FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
Written by the business, not verified by us.
Is FWD legit?
FWD (www.fwd.com.sg) has a 3.0 out of 5 rating on OK.one, based on 971 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-10-24.
Hi Koon Leong,
What a delight reading your beautiful feedback for us!
You are far too kind to spend some of your precious time writing about your positive online purchase experience. We are really thankful for your trust with FWD's products and services.
Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies.
Have an amazing week! :)
Warm regards,
Customer Engagement Team
Hi Vivien,
Thank you so much for leaving us a 4-star review here on Trustpilot!
It's nice to know you had a smooth purchasing experience, and that you found it easy and simple enough to navigate through our website. FWD believe in Simple, Reliable and Direct!
We truly appreciate your support with FWD. In any case, further assistance is required, we are only a chat, phone call or email away.
Stay safe and we wish you a splendid week ahead!
Warm regards,
Customer Engagement Team
Hi Kay Siong,
What a delight reading your beautiful feedback for us!
You are far too kind to spend some of your precious time writing about your positive online purchase experience. We are really thankful for your trust with FWD's products and services.
Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies.
Have an amazing week! :)
Warm regards,
Customer Engagement Team
More need to be done recalling policy details for payment
Reply from FWD2023-03-13
Hi Estella Chow,
Thank you for sharing your feedback to us.
Our team has attended to reach our to you last week however, we were unable to reach you.
We'd like to clarify and understand better your experience and we'd appreciate if you can share mode details by email us at [email protected].
We thank you for your patuence and for choosing FWD.
Have a pleasant week ahead.
Warm regards,
Jeferson Maleza Customer Engagement Team
Hi Teck Chin,
We really appreciate your positive rating and feedback.
Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct.
Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies.
Thank you once again and cheers to a beautiful week! :)
Sincerely,
Customer Engagement Team
User Friendly , able to to look for my requirement when purchasing for my home fire insurance for my unit. Give very good discount.
Reply from FWD2023-03-02
Hi Moi Tan,
Thanks so much for leaving us this generous 4-star review on this platform. We are very happy to know that you had a positive experience with us.
FWD believe in Simple, Reliable and Direct! We are on a mission to change the way people feel about insurance and so we're glad to know we're on the right track.
Thank you once again for trusting us with your insurance needs.
Stay safe and have a splendid week!
Sincere regards,
Customer Engagement Team
Hi Mohammad Haziq,
We are truly ecstatic to receive this wonderful 4-star review that you have left us! :)
At FWD, we endeavor to change how people feel about insurance. We are really grateful to have a supportive customer in you.
We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice! :)
Rest assured that we will maintain everything that is great and will also continue to find ways to make things even better for our customers.
Wishing you a beautiful week!
Warm regards,
Customer Engagement Team
It was very easy to take required product with the help of your guiding person.
Reply from FWD2023-03-02
Hi Madhukar,
We're happy to know that we have a supportive customer in you! :)
More so, we're thankful that you took the time to share your purchasing experience with us. Rest assured that we will continue to strive for excellence in everything that we do.
Please know that we are only a chat, phone call or email away if you have any concerns or queries about your policies.
Cheers to an awesome week! :)
Sincerely,
Customer Engagement Team
Same like anyone else who review it . Bought a travel insurance with them and Submitted more than 60 days got no update at all no follow up ..it has been almost two month now and I still haven't got anything. No replies for my email as well. Have to keep calling back to chase them and got the standard ridiculous reply of we got a high volume of blablabla. If you're an insurance company then expect that and its over the 30days still no one acting on the case! No one is working or what? This just tell everyone to BOYCOTT this travel insurance, Guys avoid buying this as its hard to even get your claim! If you can reply on the feedback so fast then appreciate you act on the case ASAP .
Reply from FWD2023-02-24
Hi Ani,
Thank you for sharing your feedback.
We regret to learn on your unpleasant experience you've with our claim team.
We would appreciate if you can drop us an email to both [email protected] and [email protected] with your policy/claims reference details so that our team can further assist you.
We look forward to hearing from your.
Stay safe and wishing you a pleasant week ahead.
Warm regards,
Donna Ang
Customer Engagement Team
Bought a travel insurance with them and I was assured of the claim and reimbursement but it has been more than a month now and I still havent got anything. No replies for my email. Got a call to reassure me that I will be getting my reimbursement in 5 working days and still nothing. Ridiculous. Why do I need to email so many times again and again but no one has ever responded to it?!
Reply from FWD2023-02-23
Hi Farina Izhar,
Thank you for sharing your feedback.
We're sorry on the unpleasant claim experinece you had during your claim assessment.
As we’re experiencing a significantly high volume of claim submissions recently due to the border re-opening and during peak period, the turnaround time for overall claim processing took longer than usual.
Understand that your claim has been settled on 22 February 2023. Once again, we're sorry for the inconvenience and the poor claim experience.
Warm regards,
Donna
Customer Engagement Team
They paid what they commit in the contract without looking for excuses.
Reply from FWD2023-03-08
Hi Maxi,
We want to thank you for the kind words you have shared in this review.
You are far too kind to spend some of your precious time writing about your positive experience with us. We'd like you to know that your support means a lot to us, and we are really thankful for your trust with FWD's products and services.
Please feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Cheers to a beautiful week! :)
Sincere regards,
Customer Engagement Team
It kept giving me error. When I request for call back about a month ago.. no one called. So I just got a reminder letter then I realised I have not purchase the fire insurance. Only then today I directly make call to hotline to get guidance
Reply from FWD2023-02-23
Dear Tan Eng Lian,
Thank you for sharing your feedback.
Understand that our team has assisted you on your pruchased.
We thank you for your patience.
Wishing you a pleasant week ahead.
Warm regards,
Donna
Customer Engagement Team
Tried buying additional home insurance with my phone, every time ! switch app to retrieve information, page in safari will disappear and I have to start all over again. Same thing happened again when I tries to retrieve my sms passcode. Need to fill in everything in one go. Not able to switch in and out of safari. Gave up. Just pay the basic using your website. Please get your tech to look into it.
Reply from FWD2023-02-23
Dear Tan Chai Chong,
Thank you for bringing this to our attention.
Thank you for allowing our team to reach out and clarify the experience.
We have since shared this to our team for their review and reference, to ensure similar instance can be prevented.
We thank you for your patience.
Wishing you a pleasant week ahead.
Warm regards,
Donna
Customer Engagement Team
I was served by Mabel. She is polite and she knows her product well.
The online purchase was easy to navigate and I completed the purchase swiftly.
Reply from FWD2023-02-20
Hi Audrey,
We're grateful and thrilled to have received your generous feedback!
This compliment is truly motivating to the rest of our team as we strive towards service excellence. At FWD, serving our customers is our utmost priority. Thank you very much for trusting us with your insurance needs.
We'd be more than happy to help you again should you need further assistance.
We wish you a fantastic Monday! :)
Sincere regards,
Customer Engagement Team
Unresponsive for claims, not a trusted company.
Claims submitted on 10 Jan and to date, ZERO RESPONSE. Called many times and customer service say they are still reviewing. It has been more than 1 month now. Worst of all, I did not even get an acknowledgement for the second claim i made.
THINK TWICE BEFORE YOU BUY FROM THEM, NOT A GOOD EXPERIENCE AT ALL!
Reply from FWD2023-02-21
Hi Amanda,
Thank you for sharing your feedback.
We regret to learn on your unpleasant experience you've with our claim team.
We would appreciate if you can drop us an email to both [email protected] and [email protected] with your policy/claims reference details so that our team can further assist you.
We look forward to hearing from your.
Stay safe and wishing you a pleasant week ahead.
Warm regards,
Donna Ang
Customer Engagement Team
Hi Boon Leong,
We really appreciate your 4-star rating and positive feedback.
It's satisfying to know that we're able to make insurance as simple as possible and our rates as competitive as it can be. At FWD, we are committed to change the way people feel about insurance and we're happy that you are letting us know we are on the right track.
Feel free to contact us for any assistance that you may require, and we'll be more than happy to help you.
Have a lovely week! :)
Warm regards,
Customer Engagement Team
I bought a travel insurance in Dec 2022. My flight was delayed for 12 hours, I wrote in since 1 Jan, and haven't got a reply since. I've called in multiple times to check and each time the response was someone will get back, but no one got back after 6 weeks. The purchase process was easy, but good luck getting a response when they are supposed to fulfill their payment
Reply from FWD2023-02-21
Hi Zack Tee,
Thank you for sharing your feedback.
We would appreciate if you can drop us an email to both [email protected] and [email protected] with your policy/claims reference details so that our team can further assist you.
We look forward to hearing from your.
Stay safe and wishing you a pleasant week ahead.
Warm regards,
Donna Ang
Customer Engagement Team
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