French Crown (www.frenchcrown.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
What people say
L
Leonard Thomas · 2 reviews · Experienced 2026-06-17 ·
★★★★★
Great Experience
It was absolutely great working with Nora, in handling my issue with my clothes. She rectified my situation and made me feel like I was her only customer. I would truly recommend French Crown to everyone.
Reply from French Crown2026-06-24
Dear Leonard Thomas,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that Nora was able to assist you and resolve your concern with care and attention. Making every customer feel valued and supported is something we always strive for.
We’ll be sure to share your kind words with Nora — your appreciation will mean a lot to her.
Thank you for recommending French Crown and for your trust in our brand. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Over the last few years, French Crown shirts have been steadily taking over my clothes closet. Whether it's for performing on stage or teaching in the classroom, French Crown offers many styles, colors, and patterns to choose from. Recently, when I needed to make an exchange, Mia was quick to tend to my needs. With great customer service and a great product, why go anywhere else for shirts? I'm a customer for life.
Reply from French Crown2026-06-24
Dear Rich Ferguson,
Thank you so much for your heartfelt feedback and for being a valued customer of French Crown!
We’re truly delighted to hear that our shirts have become an important part of your wardrobe for both your stage performances and classroom moments. It means a lot to know that you appreciate our variety of styles, colors, and patterns.
We’re also glad that Mia was able to assist you quickly and make your exchange experience smooth. We’ll be sure to share your kind words with her — your appreciation will surely motivate her.
Thank you for your continued trust and loyalty. We’re honored to have you as a customer for life and look forward to bringing you more exceptional styles in the future!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
W
Wesley L. Walker · 1 review · Experienced 2026-06-16 ·
★★★★★
Great company
I had a small issue with my first order but I emailed French Crown and their support team was quick to rectify the situation with pristine customer service. Nora is a great representative for the company and brand. She was a delight to work with. French Crown as a whole gave me a wonderful shopping experience and I will be making another purchase soon.
Reply from French Crown2026-06-24
Dear Wesley L. Walker,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that your first experience with French Crown was positive and that our support team was able to quickly resolve your concern with care and attention.
We’ll be sure to share your kind words with Nora — it’s wonderful to know that her professionalism and support made your experience even better. Your appreciation means a lot to her and the entire team.
Thank you for trusting French Crown, and we’re excited to welcome you back for your next purchase. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
T
Thomas Andrew Weaver · 2 reviews · Experienced 2026-06-18 ·
★★★★★
Super helpful with exchanges
Super helpful with exchanges. Love the style.
Reply from French Crown2026-06-24
Dear Thomas Andrew Weaver,
Thank you so much for your kind feedback!
We’re delighted to hear that our team was helpful with your exchange process and that you love the style of our products. Making exchanges smooth and providing a great customer experience is always our priority.
Your support means a lot to us, and we look forward to serving you again with more stylish collections!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Great job, plus I appreciate the swiftness of the exchange process. Definietly Appreciate Mia's effort to also speed that process up with details
Reply from French Crown2026-06-24
Dear Udendu Abasili,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you appreciated the smooth and quick exchange process. Providing efficient support and making things easier for our customers is always our priority.
We’ll be sure to share your kind words with Mia — we’re glad her efforts and attention to detail helped speed up the process and create a positive experience for you.
Thank you for choosing French Crown. We truly appreciate your support and look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Recently I order and company made with wrong measurements.For exchange company even made worst measurement so don t even place any order .
Very poor customer service
Kishan as customer
Reply from French Crown2026-06-24
Dear Kishan Patel,
We’re truly sorry to hear about your experience and regret that the measurements of your order did not meet your expectations.
We understand how disappointing it can be when a customized product does not fit as expected, especially after going through an exchange process. We also apologize for the inconvenience you faced with our customer service experience.
Your feedback regarding measurements, exchange handling, and support has been taken seriously and shared with the relevant teams for review and improvement.
We would appreciate the opportunity to look into your order details and assist you further. Kindly email us at [email protected] with your order details and subject line:
“Trustpilot Escalation – Measurement & Exchange Concern”
Our senior support team will personally review your case and assist you on priority.
Thank you for sharing your feedback. We value your concerns and will work towards improving our service.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
R
Ravi Shankar · 4 reviews · Experienced 2026-06-19 ·
★★★★★
A Proud and Extremely Happy French Crown Customer
I have been a regular customer of French Crown for the past 4 years, and my experience has always been excellent. The quality of the products, attention to detail, and customer service have consistently exceeded my expectations.
I would especially like to appreciate Mia Lewis, Customer Relationship Manager, for her exceptional support. She was extremely helpful in resolving an issue with my order and, as a courtesy, went above and beyond to arrange a new order. Her professionalism, care, and commitment to customer satisfaction truly reflect the values of the company.
I am extremely happy with the quality, fit, and materials used in French Crown’s shirts, jackets, and other outfits. Their designs are unique, stylish, and made with great craftsmanship.
I highly recommend French Crown to anyone looking for outstanding designs, premium quality, and exceptional customer service. They have earned my trust and continued loyalty as a customer.
Thank you, French Crown, and especially Mia Lewis, for making every experience a great one!
Reply from French Crown2026-06-24
Dear Ravi Shankar,
Thank you so much for your heartfelt feedback and for being a loyal French Crown customer for the past 4 years!
We’re truly grateful for your continued trust and support. It’s wonderful to hear that you have consistently enjoyed our product quality, attention to detail, unique designs, and craftsmanship across our shirts, jackets, and other outfits.
We’re especially happy to know that Mia Lewis was able to assist you and make your experience a positive one. We’ll be sure to share your kind words with her — your appreciation for her professionalism, care, and dedication will mean a lot to her and the entire team.
Your recommendation and loyalty inspire us to continue delivering exceptional products and customer experiences. Thank you for being a valued part of the French Crown family.
We look forward to serving you for many more years!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
M
Mr Nicholas Blamey · 19 reviews · Experienced 2026-06-17 ·
★★★★★
Mia was awesome
Great customer service , Mia was brilliant when I needed to swap sizes. Good shirts as well!
Reply from French Crown2026-06-24
Dear Mr Nicholas Blamey,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a great experience with our customer service and that Mia was able to assist you smoothly with your size exchange.
We’ll be sure to share your kind words with Mia — she’ll be happy to know that her support made a positive impact.
It’s also great to hear that you loved our shirts. Thank you for choosing French Crown, and we look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
B
Bob Mongia · 3 reviews · Experienced 2026-06-16 ·
★★★★★
Buyer Beware
I originally had a good experience but it went downhill quite quickly . They agreed to send me a pair of replacement pants as the pants sent with the suit didn’t fit. The problem is they sent me a replacement pant of a different colour . Then after complaining , they sent me another complete suit - BUT it was also of another colour . I sent them many pictures to show the differences. I now have one jacket, one pants in two different colours and one suit in another colour that I didn’t order . There seems to be some quality control issues with their fulfillment department. Despite numerous emails , they are now refusing to send me the correct pair of pants to complete the original suit I ordered- that is poor customer service . Mistakes happen, but how you do with them is what defines your company. French Crown is not dealing with issue in good faith- buyer beware .
Reply from French Crown2026-06-24
Dear Bob Mongia,
We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused during the replacement process.
We understand your disappointment regarding receiving incorrect colors and the inconvenience of having to follow up multiple times. While mistakes can happen, we agree that resolving them properly and ensuring our customers receive the correct product is extremely important.
Your feedback regarding order fulfillment, quality checks, and communication has been taken seriously and shared with the relevant teams for review and improvement.
We would appreciate the opportunity to investigate your case further and help resolve this matter. Kindly email us at [email protected] with your order details and subject line:
“Trustpilot Escalation – Replacement & Color Mismatch Concern”
Our senior support team will personally review the complete order history and assist you on priority.
Thank you for bringing this to our attention. We value your feedback and the opportunity to improve your experience with French Crown.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Quality and colour combinations of febric is perfect...It is as Same as in photo...More over...dealing with Mr Naveen in sales or customer service dept.is very very good.He contineously support from taking order to delivery at yr door step.Thank you FC.Thank you Mr.Naveen.
Reply from French Crown2026-06-24
Dear Bhargav Bhatt,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you loved the fabric quality, color combinations, and that the product matched your expectations. Your appreciation means a lot to us.
We’re especially happy to know that Mr. Naveen provided excellent support throughout your journey — from placing the order to delivery. We’ll be sure to share your kind words with him.
Thank you for choosing French Crown and for your valuable support. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
A
Akansiima Ivan · 1 review · Experienced 2026-06-15 ·
★★★★★
I would like to thank French Crown for their excellent commitment to deliver satisfactory clothing and customer care, shout out to Mia for your outstanding custom care!!!
Reply from French Crown2026-06-24
Dear Akansiima Ivan,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you appreciate our commitment to providing quality clothing and excellent customer care. Your satisfaction means a lot to us.
We’ll be sure to share your kind words with Mia — we’re glad her support and care made your experience a memorable one.
Thank you for choosing French Crown and for your continued trust. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Dear Balbir Singh,
Thank you so much for your feedback!
We’re glad to hear that your order was delivered as per the notification and that you were satisfied with the packaging.
Your support means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.in
P
Paul Greaves · 1 review · Experienced 2026-05-14 ·
★★★★★
Amelia was extremely helpful
Amelia was extremely helpful. The suits are high quality. It takes longer to receive but the quality is top notch and the prices are amazing.
Reply from French Crown2026-06-24
Dear Paul Greaves,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Amelia was extremely helpful and that you appreciated the quality of our suits. We truly value your patience with the delivery timeline and are happy to know that the craftsmanship, quality, and pricing met your expectations.
We’ll be sure to share your kind words with Amelia — your appreciation will mean a lot to her.
Thank you for choosing French Crown. We look forward to serving you again with more exceptional styles in the future!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
A
Alex · 1 review · Experienced 2026-06-02 ·
★★★★★
Terrible experience
Terrible experience. First, it took weeks for the product to arrive. When it finally arrived, the packaging was poor, and the items very wrinkled. The fit was small, but I could live with that. The quality of the material was very poor (sports coats). The fabric is cheap to the eye and touch. When I tried to return, per the Company's policy, I got the runaround. They refused to provide return information, pushing only exchanges. I filed a dispute with my credit card company and a complaint with the Better Business Bureau.
Reply from French Crown2026-06-24
Dear Alex,
We’re truly sorry to hear about your experience and regret that your order did not meet your expectations.
We understand your concerns regarding the delivery time, packaging condition, product quality, fit, and the return experience. We apologize for the frustration this situation caused and appreciate you sharing your detailed feedback.
Your comments regarding the sports coat quality, packaging, and return process have been taken seriously and shared with the relevant teams for review and improvement. We always aim to provide a smooth and satisfactory experience for our customers.
We would appreciate the opportunity to review your order details and understand the situation better. Kindly email us at [email protected] with your order details and subject line:
“Trustpilot Escalation – Order Experience Concern”
Our senior support team will personally review your case and assist you further.
Thank you for bringing this to our attention. Your feedback helps us improve our products and services.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
I have bought many shirts from French Crown and the quality is always fantastic. In my last order, one of the items shipped was incorrect. I notified the company and they rectified the situation immediately, beyond my satisfaction! Thank you Mia and the rest of the team for making my exchange so easy!
Reply from French Crown2026-06-24
Dear Gail Colbert,
Thank you so much for your wonderful feedback and for being a loyal French Crown customer!
We’re truly delighted to hear that you’ve enjoyed the quality of our shirts and that your experiences with us have been positive. We’re sorry for the inconvenience caused by the incorrect item, but we’re glad our team was able to resolve it quickly and make your exchange experience smooth.
We’ll be sure to share your kind words with Mia and the team — your appreciation will mean a lot to them.
Thank you for your continued trust and support. We look forward to serving you again with more great styles in the future!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
I like the quality in french crown and good discount and Best services
I like the almost all french crown design
Reply from French Crown2026-06-24
Dear Yannickmongbondo Litanga,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you love the quality, designs, discounts, and service experience with French Crown. Your appreciation for our collections means a lot to us.
We’re grateful for your support and look forward to bringing you more stylish designs and great experiences in the future!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
Not what is announced!!! I made an order and then another one after that called to offer a big discount over already discounted items for an additional order. I should have known better. The linen suits are nothing close to linen. They are extremely heavy, and the composition is definitely synthetic. Instead of the expected lightness that linen offers, the blazers were thick, heavy, and so stiff. In addition, the site says linen but provides no composition, and moreover, the ones I got are nothing close to what ordered in color and texture. In short, a scam. I say that because I tried to follow up on WhatsApp where I made the orders, and they directed me to post sale customer service. Unlike their sales team who followed up very quickly, their post sale customer care never responded to my email, 3 reminders, and complaint on their website. It has been 10 days on my first contact! To be avoided!
Reply from French Crown2026-06-24
Dear Walid Haddad,
We’re truly sorry to hear about your experience and regret that the products did not meet your expectations.
We understand your concerns regarding the fabric, weight, color, texture, and the communication experience after your purchase. We apologize for the frustration caused and appreciate you sharing these details with us.
We take feedback about product descriptions, quality expectations, and customer support responsiveness very seriously. Your comments have been shared with the relevant teams for review and improvement.
We would appreciate the opportunity to look into your order details and assist you further. Kindly email us at [email protected] with your order details and subject line:
“Trustpilot Escalation – Product Quality & Support Concern”
Our senior support team will personally review your case and assist you on priority.
Thank you for bringing this to our attention. We value your feedback and the opportunity to improve our customer experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
A
AL Ford · 1 review · Experienced 2026-06-10 ·
★★★★★
Hello ALL interested Customers
Hello ALL interested Customers and Buyers ... My communication with the French Crown Team has been outstanding. Delivery was on time and communication regarding an exchange was beyond expectation. I have become a loyal customer based on the quality of products/Clothing and the superior customer service. I look forward to my next buying experience with the French Crown Team!
Reply from French Crown2026-06-24
Dear AL Ford,
Thank you so much for your wonderful feedback and for sharing your experience!
We’re truly delighted to hear that you were happy with our delivery, communication, exchange process, and overall customer service. It means a lot to know that the quality of our products and support has earned your trust and loyalty.
We sincerely appreciate your kind words and are grateful to have you as a valued French Crown customer. We look forward to serving you again and making your future shopping experiences just as memorable!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
A
Ahmed Adamu · 1 review · Experienced 2026-06-10 ·
★★★★★
I had an excellent experience with this…
I had an excellent experience with this company. Their customer service was professional, responsive, and very accommodating. Thanks to Nora
Reply from French Crown2026-06-12
Dear Ahmed Adamu,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you had an excellent experience with French Crown and that our customer service team was professional, responsive, and accommodating.
We’ll be sure to share your kind words with Nora — she will be happy to know that her support made a positive impact.
Your appreciation and trust mean a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
K
Kenneth Stewart · 4 reviews · Experienced 2026-06-05 ·
★★★★★
Nora is the representative for French…
Nora is the representative for French that helped with my order. I contacted them and they followed back ensuring the problem was solved. I am more than grateful for their support ,I've been a customer some time now. The styles and materials of the clothes that made by french crown are like no other. Thank you for your generosity and making my experience wasn't a let down. God bless
Reply from French Crown2026-06-12
Dear Kenneth Stewart,
Thank you so much for your heartfelt feedback and continued support!
We’re truly delighted to hear that Nora was able to assist you and ensure that your concern was resolved smoothly. Providing attentive support and making sure our customers feel valued is always our priority.
It means a lot to know that you’ve been a loyal customer and that you appreciate the unique styles, materials, and craftsmanship of French Crown. Your trust and kind words motivate us to continue delivering the best experience possible.
We’ll be sure to share your appreciation with Nora — she will be happy to know that her efforts made your experience a positive one.
Thank you once again for being a valued part of the French Crown family. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
[email protected]
www.frenchcrown.com
