FragranceShop.com (www.fragranceshop.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.
What people say
c
customer · 3 reviews · Experienced 2026-08-01 ·
★★★★★
Its been a month and I still haven't…
Its been a month and I still haven't received my perfumes . The shipping label was created 20 days ago , and Fed Ex still hasn't received the package. Its a scam!
Reply from FragranceShop.com2026-08-07
We sincerely apologize for the delay and regret to hear that you have not yet received your order.
Please contact our customer support team directly at https://www.fragranceshop.com/contact-us/ with your order number and full name. Our team will immediately investigate the shipment status with the carrier to resolve this matter for you.
G
Gregory Jones · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Great company to order from!
Great company to order from. Great products, prices, and they always are quick filling the order and sending the order out.
I have been ordering from this company for probably at least 10 years, and I have been very happy with the FragranceShop.com!
Reply from FragranceShop.com2026-08-01
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
The prices on the name brand scents are outstanding and the perfume oil recreation is dead on!
Shipping was a little slow but worth the wait.
Reply from FragranceShop.com2026-08-01
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
M
Michelle · 1 review · Experienced 2026-07-31 ·
★★★★★
the roller on both bottles will not let…
the roller on both bottles will not let alot of the perfume out of it.
Reply from FragranceShop.com2026-08-01
Thank you for your feedback. We're sorry to hear the rollerball applicators on both bottles have been restricting the flow of product. Please contact our customer service team with your order details so we can arrange a resolution
C
Charles · 6 reviews · Experienced 2026-07-09 ·
★★★★★
I cannot recommend FragranceShop.com…
I cannot recommend FragranceShop.com based on my experience.
On July 9, I ordered a fragrance as a wedding gift for my fiancée, with our wedding taking place on July 25. The next day, I received an email stating that my order had shipped, along with a DHL tracking link showing an estimated delivery date of July 14.
July 14 came and went with no package. When I contacted customer service on July 15, they simply sent me the same tracking link I already had instead of providing any meaningful assistance. After reaching out again on July 16, I was told to complete an insurance claim form. I returned it the same day and received confirmation on July 17 that it had been received.
That was the last communication I received.
With no updates, no replacement, and no apparent effort to resolve the issue, I had no choice but to dispute the charge through my bank. My bank investigated the matter and refunded my purchase in full.
My wife and I were married on July 25 and are now on our honeymoon. While FragranceShop.com didn’t ruin our wedding, they certainly failed to deliver on a purchase that was intended to make the day even more meaningful.
To add insult to injury, the company later emailed me asking if I was happy with my purchase—a purchase I still have never received. Even today, the DHL tracking page continues to show the package as “Processed – En Route” with an estimated delivery date of July 14.
Packages can get lost. That’s unfortunate, but it happens. What shouldn’t happen is a company failing to communicate, failing to provide meaningful customer service, and leaving the customer to resolve the problem through their bank. Based on my experience, I will not be ordering from FragranceShop.com again.
Reply from FragranceShop.com2026-08-01
Thank you for sharing your experience. We're sorry to hear about the delay with your order and the difficulty you encountered in getting a resolution. We are currently following up with the carrier for an update, as they had informed us the package was simply delayed and would be delivered.
If there's anything further we can do, please don't hesitate to reach out to our Customer Care team
T
Tim Derks · 1 review · Experienced 2026-07-17 ·
★★★★★
Quick shipping and great prices
Quick shipping and great prices and I didn't have to leave the house and waste money on gas or fight through a mall to get these.
Reply from FragranceShop.com2026-08-01
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best prices when compared to others. Also im not a bot and am not affiliated to the company. Just an 18yearold lad. Im tryna spread some positivity😁. Alr enough yap
Reply from FragranceShop.com2026-08-01
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
J
Jason Brezina · 1 review · Experienced 2026-07-30 ·
★★★★★
I have never tried this fragrance and…
I have never tried this fragrance and it smells wonderful!
Reply from FragranceShop.com2026-08-01
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
C
Chopper C · 1 review · Experienced 2026-07-27 ·
★★★★★
Fragrance shop.com had the best prices…
Fragrance shop.com had the best prices so I decided to give them a shot. I ordered four bottles of cologne, all shipped the same day and arrived perfectly packaged, two days earlier than expected.
All items are exactly as expected, authentic and a great value.
Thanks Fragranceshop.com! I’ll be a repeat customer!
Reply from FragranceShop.com2026-08-01
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
G
Gary Lazarini · 2 reviews · Experienced 2026-07-24 ·
★★★★★
The Cap on the bottle did not fit and…
The Cap on the bottle did not fit and it leaked in the draw. I even tried the cap from an old bottle. I have make sure it is standing because it will leak. The bottle does not fit properly. I have been using this product for year an have never had this problem.
Reply from FragranceShop.com2026-08-01
Thank you for bringing this to our attention. We're sorry to hear about the issue with the cap and the resulting leakage. This is not the standard we aim to deliver, and we would like to resolve the matter promptly. Please contact our Customer Service team with your order details so that we may look into this further.
k
kristy f · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Where is my Perfume....I am still…
Where is my Perfume....I am still waiting! from my order in April
Reply from FragranceShop.com2026-08-01
We replied to your previous feedback from July 22 requesting more information, as we were unable to locate an order under "Kristy F." That request has not yet been answered, and this latest feedback does not include the details we'd need to look into it either.
In order to help, we'll need your order number or the email address used at checkout. Please reach out to our Customer Service team at https://www.fragranceshop.com/contact-us/ with these details so we can investigate.
J
James Scott · 6 reviews · Experienced 2026-07-23 ·
★★★★★
Product as advertised
Product as advertised; received in stated time frame: reasonable price
Reply from FragranceShop.com2026-08-01
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
R
Ralla · 4 reviews · Experienced 2026-06-23 ·
★★★★★
fast and neat delivery
fast and neat delivery. I am hapy with products received.
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
P
Paul Martin · 1 review · Experienced 2026-07-01 ·
★★★★★
This is my 3rd bottle of Obsession…
This is my 3rd bottle of Obsession ordered from this company. Product arrived in perfect condition, well packaged and on time. Price was my #1 factor for buying, department stores, Sephora and Walmart were significantly higher for same size bottle. I will continue to order my colognes from Fragranceshop.com
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
P
PP · 11 reviews · Experienced 2026-07-16 ·
★★★★★
Authentic products fast shipping
Authentic products, fast shipping, Great consistent seller.
Have bought number of times without any issues.
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
A
Alaska · 1 review · Experienced 2026-06-29 ·
★★★★★
I had a great experience with both the…
I had a great experience with both the service and the professionalism. The product arrived as expected, and I'm very satisfied with my purchase.
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
J
James · 1 review · Experienced 2026-06-28 ·
★★★★★
Great experience overall
Great experience overall. The order arrived on time and was packaged with care.
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
S
Scott Mejia · 1 review · Experienced 2026-07-10 ·
★★★★★
Super fast delivery
Super fast delivery. Great packaging. Just what I needed and ordered.
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
M
MRose · 7 reviews · Experienced 2026-07-20 ·
★★★★★
Overall very satisfying for the price…
Overall very satisfying for the price point and fast delivery.
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
