FWD

Hi Fook Neng, Thank you for your 4-star rating. We would like you to know that your support means a lot to us, and we are truly grateful for your trust with FWD's products and services. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD. Keep safe and have a wonderful Monday! :) Sincerely, Customer Engagement Team

Hi Kwan Kit, Thanks so much for leaving us this generous 4-star review on this platform. We are very happy to know that you had a positive experience with us. FWD believe in Simple, Reliable and Direct! We are on a mission to change the way people feel about insurance and so we're glad to know we're on the right track. Thank you once again for trusting us with your insurance needs. Stay safe and have a splendid week! Sincere regards, Customer Engagement Team

Hi Jason, Thank you for trusting FWD with your insurance needs, and for this kind review via Trustpilot. We want you to know that we truly appreciate your feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD. Do feel free to contact us if we could be of any help or should you have any queries and clarifications and we will be more than happy to assist you. Stay safe and have a wonderful Friday! :) Sincerely, Customer Engagement Team

Hi C Ong, We really appreciate your positive rating and feedback. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. Thank you once again and cheers to an awesome day! :) Sincerely, Customer Engagement Team

Hi Dicky, We want to thank you for the kind words you have shared in this review. You are far too kind to spend some of your precious time writing about your experience. We would like you to know that your support means a lot to us, and we are really thankful for your trust with FWD's products and services. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Cheers to a beautiful day! :) Sincere regards, Customer Engagement Team

Hi Shamir Kumar, We're very glad to receive such awesome feedback and 4-star rating from you. We are really thankful for your trust with FWD's products and services. We would like you to know that your support means a lot to us. Thank you once again for trusting us with your insurance needs. Please feel free to contact us for any assistance that you may require, and we'll be happy to help you. Wishing you a safe and pleasant week! :) Sincerely, Customer Engagement Team

Dear Mr. Ooi, We're sorry to learn on your 1 star rating and thank you for sharing your recent experience with us. I understand that one of colleague has reached out earlier on to further clarify on your feedback. The feedback is duly taken and communicated to our team. Voice of customers is important to us for us to work on any gap/s being identified to better provide a servicing experience to our customers. We're grateful for customers who provide us such opportunity to improve. Thank you for choosing FWD and wishing you a pleasant week ahead. Sincerely, Donna Customer Engagement Team

Hi S.Choo, We hope that you are having a lovely afternoon. Thank you so much for taking the time to leave us a 4-star review. We would like you to know that your support means a lot to us, and we are really thankful for your trust with FWD's products and services. Rest assured that we will maintain what's good and continue finding ways to make things better at FWD. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Keep safe and have a beautiful day! :) Sincere regards, Customer Engagement Team

Hi Abdul Ghaffor, We are very happy to receive this 4-star rating and wonderful review! We are very glad to know that you had a positive experience with us. At FWD, we are in a mission to change the way people feel about insurance, and we wanted things to be simple, reliable and direct for our customers. Feel free to contact us for any assistance that you may require and we'll be happy to help you. And, we hope that you could also share your experience with your friends and family too! Thank you once again and have a lovely week! Sincerely, Customer Engagement Team

Hi Kia Song, Thank you so much for taking the time to write such a delightful feedback about your experience. It makes us happy reading reviews like this, as it means we are doing something right and that we are living by the company's values. Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies. We are truly grateful for your support! Have a lovely week ahead! :) Warm regards, Customer Engagement Team

Hi Sereena, Thank you for taking the time to leave us this delightful 4-star review and for sharing your positive purchase experience with us. At FWD, we are in a mission to change the way people feel about insurance and believes that insurance should be simple, direct and reliable - like the way it should be. Feel free to contact us for any assistance that you may require, and we'll be happy to help you. Once again, thank you for choosing FWD. Have an amazing day! :) Sincerely, Customer Engagement Team

Hi Shermin, We are truly ecstatic to receive this wonderful 4-star review that you have left us! :) At FWD, we endeavour to change how people feel about insurance. We are really grateful to have a supportive and loyal customer in you. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice! Rest assured that we will maintain everything that is great and will also continue to find ways to make things even better for our customers. Have a lovely day! ;) Warm regards, Customer Engagement Team

Hi Pay Ngee, We are very happy to know that you had a positive experience with us. FWD believes in Simple, Reliable and Direct! We are on a mission to change the way people feel about insurance and so we're glad to know we're on the right track. Thank you once again for trusting us with your insurance needs. Stay safe and have a splendid week ahead! Sincere regards, Customer Engagement Team