FragranceShop.com (www.fragranceshop.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.
What people say
j
john · 1 review · Experienced 2026-06-02 ·
★★★★★
good purchase overall
it was sketchy at first some people say its a scam or you dont get your shipping number. i purchased and didnt get mine for awhile but eventually i got an email with it and the package came just fine. people say they come broken or damaged or not at all but my fragrance came in perfectly fine. it was a good blind buy too so that made it better as well and it was listed at a good price.
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
J
James Esco · 2 reviews · Experienced 2026-07-01 ·
★★★★★
Exactly what I wanted and the prices…
Exactly what I wanted and the prices were better than anywhere else. My new place to get all my colognes in the future.
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
S
Saud Ali · 3 reviews · Experienced 2026-07-15 ·
★★★★★
Thank you was fast shipping and…
Thank you was fast shipping and for the authentic Colgone’s
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
J
Joe Taylor · 1 review · Experienced 2026-07-16 ·
★★★★★
Worst customer service I’ve ever seen
Don’t reply to emails, messed up order for Christmas and got my refund in July, absolute joke
1 star is generous to them
Reply from FragranceShop.com2026-07-16
We are sorry to hear about this frustrating experience, but it looks like there has been a mix-up.
You have left this review on FragranceShop.com (based in NJ, USA), but we don't have an order for you. It looks like you meant to review The Fragrance Shop in the UK (thefragranceshop.co.uk) since you are based in the UK. We are entirely separate companies.
Please move your review to their official Trustpilot page (https://www.trustpilot.com/review/www.thefragranceshop.co.uk) so their UK team can see this and help you resolve it
M
Mandy · 4 reviews · Experienced 2026-07-14 ·
★★★★★
Best price around.
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
L
Luis Febre Martinez · 1 review · Experienced 2026-06-30 ·
★★★★★
Bad service
Bad service, i pay and still don't receive the package. Is the first time and they stolen my money. Have free delivery but dont don't have They o control about the package
Reply from FragranceShop.com2026-07-14
We understand your frustration with the delivery delay, but we want to assure you that we have not stolen your money.
Your order was shipped on July 2nd via USPS (Tracking: 9261290339726006530872). According to USPS, the package is currently delayed but still actively in transit.
We checked our system and did not receive any emails from you, but we see you have opened a dispute with Afterpay. We would have gladly resolved this for you directly had you reached out, but we will now provide the active tracking details to Afterpay to help resolve the dispute.
S
Sandie · 1 review · Experienced 2026-07-13 ·
★★★★★
It is exactly what I use & needed more…
It is exactly what I use & needed more of. Thank you.
Reply from FragranceShop.com2026-07-25
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
B
Blaise · 1 review · Experienced 2026-06-28 ·
★★★★★
Great item
Great item, great price, and fast shipping. Givenchy is my favorite of the series, and worth every penny. Thank you!
Reply from FragranceShop.com2026-07-13
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
M
Makalia · 6 reviews · Experienced 2026-07-12 ·
★★★★★
I found what I was looking for easily
I found what I was looking for easily. The price was fair for the size of the cologne and I received it within reasonable time at my front door as I requested.
Reply from FragranceShop.com2026-07-13
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
D
Daryl D · 2 reviews · Experienced 2026-06-22 ·
★★★★★
It was false advertising
It was false advertising. They said I completely different model and a completely different fragrance.
Daryl Dudley Order #100372793
Reply from FragranceShop.com2026-07-13
We are sorry to hear about your experience. We want to ensure every customer gets exactly what they ordered, but we are currently unable to locate an order matching your name.
Please contact our customer service team directly with your order details so we can investigate this right away. Please note that we have a 30-day return policy to ensure you are fully satisfied with your purchase.
D
Dave from Bristol, Ct. · 5 reviews · Experienced 2026-06-19 ·
★★★★★
Items in stock and priced fairly
Items in stock and priced fairly. Thank you!
Reply from FragranceShop.com2026-07-10
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
c
customerlw · 2 reviews · Experienced 2026-06-23 ·
★★★★★
I wish I could give zero stars this…
I wish I could give zero stars this website must be a scam fraudulent website. I never got my package and they will not refund me or send a replacement. I am reporting this website to the FTC
Reply from FragranceShop.com2026-07-10
We are sorry to hear about your experience. Unfortunately, we are unable to identify your order using the name “customerlw” We have contacted you through Trustpilot requesting additional information. Please reply with your order details so we may investigate further. If a refund was previously denied, this would generally indicate that the carrier confirmed delivery and provided proof of delivery
Amazing fragrance- it reminded me the scent of blooming basswood- very gentle honey and nectar smell. The shipping was fast and the price was unbeatable.
Reply from FragranceShop.com2026-07-10
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
P
Perry Pielaet · 1 review · Experienced 2026-07-02 ·
★★★★★
Best price on the internet and the…
Best price on the internet and the shipping is fast and free.
Reply from FragranceShop.com2026-07-10
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
