)[email protected]www.fragrancenet.com

Is FragranceNet legit?

FragranceNet (www.fragrancenet.com) has a 4.5 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.

What people say

M
MARJORIE DALE BENSON美国 · Verified · Experienced 2026-08-01 ·

看了三遍，非常失望……

非常失望 3 次注册 30% 折扣.shop 几个小时。决定我应该买什么香水是盲目购买。我到达篮子里，当然 30% 不在那里，这种情况发生了不止一次，不幸的是我无论如何都下了订单。其中两种香水很棒，一种很糟糕。除了我之外，没有任何人的错。 30% 的折扣可以帮助缓解第三次不合我口味的痛苦。它包装得非常好。其中一瓶香水在上面被打开，就像有人偷看了一分钟一样。帽子是完美的喷雾，一切都很好。我不喜欢别人说他们会给我 30% 的折扣。花了我一生的时间去看，然后在结账时被刺痛了。我从这个网站订购了很多东西，从来没有遇到过问题。但这一个让我想知道它是否已经转手，还有那个几乎在箔纸上打开的东西。我不喜欢看到..送货服务很棒

S
Shana Wright美国 · Experienced 2026-07-24 ·

注意：香水网已经改变

Fragrance Net 曾经是满足我所有香水需求的重要来源……不再是了。他们现在使用的新运输和交付方式是垃圾。我的物品从未收到，唯一用于跟踪快递的客户服务是聊天机器人。我收到消息说我的地址不正确。 绝对不是。我之前已经用这个确切的地址订购过几次。 Fragrance Net 客户服务似乎并不关心找到我问题的根本原因。这对我来说是这样的...当我的钱被扣留时，我的物品没有收到，并且机器人不允许自由文本问题...客户服务会忽略发送消息的详细信息...好吧，这个问题将来将被避免，只需在其他地方购买即可。 我对其他人的建议是不要冒险。还有其他选择，但公司已经不再是以前的样子了。 ***更新*** FragranceNet 的代表立即联系了我，该问题正在进一步讨论。我感谢您愿意倾听我的担忧并相应地解决它。 当尝试去做正确的事情时，一切都会变得不同。谢谢。

Reply from FragranceNet2026-08-03

We apologize for the non-receipt of your package and for the difficulties encountered in resolving this matter. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority. Upon review of your account, a member of our customer service team contacted you via email on August 1 to determine whether you would prefer a refund or a replacement. A team member also reached out by phone to gather additional information so that your concerns could be escalated to the appropriate department. A member of our team will follow up with you again by email to finalize a resolution. We look forward to resolving this and making it right — we truly value your business and appreciate your patience. Thank you, Customer Service