French Crown (www.frenchcrown.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
Since the delivery partner Blu dart courier, Guindy, Chennai branch is created lots of issues in delivery process and we totally upset 😭 with the Guindy Chennai blue dart courier delivery person.
Please don't engage Blue dart courier service as your delivery partner.They will spoil your product image in the market
Reply from French Crown2026-07-03
Dear DURAI MURUGAN,
Thank you for sharing your feedback with us.
We sincerely apologize for the inconvenience and frustration caused by your delivery experience. We understand how disappointing it can be when the delivery process does not meet expectations, and we regret the inconvenience caused by the courier service.
Please know that we take such feedback very seriously. Your comments regarding the delivery experience with our logistics partner have been noted and shared with the concerned team for review and improvement.
At French Crown, we strive to provide a seamless experience from ordering to delivery, and we are sorry that this was not reflected in your case. We truly appreciate you bringing this matter to our attention and giving us the opportunity to improve.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
Dear Saran Mistry,
Thank you for your wonderful feedback.
We’re delighted to hear that you are happy with the quality of our products and the service you received. At French Crown, we strive to deliver premium products along with exceptional customer support, and your appreciation means a great deal to us.
Thank you for choosing French Crown. We truly value your support and look forward to serving you again.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
So goood quality it’s my 4 th time to order this so good experience with you
Reply from French Crown2026-07-03
Dear Shekhar Chorghe,
Thank you so much for your continued trust in French Crown.
We’re delighted to hear that this is your fourth order with us and that you’ve consistently had a great experience. Your appreciation for the quality of our products means a lot to our entire team.
Loyal customers like you inspire us to keep delivering premium products and exceptional service with every order. We truly value your support and look forward to serving you again for many more purchases in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
W
W Speer · 1 review · Experienced 2026-06-29 ·
★★★★★
Tony-the-Tiger “Greattttt!!!!!”
Pleased with my experience with French Crown in general and Nora in particular. The tux jacket I purchased was a size too small, and my initial fear with internet purchases like this was I was simply SOL. Reached out nonetheless and they went as far as to ask for a picture of me in the jacket and shipped me a new, improved one.
Only complaint would be is communication is…stilted. It took nine days and 15 emails before they confirmed that my return request was approved.
Would buy from them again.
Reply from French Crown2026-07-03
Dear W Speer,
Thank you for sharing your experience with us.
We’re delighted to hear that, overall, you had a positive experience with French Crown and that Nora was able to assist you with your sizing concern. We understand that purchasing clothing online can sometimes feel uncertain, so we’re pleased that our team could provide a suitable resolution and ensure you received a better-fitting tux jacket.
At the same time, we sincerely apologize for the delays and the communication challenges you experienced during the return approval process. We understand your concerns, and your feedback has been shared with the relevant teams as we continuously work to improve our responsiveness and customer experience.
We truly appreciate your patience, your valuable feedback, and your willingness to shop with us again. Thank you for placing your trust in French Crown, and we look forward to serving you in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
T
Ted Miller · 3 reviews · Experienced 2026-06-23 ·
★★★★★
They are professionals.
They are professionals.
I love it.
Reply from French Crown2026-07-03
Dear Ted Miller,
Thank you so much for your kind words.
We’re delighted to hear that you had a positive experience with French Crown and that you love our products and services. Being recognized as professionals means a great deal to our team and motivates us to continue delivering the highest standards of quality and customer care.
Thank you for your trust and support. We truly appreciate your feedback and look forward to serving you again.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
S
Sunil · 2 reviews · Experienced 2026-06-22 ·
★★★★★
Don’t deliver as advertised
1. It takes about a month to arrive
2. The advertised colors and delivered colors for both shirts were drastically different
3. The customer support went quiet after I reported the above and asked for return.
4. For the cost of the shirts pretty poor service
Reply from French Crown2026-07-03
Dear Sunil,
We’re truly sorry to hear about your experience and regret that we did not meet your expectations.
We understand your concerns regarding the delivery timeline, the difference between the advertised and received product colors, and the lack of communication following your return request. We sincerely apologize for the inconvenience and frustration caused.
At French Crown, we take feedback regarding product representation, delivery experience, and customer support responsiveness very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to review your case and assist you further. Kindly email us at [email protected] with your order details and the subject line:
“Trustpilot Escalation – Delivery & Product Concern”
Our senior support team will personally review your case and provide assistance on priority.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve our customer experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
B
Berlin Edwards · 1 review · Experienced 2026-03-19 ·
★★★★★
Terrible experience – slow delivery, incorrect items, and no refund!
Do not order from French Crown! I ordered two suits and it took over two months for them to finally arrive. When I opened the package, the colors were completely different than the pictures on the website, and the sizing was way off.
I reached out to customer service to return the items, but they flat-out refused to give me a refund. The customer service team acts superficially nice, but they are entirely unhelpful and intentionally make the return process as difficult as possible. Save your time and money and shop elsewhere.
Reply from French Crown2026-07-03
Dear Berlin Edwards,
We’re truly sorry to hear about your experience and regret that we did not meet your expectations.
We understand your concerns regarding the extended delivery timeline, differences between the products received and the website images, sizing issues, and your experience with our return process. We sincerely apologize for the frustration and disappointment caused.
At French Crown, we take feedback regarding product representation, delivery commitments, and customer service very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to review your case in detail and assist you further. Kindly email us at [email protected] with your order details and the subject line:
“Trustpilot Escalation – Delivery, Product & Return Concern”
Our senior support team will personally review your case and assist you on priority.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve our customer experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
A
Ameen Saati · 1 review · Experienced 2026-06-24 ·
★★★★★
Stay away
Beware. They do not return unworn items as their website states and quality is horrendous. Will be disputing the charge with my bank. There are multiple Reddit threads that speak to similar experiences (I should have done my research before buying but did not expect such abysmal quality and scam of a company given their premium price point). Sent them an email to return items on the day I received them(unworn). They would not honour a return even though their website talks about how “the return being easier than purchase”. The material of their clothing and blazers is the worst I’ve come across, it makes H&M seem like a high end fashion brand.
Reply from French Crown2026-07-03
Dear Ameen Saati,
We’re truly sorry to hear about your experience and regret that we did not meet your expectations.
We understand your concerns regarding the product quality, your return request, and the overall experience with our products and services. We sincerely apologize for the frustration and disappointment caused.
At French Crown, we take feedback regarding product quality, customer expectations, and our policies very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to review your case in detail and address your concerns. Kindly email us at [email protected] with your order details and the subject line:
“Trustpilot Escalation – Product Quality & Return Concern”
Our senior support team will personally review your case and assist you on priority.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve our customer experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
S
Shah Unum · 1 review · Experienced 2026-06-25 ·
★★★★★
Rahulji
Rahulji, I have really no words to thank you for the support and guidance that you provided professionally in respect of my ordered item. I have been an ardent online customer but have never been impressed so much by the quality of goods, customer support and professional guidance. I have seen that customer services are never so satiable and efficient as at Frenchcrown. Please keep it up and win the hearts of customers as you have won mine.
With regards,
Shah.
Reply from French Crown2026-07-03
Dear Shah,
Thank you so much for your heartfelt feedback and kind words.
We’re truly delighted to hear that your experience with French Crown has been so memorable. It is especially rewarding to know that Rahul’s professional support and guidance made such a positive impression on you.
We’re also thrilled that you appreciated the quality of our products and our commitment to customer service. Comments like yours inspire our entire team to continue delivering exceptional experiences and exceeding customer expectations.
Your trust and appreciation mean a great deal to us. Thank you for choosing French Crown and for your encouragement. We look forward to serving you again and continuing to win your confidence in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
K
Kolawole Lawrence A · 2 reviews · Experienced 2026-06-18 ·
★★★★★
I’m giving French Crown a 5-star rating…
I’m giving French Crown a 5-star rating because the products are absolutely wonderful. The shirts I bought fit me exactly the way I wanted, and the quality exceeded my expectations. Their customer service is also top-notch. A special thanks to Mia, who was incredibly helpful, friendly, and made the entire shopping experience even better. I highly recommend this store and will definitely be shopping here again!
Reply from French Crown2026-07-03
Dear Kolawole Lawrence A,
Thank you so much for your wonderful 5-star review and recommendation.
We’re delighted to hear that you loved your shirts and that the fit and quality exceeded your expectations. Our goal is to deliver premium products that make our customers feel confident and satisfied, so your feedback truly means a lot to us.
We’re also thrilled to know that Mia made your shopping experience even better with her helpful and friendly assistance. Your kind words will certainly be shared with her and the entire team.
Thank you for choosing French Crown and for placing your trust in us. We truly appreciate your support and look forward to serving you again on your next purchase.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
The suit was not linen as advertised. Customer service tried to hold my package hostage and upsell me. Shipping took three time longer than promised, and there is no return option. Not to mention, this company pretends to be a high-end French store but it's just a scam based in India. You may save cash, but you won't be satisfied.
Reply from French Crown2026-07-03
Dear Logan Barrus,
We’re truly sorry to hear about your experience and regret that we did not meet your expectations.
We understand your concerns regarding the fabric composition, delivery timeline, communication around your order, and your overall experience with our return process. We sincerely apologize for the frustration and disappointment caused.
At French Crown, we take feedback regarding product descriptions, delivery commitments, and customer service very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to review your case in detail and address your concerns. Kindly email us at [email protected] with your order details and the subject line:
“Trustpilot Escalation – Product & Service Concern”
Our senior support team will personally review your case and assist you on priority.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve our customer experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Dear Oswald D'souza,
Thank you so much for your wonderful feedback.
We’re delighted to hear that you are happy with the quality of our products. Your appreciation and kind words motivate our team to continue delivering premium craftsmanship and exceptional service.
Thank you for choosing French Crown. We truly value your support and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected][email protected]
www.frenchcrown.in
D
Duane · 2 reviews · Experienced 2026-06-24 ·
★★★★★
Good luck trying to get a refund
Good luck trying to get a refund. The customer service is abysmal. You'll just get a run around if you're dissatisfied with the product. They'll offer you everything but your money back. In my case, they had ample time to cancel the order prior to manufacturing. Instead they feel the need to stick with something that you express you won’t meet the requirements.
Reply from French Crown2026-07-03
Dear Duane,
We’re truly sorry to hear about your experience and regret that we did not meet your expectations.
We understand your concerns regarding the refund process and your interactions with our customer support team. We sincerely apologize for the frustration and disappointment caused and regret that you felt your concerns were not addressed satisfactorily.
At French Crown, we take feedback regarding customer service and resolution processes very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to review your case in detail and assist you further. Kindly email us at [email protected] with your order details and the subject line:
“Trustpilot Escalation – Refund & Customer Support Concern”
Our senior support team will personally review your case and assist you on priority.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve our customer experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
C
Chris Walton · 1 review · Experienced 2026-06-17 ·
★★★★★
Awful customer service! And they don't know what they sold me!
Well they sent me a suit I did not order. I ordered a blue plaid suit and they sent me some clack suit looks like it was from the Movie the Golden Child. I have gone backa dn forth with them for over a week and they are telling that it was custom and blah blah blah, when the sent or made the WRONG SUIT!
Reply from French Crown2026-07-03
Dear Chris Walton,
We’re truly sorry to hear about your experience and regret that we did not meet your expectations.
We understand your concerns regarding receiving a suit that did not match the one you ordered and the frustration caused by the subsequent communication and resolution process. We sincerely apologize for the inconvenience and disappointment caused.
At French Crown, we take feedback regarding order accuracy and customer support very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to review your case in detail and assist you further. Kindly email us at [email protected] with your order details and the subject line:
“Trustpilot Escalation – Incorrect Product Concern”
Our senior support team will personally review your case and assist you on priority.
Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve our customer experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
I received my jacket and was not 100% completely happy with it. I notified French Crown and their customer service was incredible. They were focused on making it right and they did!
Putting customer satisfaction first is a lost art form and they have that mentality! I highly recommend.
Reply from French Crown2026-07-03
Dear Brad Penrith,
Thank you so much for your wonderful feedback and recommendation.
While we regret that your jacket did not initially meet your expectations, we’re delighted to hear that our team was able to address your concerns and make things right. At French Crown, customer satisfaction is at the heart of everything we do, and we are committed to ensuring that every customer has a positive experience with us.
Your kind words about our customer service and dedication to putting customers first mean a great deal to our entire team. Feedback like yours motivates us to continue delivering the level of service our customers deserve.
Thank you for your trust and support. We truly appreciate your recommendation and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Dear Victor Obiako,
Thank you for your wonderful feedback.
We’re delighted to hear that you were pleased with the prompt delivery of your order. At French Crown, we strive to ensure a smooth and timely shopping experience for our customers, and your appreciation means a great deal to us.
Thank you for choosing French Crown. We truly value your support and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
For the past few weeks now Jacqueline has been the one helping me with my packages and I can tell you that I really like and appreciate everything she did and her professional manner. Lastly I really love all my packages.
Reply from French Crown2026-07-03
Dear ayorinde ajibolade,
Thank you so much for your kind words and wonderful feedback.
We’re delighted to hear that Jacqueline has been able to assist you over the past few weeks with professionalism and dedication. Your appreciation means a great deal to us, and we will certainly share your kind comments with her.
It’s especially rewarding to know that you love all your packages and have had a positive experience with French Crown. Feedback like yours motivates our entire team to continue delivering exceptional products and customer service.
Thank you for your trust and continued support. We truly appreciate it and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
H
Harón El Ghazi · 1 review · Experienced 2026-06-03 ·
★★★★★
From 0 to 10
I had a bad experience at the beginning since I distrusted the way the company operates by texting private messages through Whatsapp offering discounts. It seemed like a clear scam to me, even more when more than one people using the same name texted me. I’m used to receiving the typical email of confirmation and tracking of the order, and that’s it.
However, Jacqueline didn’t give up on me although I was being a pain in the ass and kept guaranteeing the safety of the process. At the end, I decided to trust the company because she convinced me to, and I received my package successfully. She was a really nice, well-mannered wholesome person.
Reply from French Crown2026-07-03
Dear Harón El Ghazi,
Thank you for sharing your honest feedback and for giving us the opportunity to earn your trust.
We understand that our communication process, particularly through WhatsApp, initially caused concern and seemed unfamiliar compared to your previous online shopping experiences. We sincerely appreciate your patience and understand why you had reservations.
We’re especially delighted to hear that Jacqueline’s professionalism, persistence, and reassuring support helped make you feel comfortable and confident throughout the process. Your kind words about her will certainly be shared with her and the entire team.
Most importantly, we’re pleased that your order arrived successfully and that your experience ultimately turned into a positive one. Thank you for placing your trust in French Crown and for allowing us the opportunity to serve you.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Dear EMMANUEL KABONGO,
Thank you for taking the time to share your feedback.
We’re pleased to know that your experience with French Crown was satisfactory. Every piece of feedback is valuable to us, and we continuously strive to deliver products and service that exceed our customers' expectations.
Thank you for choosing French Crown. We truly appreciate your support and look forward to serving you again in the future.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
E
Edoardo Di Carlo · 3 reviews · Experienced 2026-06-12 ·
★★★★★
Thank you Nora
Thank you Nora! I really appreciate all you have done for me. I can’t wait to get my pair of pants that suits me!!
Reply from French Crown2026-06-24
Dear Edoardo Di Carlo,
Thank you so much for your kind feedback!
We’re delighted to hear that Nora was able to assist you and make your experience a positive one. Your appreciation means a lot, and we’ll be sure to share your kind words with her.
We’re excited for you to receive your pants and hope you love the fit and style. Thank you for choosing French Crown!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
