FragranceNet (www.fragrancenet.com) has a 4.5 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
I bought it for 1 of my friend birthday gifts ❤️ but with YSL you can’t go wrong
We're so glad to hear that you chose us for your friend's birthday gift! We agree, you truly can't go wrong. Thank you, Customer Service.
We appreciate your positive feedback and are so happy you were pleased with our quick service and good quality! Thank you, Customer Service.
On time delivery mostly orders I did are good and have a code discount.
We're so pleased to hear that your orders arrive on time and that you appreciate the discount codes. Thank you for your positive feedback! Thank you, Customer Service.
I like FragranceNet, but I had trouble with my most recent purchase, which had to be re-delivered as the first shipment never reached me! So I am a bit disappointed in a company that I like working with.
We sincerely apologize for the difficulty you have experienced with your recent order and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We understand your frustration as your first order was not received, but we are pleased that a member of our team was able to process a replacement. We acknowledge this does not change your experience and we have issued an additional 10% discount on your order. We appreciate your patience and understanding and hope to serve you better on future deliveries. Your satisfaction is essential, and we want to regain your trust. Once again, we apologize for any inconvenience caused. Thank you, Customer Service
Allows me to test new fragrances
We're happy to hear that we allow you to test new fragrances. We appreciate your positive feedback! Thank you, Customer Service.
Hi, 2 out of the 6 perfume I purchased weren't full. I purchased a vial of Miss Dior and it only had 3 sprays in it. Also the Good Fortune vial wasn't a full 3 oz.
We sincerely apologize for the condition in which your items were received. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We have issued a refund for the items to your original method of payment. Please allow 3 - 7 days for the refund to appear in your account, depending on your banking facility. We will forward your comments to the appropriate department for quality control purposes. We appreciate your patience and understanding as we move to make this right. Thank you, Customer Service
I loved the fast delivery and great pricing! It's been hard to find one particular perfume brand and I found it here.
We're so pleased you loved the fast delivery and great pricing! We're also glad to hear you found that particular perfume brand you were looking for with us. Thank you, Customer Service.
This is not my first time ordering, so I can recommend this site for ordering goods.
We truly appreciate your continued support and positive feedback. We are so glad to know you recommend us! Thank you, Customer Service.
We appreciate your feedback and are pleased you are satisfied with our service. Thank you, Customer Service
We truly appreciate your positive feedback regarding our wide selection and competitive pricing. We are delighted to know you had a satisfying experience with us. Thank you, Customer Service.
I’ve been buying from this store for about 10 years now and have always had fantastic experiences. Last week, I ordered a cologne as a gift for a friend. Unfortunately, the delivery was a day late, and when the package arrived, the back of the box was torn open and the bottle was missing. I was super disappointed since it was a gift, but I reached out to customer service right away. They handled it immediately and issued a full refund with zero hassle. Shipping mishaps happen, but how a company handles them is what matters most. Their quick, compassionate customer support is exactly why I’ve stayed a loyal customer for a decade. Highly recommend!
We truly appreciate your decade of loyalty and are so glad to hear that, even with an unfortunate shipping mishap, our customer service team was able to resolve the issue to your satisfaction. Your kind words reinforce our commitment to excellent support. Thank you, Customer Service.
I love Fragrancenet. Been shopping with them for over 10yrs. Excellent price ,selection and seevice
We're so happy to hear you've been a loyal customer for over 10 years and appreciate our excellent prices, selection, and service! Thank you for your continued support. Thank you, Customer Service.
Perfume is authentic and as described. Good price and delivery service was quick. I'm pleased with my purchase and will continue using the company as well as would recommend it to my friends and family.
We're so pleased to hear that you found the perfume authentic and as described, and that you were happy with the price and quick delivery! It's wonderful that you're pleased with your purchase and plan to continue using us and recommending us to others. Thank you, Customer Service.
We appreciate your feedback and are pleased you are satisfied with our service. Thank you, Customer Service
We appreciate your feedback and are pleased you are satisfied with our service. Thank you, Customer Service
There was a little delay in shipping than expected
We apologize for the slight delay in shipping your order. We understand that waiting longer than expected can be frustrating, and we appreciate your patience and understanding. We will forward your comments to the appropriate department to improve the customer experience. Thank you, Customer Service.
Great inventory, great prices, quick delivery!
We are so pleased to hear that you enjoyed our great inventory, excellent prices, and quick delivery. We truly appreciate your positive feedback! Thank you, Customer Service.
Discounts, discounts, discounts…
We appreciate your feedback and are pleased you are satisfied with our service. Thank you, Customer Service
The discount and the efficiency order to delivery
We're so glad to hear you appreciated the discount and the speed of our delivery service! Thank you for your wonderful feedback. Thank you, Customer Service.
My Experience was terrible and i will never buy anything from Frangrance.net. I was very excited about my purchase, which was OVER $200. After waiting a little over a week to receive it, the package was delivered to the wrong house- same house number but a completely different street. It was a VERY careless mistake. I am extremely disappointed in the company. The delivery service was not UPS or FedEx. I didn't recognize it. I considered asking for a replacement but did not feel confident that the same mistake would not happen again and i would ultimately not be able to receive a refund so i just requested a refund which was granted. That honestly did not satisfy me. I was looking forward to the purchase i made but i guess at the end of the day, the low price did not help one bit. I may as well go to the store and where i am confident i will get the product i purchase.
We sincerely apologize that your package was not received and that you were not satisfied with our shipping services. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. A full refund has been issued to your original method of payment, but we acknowledge this does not change your experience. We will forward your comments to the appropriate department to improve our shipping services and enhance the customer experience. We value your business and a member of our customer service team will reach out to further assist. Thank you, Customer Service
279 reviews matching