French Crown (www.frenchcrown.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
Nice collection , great quality, good order pickup etc
Reply from French Crown2026-08-01
Dear Abhishek,
Thank you so much for your wonderful feedback.
We’re delighted to hear that you appreciated our collection, the quality of our products, and your overall order experience. Your kind words mean a great deal to us and motivate our team to continue delivering premium products and exceptional service.
Thank you for choosing French Crown. We truly value your support and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
M
Mr Michael Parsons · 9 reviews · Experienced 2026-07-23 ·
★★★★★
Recieved my jacket ok.....until I had…
Recieved my jacket ok.....until I had to pay import duty!!
I couldn't believe the jacket was in such a small package.
Once opened I found out why!
The quality of the material was inferior and light weight ( no label saying what the material is)
I was offered a replacement, but I don't want two jackets of such awful quality.
Was told I couldn't send it back as I ordered a long fit that was made made to measure.....yeah right!!
DO NOT USE THIS COMPANY I won't do so again!!
Reply from French Crown2026-08-01
Dear Mr Michael,
We’re truly sorry to hear about your experience and sincerely regret that the jacket did not meet your expectations.
We understand your concerns regarding the import duty charges, the packaging, the perceived quality of the material, and your experience with the replacement and return process. We sincerely apologize for the disappointment and frustration this has caused.
At French Crown, we take customer feedback regarding product quality, communication, and after-sales support very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to review your order and assist you further. Kindly email us at [email protected] with your order details and the subject line:
"Trustpilot Escalation – Product Quality & Return Concern"
Our senior support team will personally review your case on priority and work towards an appropriate resolution.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve your experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
I
Iyke · 1 review · Experienced 2026-07-23 ·
★★★★★
The quality of your menswear is…
The quality of your menswear is exceptional, and your customer service is outstanding. I recently purchased a shirt in an incorrect size and requested an exchange. Nora efficiently processed my exchange and generously offered the mis-sized item as a complimentary gift, rather than requiring its return. My sincere thanks to Nora for her excellent service.
Reply from French Crown2026-08-01
Dear Iyke,
Thank you so much for your wonderful feedback and for sharing your experience with French Crown.
We’re delighted to hear that you are pleased with the quality of our menswear and that our customer service met your expectations. It’s especially rewarding to know that Nora was able to assist you efficiently with your exchange and make the process smooth and convenient for you.
Your kind words about Nora’s professionalism and support will certainly be shared with her and the entire team. Feedback like yours motivates us to continue providing exceptional service and ensuring every customer has a memorable shopping experience.
Thank you for choosing French Crown. We truly appreciate your trust and support, and we look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
M
Maharshi · 1 review · Experienced 2026-07-24 ·
★★★★★
I have purchased more than 15 cloths…
I have purchased more than 15 cloths now in last 2 years. I am really happy with the quality, collection and service of French Crown. Thanks, Gitanjali for helping me with the orders and ensuring seamless delivery.
Reply from French Crown2026-08-01
Dear Maharshi,
Thank you so much for your wonderful feedback and for being such a valued member of the French Crown family.
We’re truly delighted to hear that you have chosen French Crown for more than 15 purchases over the past two years. Your continued trust and loyalty mean a great deal to us.
It’s especially rewarding to know that you’re happy with the quality of our products, our collection, and the service we strive to provide. We’re also pleased to hear that Gitanjali was able to assist you with your orders and ensure a seamless delivery experience. Your kind words will certainly be shared with her and the entire team.
Thank you once again for your continued support and recommendation. We look forward to serving you with many more exceptional shopping experiences in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
Shirts colors were not even close to being what was ordered. I sent pictures and they replied "some colors may vary" They had no intention of making things right. Never again.
Well I have to update this, French Crown Customer Service responded and completely made the situation 100% right. Emailing them is the best way to get ahold of them. I Will do business with them again and suggest anyone else to do the same.
Reply from French Crown2026-08-01
Dear Deborah,
Thank you so much for taking the time to update your review and share your experience.
We sincerely appreciate your patience and are delighted that our customer service team was able to resolve your concerns and make the situation right. While we're sorry for the initial disappointment regarding the shirt colors, we're pleased that we had the opportunity to address your concerns to your satisfaction.
Your kind words about our customer service mean a great deal to us and motivate our team to continue providing the best possible support to every customer.
Thank you for giving French Crown another chance and for your recommendation. We truly value your trust and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Geetanjali motivated to by French Crown product is very good and stuff excellent
Reply from French Crown2026-08-01
Dear Santosh,
Thank you so much for your wonderful feedback.
We’re delighted to hear that you had a great experience with French Crown and that Geetanjali was able to assist and guide you with your purchase. It’s especially rewarding to know that you are pleased with the quality of our products and the excellent fabric.
Your kind words will certainly be shared with Geetanjali and the entire team. Feedback like yours motivates us to continue delivering premium products and exceptional customer service.
Thank you for choosing French Crown. We truly appreciate your support and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
T
Thermon Young · 1 review · Experienced 2026-07-13 ·
★★★★★
I ordered a suit
I ordered a suit, and had a problem with the size the issue was resolved easily and agreed by both parties. Nate, who represented the company was very professional with his effort to resolve this matter,again 5stars is what's deserved ere.
Reply from French Crown2026-08-01
Dear Thermon,
Thank you so much for your wonderful feedback.
We’re delighted to hear that your sizing concern was resolved smoothly and to your satisfaction. It’s especially rewarding to know that Nate was able to assist you professionally and make the resolution process easy.
Your kind words and 5-star rating mean a great deal to us. We will certainly share your appreciation with Nate and the entire team, as feedback like yours motivates us to continue delivering exceptional products and customer service.
Thank you for choosing French Crown. We truly appreciate your trust and support, and we look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
I purchased linen pants from French Crown; it took a month to receive them, and afterwards, neither the fit nor the quality was good—plus, the price was very high. My experience was terrible. I request everyone not to waste their money on this.
Reply from French Crown2026-08-01
Dear Nitin,
We’re truly sorry to hear about your experience and regret that our product and service did not meet your expectations.
We understand your concerns regarding the delivery timeline, the fit, the quality of the linen pants, and the overall value for the price paid. We sincerely apologize for the disappointment and frustration this has caused.
At French Crown, we take customer feedback regarding product quality, fit, and delivery very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to review your order and assist you further. Kindly email us at [email protected] with your order details and the subject line:
"Trustpilot Escalation – Product Quality & Delivery Concern"
Our senior support team will personally review your case on priority and work towards an appropriate resolution.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve your experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
S
Steve · 1 review · Experienced 2026-07-23 ·
★★★★★
Ordered a Suit-RIPOFF
I ordered a suit XXL46 and the jacket did not fit. I have 4-6 other suits from other companies that fit like a glove. I emailed customer service several weeks ago...No Reply...Then I boxed up the suit with all the paperwork they would need and sent it to them at my expense asking for a refund. I have verification that it was delivered on 7/12/26 which was 13 days ago and I have NOT received any correspondence from French Crown or a credit to my account...I am very disappointed and I do not understand that IF this is a reputable company whey I have not heard from them?
Please be WARY and if you want a tip...Do Not Buy from French Crown...so far I believe this order was a ripoff!!
Reply from French Crown2026-08-01
Dear Steve,
We’re truly sorry to hear about your experience and sincerely regret the frustration and disappointment this situation has caused.
We understand your concerns regarding the fit of the suit, the lack of response to your emails, the return shipment sent at your own expense, and the absence of any update regarding your refund. We sincerely apologize that your experience has fallen short of the standards we strive to provide.
At French Crown, we take feedback regarding product fit, customer communication, and after-sales support very seriously. Your comments have been shared with the relevant teams for immediate review and improvement.
We would appreciate the opportunity to investigate your case and assist you further. Kindly email us at [email protected] with your order details, return tracking information, and the subject line:
"Trustpilot Escalation – Return & Refund Concern"
Our senior support team will personally review your case on priority, verify the return received, and work toward the most appropriate resolution as quickly as possible.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to regain your trust.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Excellent shirt received the stitching the fabric the packaging overall turn on 10 also the customer care service was fabulous if you are looking to purchase a premium shirt with premium fabric and stitching French crown is the best place also they wrote a hand written note with the shirt I wish to purchase more from this website in future
Reply from French Crown2026-07-22
Dear Rakesh,
Thank you so much for your thoughtful feedback and for sharing your experience with French Crown.
We’re delighted to hear that you found the perfect pair of pants for such a special occasion and that you were pleased with the wide selection of colors, the made-to-order tailoring, and the premium packaging. It’s especially rewarding to know that the fit, fabric, and overall craftsmanship exceeded your expectations.
We also sincerely appreciate your understanding of the time involved in creating a custom-made garment and your recognition of the care that goes into every order. Your balanced feedback and thoughtful recommendation will certainly help other customers make informed purchasing decisions.
Thank you for choosing French Crown and for placing your trust in us. We truly appreciate your support and look forward to creating more custom pieces for you in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
Dear SAMIR,
Thank you so much for your wonderful feedback.
We’re delighted to hear that you appreciated the quality of our products, the variety in our collection, and the delivery experience. Your satisfaction is our greatest motivation, and we’re committed to continuing to provide premium products and exceptional service.
Thank you for choosing French Crown. We truly value your support and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
J
Jermaine Clark · 1 review · Experienced 2026-03-24 ·
★★★★★
No Product. No Refund.
Order a men’s blazer on Mar 24th. It is July 22nd. No blazer and refusal to issue a refund. I would not do business or purchase any products from this company. Customer service will ignore your request for a refund and attempt to remake the product and reship it, whether you still need it or not. Receiving tracking information is almost non-existent. Don’t say I did not warn you.
Reply from French Crown2026-08-01
Dear Jermaine,
We’re truly sorry to hear about your experience and sincerely regret the inconvenience caused.
We understand your concerns regarding the delay in receiving your blazer, the lack of tracking updates, and your experience with the refund process. We recognize how frustrating this must have been, and we sincerely apologize for not meeting your expectations.
At French Crown, we take feedback regarding delivery timelines, communication, and customer service very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to review your order and assist you with an appropriate resolution. Kindly email us at [email protected] with your order details and the subject line:
"Trustpilot Escalation – Order Delay & Refund Concern"
Our senior support team will personally review your case on priority and work towards the best possible resolution.
Thank you for bringing this matter to our attention. We truly value your feedback and appreciate the opportunity to improve your experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Very happy with the quality of fabric, buttons.
Stitching is very good, fitting is proper.
Using this brand since last two decades.
😊🙏
Reply from French Crown2026-07-22
Dear Devendra,
Thank you so much for your wonderful feedback and for your incredible loyalty to French Crown.
We’re truly delighted to hear that you are happy with the quality of the fabric, buttons, stitching, and the fit of your shirt. Knowing that our products continue to meet your expectations means a great deal to us.
It’s especially rewarding to know that you have been choosing French Crown for so many years. Your continued trust and support inspire us to keep delivering premium craftsmanship, quality, and exceptional service.
Thank you once again for being a valued customer. We sincerely appreciate your loyalty and look forward to serving you for many more years to come.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
E
Eddy Kagiye · 1 review · Experienced 2026-07-21 ·
★★★★★
I would like to thank the French Crown…
I would like to thank the French Crown agent named Jacqueline; she is very special in taking care of customers. I would like to continue using her services for future purchases. Thank you, Jacqueline.🙏🙏🙏
Reply from French Crown2026-07-22
Dear Eddy Kagiye,
Thank you so much for your wonderful feedback and kind words.
We’re truly delighted to hear about your positive experience with Jacqueline. Providing attentive, personalized, and professional customer service is something we take great pride in, and it’s rewarding to know that Jacqueline made such a meaningful impact on your shopping experience.
Your appreciation will certainly be shared with Jacqueline and the entire team. We’re confident she’ll be thrilled to know that you value her support and look forward to working with her again on your future purchases.
Thank you for choosing French Crown and for placing your trust in us. We sincerely appreciate your support and look forward to serving you again.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
M
Mike Shriver · 1 review · Experienced 2026-07-14 ·
★★★★★
I was looking for a great pair of pants…
I was looking for a great pair of pants for a wedding. The palette of colors to choose from is incredibly broad. I ordered, and the pants arrived in around 3 weeks.
They were made to order, including a hem, packaged like a luxury garment. The pants are beautiful, and the fit is perfect. The fabric has a nice subtle sheen. I will go back for other colors.
I don't consider the shipping time a problem - I ordered a custom garment, to size and very specific color and fabric, to be shipped from India to US, for well under a hundred bucks. What I received blew away my expectations. Plan for the time, know your sizes.
Reply from French Crown2026-07-22
Dear Mike,
Thank you so much for your thoughtful and detailed feedback.
We’re delighted to hear that you found the perfect pair of pants for your wedding and that you were pleased with our wide selection of colors, made-to-order tailoring, and premium packaging. It’s especially rewarding to know that the fit, fabric, and overall craftsmanship exceeded your expectations.
We also sincerely appreciate your understanding of the time required to create a custom-made garment and your recognition of the care and attention that goes into every order. Your advice to future customers about planning ahead and selecting the correct measurements is greatly appreciated.
Thank you for choosing French Crown and for placing your trust in us. We’re thrilled that you plan to return for more colors, and we look forward to serving you again with more premium, made-to-order garments.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
b
bradford ross · 4 reviews · Experienced 2026-07-20 ·
★★★★★
Be aware of Mia
OH MY GOD! I sent a premature review that Mia customer service rep believing she had taken care of my exchange. I conducted a follow up when my new order would be completed and she said that they already completed my order. Her service is bullshit full of incompetent and deceitful services. Be very careful when dealing with her and be ready for a complete runaround.
Reply from French Crown2026-07-22
Dear bradford,
We’re truly sorry to hear about your experience and regret that we did not meet your expectations.
We understand your concerns regarding the communication and handling of your exchange request, and we sincerely apologize for the frustration and disappointment this has caused. Providing clear, accurate, and timely updates is important to us, and we regret that your experience fell short of those standards.
At French Crown, we take all customer feedback seriously, and your comments have been shared with the relevant team for review so that we can continue improving our service.
We would appreciate the opportunity to review your case in detail and assist you further. Kindly email us at [email protected] with your order details and the subject line:
"Trustpilot Escalation – Exchange & Customer Support Concern"
Our senior support team will personally review your case and work toward an appropriate resolution on priority.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve our customer experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
S
Scott Fleischman · 1 review · Experienced 2026-07-20 ·
★★★★★
Beautiful and unique clothing
I found French Crown on my social media accounts and tried them out. Was initially a bit nervous about ordering nice clothing. I have now received several orders of shirts and blazers and they are all unique, beautiful and high quality. I recently needed customer support for one of the shipments and Mia in their support team was very helpful in solving the questions for me. I will most certainly order again from this company.
Reply from French Crown2026-07-22
Dear Scott,
Thank you so much for your wonderful feedback and for sharing your experience with French Crown.
We’re delighted to hear that, although you were initially hesitant about ordering online, your experience exceeded your expectations. It’s especially rewarding to know that you’ve enjoyed several of our shirts and blazers and that you appreciate their unique designs, quality, and craftsmanship.
We’re also pleased to hear that Mia was able to assist you promptly with your shipment inquiry and provide the support you needed. Your kind words will certainly be shared with her and the entire team.
Thank you for your trust and for choosing French Crown. We truly appreciate your recommendation and look forward to serving you again on your future purchases.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Excellent secure packaging, nice product, accurate fulfilment
Reply from French Crown2026-07-22
Dear Sunil,
Thank you so much for your wonderful feedback.
We’re delighted to hear that you were pleased with our secure packaging, the quality of the product, and the accuracy of your order. At French Crown, we strive to ensure that every order is carefully packed and delivered exactly as expected.
Your appreciation means a great deal to our team and motivates us to continue providing premium products and exceptional service.
Thank you for choosing French Crown. We truly value your support and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
I thought my sons prom suite wouldn’t have been in in time . But I simple sent an email that was provided online and got great feedback and quick responses. Let’s just say he looked sooo good for his prom. I would highly recommend French Crown to anyone.
Reply from French Crown2026-07-22
Dear Rashida,
Thank you so much for your wonderful feedback and recommendation.
We’re delighted to hear that our team was able to provide you with prompt responses and reassurance when you were concerned about your son's prom suit arriving on time. It’s especially rewarding to know that everything worked out well and that he looked great for such a special occasion.
Your kind words about our customer service and your recommendation mean a great deal to us. Feedback like yours motivates our entire team to continue providing exceptional products and support to every customer.
Thank you for choosing French Crown. We truly appreciate your trust and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
P
Phil Phil · 1 review · Experienced 2026-07-15 ·
★★★★★
Bad customer service.
Bad customer service.. Product don't reach in timely manner (even when ordering over a month) don't expect a refund. They will not respond right away.
Reply from French Crown2026-07-22
Dear Phil Phil,
We’re truly sorry to hear about your experience and regret that we did not meet your expectations.
We understand your concerns regarding the delivery timeline, the delay in our responses, and your experience with the refund process. We sincerely apologize for the inconvenience and frustration caused.
At French Crown, we take feedback regarding delivery commitments and customer service very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to review your case and assist you further. Kindly email us at [email protected] with your order details and the subject line:
"Trustpilot Escalation – Delivery & Customer Support Concern"
Our senior support team will personally review your case and assist you on priority.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve our customer experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
