FragranceNet (www.fragrancenet.com) has a 4.5 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
I always enjoy shopping with Fragrance.net. You can buy some of the most luxurious scents from all over the world for a reasonable price and if they don’t have it in stock at the moment, they will definitely have once it becomes available. The shipping is also very quick. I will always continue to shop with them an bring them buisness.
Reply from FragranceNet2026-08-06
We're so pleased to hear you always enjoy shopping with us and appreciate our reasonable prices for luxurious scents! It's wonderful that you find our shipping quick and plan to continue shopping with us.
Thank you,
Customer Service.
N
Neil Dick · 2 reviews · Verified · Experienced 2026-08-02 ·
★★★★★
Very easy ordering and getting my…
Very easy ordering and getting my merchandise. Remembered my previous orders
Reply from FragranceNet2026-08-06
We're so pleased to hear that you found the ordering process very easy and that we remembered your previous orders! Thank you for your wonderful feedback.
Thank you,
Customer Service.
We appreciate your positive feedback regarding our competitive pricing and the efficiency of our delivery service. We are pleased you are satisfied with your experience.
Thank you,
Customer Service.
Good selection and most of what I was looking for was instock. Well packaged and shipped in a reasonable amount of time.
Reply from FragranceNet2026-08-06
We're so pleased to hear that you found a good selection and that most of what you were looking for was in stock! We also appreciate you mentioning the well-packaged items and reasonable shipping time.
Thank you,
Customer Service.
Simple order processing and great discount prices as well as quick shipping.
Reply from FragranceNet2026-08-06
We're so pleased to hear that you found our order processing simple, appreciated our great discount prices, and experienced quick shipping! We truly value your positive feedback.
Thank you,
Customer Service.
We appreciate your positive feedback regarding our pricing and the speed of our shipping service. We are glad you had a satisfying experience.
Thank you,
Customer Service.
I loved the choices. Shipping was very fast and every item I ordered was brand new and authentic.
Reply from FragranceNet2026-08-04
We're so pleased to hear you loved the choices, found the shipping very fast, and that every item you ordered was brand new and authentic! Thank you for your positive feedback.
Thank you,
Customer Service.
S
Susan · 1 review · Verified · Experienced 2026-07-31 ·
★★★★★
Product was shipped fast
Product was shipped fast, all in order.
Reply from FragranceNet2026-08-04
We appreciate your positive feedback regarding the quick shipment and the accuracy of your order. We are delighted that you are satisfied with your experience.
Thank you,
Customer Service.
M
Mia Williams · 1 review · Verified · Experienced 2026-07-26 ·
★★★★★
On time and fragrance was amazing
Reply from FragranceNet2026-08-05
We are so pleased to hear that your experience was on time and that you found the fragrance to be amazing! Your positive feedback is truly appreciated.
Thank you,
Customer Service.
It smells so good! I’m truly impressed with the quick shipping and high quality product!
Reply from FragranceNet2026-08-06
We're so pleased to hear you're impressed with the lovely scent, quick shipping, and high-quality product! Thank you for your wonderful feedback.
Thank you,
Customer Service.
My first order was perfect. I received my product and wanted to order several more. All additional orders got cancelled either later that day, or the next day. When I called customer service they said something was wrong with my cc info. It's the same card that I used on my original order with no issue. It's my business card that I use daily. I tried a third time and it was canceled again so I went to Maxaroma and all my purchases went right through and all my products came flawlessly. Been using Maxaroma ever since.
Reply from FragranceNet2026-08-05
We sincerely apologize for the difficulty you have experienced with your recent orders and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We understand your frustration and for security purposes, your last two orders were canceled as the billing information could not be fully verified. Our team does conduct these manual reviews to ensure the security of our customers. We acknowledge this does not change your experience and will forward your comments to the appropriate department.
Thank you,
Customer Service
We are so pleased to hear that you enjoyed our great products and fast shipping. We truly appreciate your positive feedback!
Thank you,
Customer Service.
We're so happy to hear you found our prices to be low! We always aim to offer great value to our customers. Thank you for your wonderful feedback.
Thank you,
Customer Service.
I would definitely recommend this website. They had the same great products that I normally order for less money and even when my conditioner bottle came opened and the product was all over the place. They were quick to replace it and I will be ordering from them again.
Reply from FragranceNet2026-08-06
We're so happy to hear you appreciate our competitive pricing on your favorite products! We sincerely apologize for the issue with your conditioner bottle arriving opened, but we're glad we could quickly resolve it for you. We look forward to your next order!
Thank you,
Customer Service.
S
Safeway Sari From the deli · 1 review · Verified · Experienced 2026-08-02 ·
★★★★★
I love your company fast delivery…
I love your company fast delivery excellent experience thank u
Reply from FragranceNet2026-08-06
We're so happy you had an excellent experience with our fast delivery! Thank you for your kind words.
Thank you,
Customer Service.
Love to order from Fragrance.net, have been getting my perfume here for years. The price is great, and so is customer service, very prompt!
Reply from FragranceNet2026-08-06
We're so pleased to hear you love ordering from us and have been a loyal customer for years! We appreciate you highlighting our great prices and prompt customer service.
Thank you,
Customer Service.
M
Mary E Capriglione · 2 reviews · Verified · Experienced 2026-07-30 ·
★★★★★
Lost my order and then sent a unrelated…
Lost my order and then sent a unrelated item. Then ran out of product, I originally ordered. Very frustrating.
Reply from FragranceNet2026-08-05
We sincerely apologize that your initial order was received with the incorrect items and subsequently, on the replacement order, one item was not available. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We appreciate your feedback and we will forward your comments to the appropriate department for further review. We acknowledge this does not change your experience and a member of our customer service team will reach out to further assist.
Thank you,
Customer Service
T
Trung Nguyen Dien · 1 review · Experienced 2026-08-03 ·
★★★★★
The delivery service Uniuni really bad
The delivery service Uniuni really bad! Package damage and they have to send it back to the sender! And I fragrancenet dont even greet out and give me the refund yet! Maybe this is my last time buying from this site!
Reply from FragranceNet2026-08-04
We sincerely apologize that you are not satisfied with our shipping service and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We appreciate your patience and business and have requested additional information via the platform so we may further assist. We look forward to yor response.
Thank you,
Customer Service
The products I received were either counterfeit or damaged. Even though I researched online before buying, I still fell for this bad purchase and I’m out almost $100. Don’t make the same mistake I did.
Reply from FragranceNet2026-08-04
We sincerely apologize that your fragrances did not meet your expectations. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. All our fragrances are 100% genuine and sourced from authorized distributors. To resolve this quickly, we’ve emailed you a prepaid return label with detailed instructions. Once we receive your return, we will issue a full refund. Your satisfaction and trust mean everything to us.
Please note items must be returned prior to 90 business days from receipt of purchase to ensure that your original payment method is refunded appropriately.
Thank you,
Customer Service
