FragranceNet (www.fragrancenet.com) has a 4.5 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Quality is excellent. Packaging is outstanding. Highly impressed!
We're so pleased to hear that you found the quality excellent and the packaging outstanding! Thank you for sharing your highly impressed feedback. Thank you, Customer Service.
We are so happy to hear you are pleased with the product! We appreciate your positive feedback. Thank you, Customer Service.
We are so pleased to hear that you are always happy with your purchases. Thank you for your positive feedback. Thank you, Customer Service.
When I called to explain that two of the candles were ruined due to the hot Texas weather; the customer service rep offered solutions. She credited me without hassle and suggested I re-order when weather permits. I appreciated that response and will continue to use Fragrance.net as a result of their excellent customer service.
We're so pleased to hear that our customer service representative was able to assist you with the candles affected by the hot weather. It's wonderful to know you appreciated the solution and plan to continue using us. Thank you, Customer Service.
My experience with Fragrace.net had been consistently positive!! Best prices on all my favourite perfumes 💕 thank you!! Happy Shopping
We're so pleased to hear your experience with us has been consistently positive and that you find the best prices on all your favorite perfumes! We appreciate your kind words. Thank you, Customer Service.
My order came fast. Prices are great with great quality!
We're so pleased to hear that your order arrived quickly and that you appreciate our great prices and quality! Thank you for your wonderful feedback. Thank you, Customer Service.
Делпю заказ уже не первый раз. Все отлично, спасибо
We appreciate your feedback and are pleased you are satisfied with our service. Thank you, Customer Service
my order delivered to different address, no response from you about it, i email about it and nobody is working on! i like my order to be delivered asap!to river grove
We sincerely apologize that your package was not received and for any inconvenience this may have caused. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority. As previously conveyed in our email response on July 27, we are unable to change a shipping address on an existing order. Accordingly, a full refund has been issued to your original method of payment. We appreciate your patience and understanding. Thank you, Customer Service
Delivery is always A1 fast. Fragrance smell amazing .
We're so pleased to hear that your delivery was fast and that you love the amazing scent of your fragrance! Thank you for your positive feedback. Thank you, Customer Service.
My perfume was right on time. It smell so good I will be ordering more perfumes. The price is reasonable for me.
We're so pleased your perfume arrived on time and that you love the scent! We're also delighted you find our prices reasonable and plan to order more. Thank you, Customer Service.
Last fragrance purchase came unboxed. Didn’t notice anything during purchase transaction that it was unboxed. Otherwise very happy with previous purchases.
We sincerely apologize that your order did not meet your expectations. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. Upon review of your order, the item ordered was an unboxed as stated in the description. What is an Unboxed Bottle? An unboxed bottle is a bottle that has been removed from its original retail box. These bottles are 100% authentic and have never been used. We are able to offer these bottles at a discounted price because they do not come with their retail packaging. As a gesture of goodwill and in recognition of your continued patronage, an additional 10% discount has been applied to your original method of payment. We apologize for any inconvenience this may have caused. Thank you, Customer Service
It was amazing the quality of the perfume is top 😍😍😍😍
We're so pleased to hear that you found the quality of our perfume to be amazing! Thank you for sharing your wonderful feedback with us. Thank you, Customer Service.
Excellent website. Great prices. My order shipped quickly and was packed with care.
We're so pleased to hear that you found our website excellent, our prices great, and that your order shipped quickly and was packed with care! We truly appreciate your positive feedback. Thank you, Customer Service.
My original order wasn't delivered. It was lost. Customer service sent mea replacement new order.
We appreciate you letting us know about the lost order. We are glad our team could send a replacement promptly. We are always working to improve our delivery process. Thank you, Customer Service.
i love the selection and prices on everything. but shipping can sometimes take a while.
We're glad you appreciate our selection and prices. We understand your concern about shipping times and are actively working to improve our delivery services. Thank you, Customer Service.
They have almost all the perfumes. The return policy is essential since the industry removed natural ingredients such as roses, jasmine, sandalwood in 1989, and some wonderful companies were sold to conglomerates, so it’s a maze of mostly chemical,imitation synthetics I don’t want on my body, plus those don’t function the way real perfumes did before these terrible changes. But still, the store is nice to help one sort it out.
We appreciate your detailed feedback regarding the evolution of perfumes and the challenges of finding authentic scents. We understand your concerns about synthetic ingredients and the desire for natural fragrances. We're glad to hear that our store can assist you in navigating these complexities. Thank you, Customer Service.
We appreciate your feedback and are pleased you are satisfied with our service. Thank you, Customer Service
Lovely product. I'm very, very pleased with the gentle ambience of just a very small amount. I would definitely try certain other fragrances from this company!!
We're so happy to hear how pleased you are with the gentle ambience of the product! It's wonderful that you're considering trying other fragrances from us. Thank you, Customer Service.
Received my product in a very timely manner Will definitely order again !
We're so pleased to hear that you received your product in a very timely manner! We truly appreciate your positive feedback and look forward to your next order. Thank you, Customer Service.
Great dispenser, great item. Fast shipping.
We appreciate your positive feedback on our excellent dispenser and fast shipping. We are so pleased you had a positive experience with us. Thank you, Customer Service.
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