FWD

from email to payment has been easy

from email to payment has been easy, good reminder from busy people.

Diana LimItaly · 1 review · Experienced 2025-09-18 · Posted 2025-10-05

Poor responses and lack of concern shown to a loyal customer.

I made several phone calls to renew my accident policy. It was lapsed by half a day. The calls were answered and they promised to call me back. I called back after three working days. Still they cannot tell me if I can renew it. It is not right to do this to this to anyone who has been renewing her policy for the past four years. I have decided to change my insurance provider.

Patrick NgSingapore · 2 reviews · Experienced 2025-10-02 · Posted 2025-10-02

Have got the Home and fire insurance…

Have got the Home and fire insurance from them. When claiming from them as there was water leaking from the wall affecting the cabinet, they claim it was not cover. Only water cause by sandstorm and gradual operation leakage is cover. This make me question myself if buying their insurance doesn't serve its purpose and their ads are misleading. How often does Singapore have heavy sandstorm? When come to claim they have many excuses to reject. Having a feeling of being scam.

ease of cancellation benefits for trip and process was fast

hi my family and i were meant to travel to europe but our trip was cancelled as my husband had a surgery. as the air bnb operators in europe charged the full sum and there is no partial refund within 45 days, we would have lost thousands of dollars as a result. the process for claims was very swift, with at most 1 clarification via email. of all the insurance companies, have used ntuc income, aia, great eastern, direct asia in the last 2 decades for travel, my experience with FwD is the best. their process is the fastest, and for medical claims, you receive payment with hours of filing the claim. will urge everyone to use fwd for travel

Ease of renewal of policy

It was easy to make my insurance renewal viabthe FWD portal.

glowcteehotmail.comSingapore · 1 review · Experienced 2025-09-29 · Posted 2025-09-29

This is the first time we bought…

This is the first time we bought insurance from FWD and hope to continue doing so in future if the service is efficient and easy.

Easy and fast renewal process.

Disappointed with missed-out notice, but satisfied with customer service provided.

Disappointing - did not receive the renewal email for this policy although I had received the renewal policy of another property. Your customer service officer Dashne was most helpful in checking out what happened and quickly send me a link to effect my home protection renewal.

Easy to use website

Easy to use website, low prices and frequent promos

Easy to renew

Great experience when renew insurance

Easy & fast to make payment

Easy to use

-Fuss free and easy to navigate. -Price was lower than another insurance company I compared with. -did not jack-up the price when I return to this site to buy it's product. Unlike airlines sites, price tends to go up each check (pressure tactic?).

Mag KohSingapore · 1 review · Experienced 2025-07-07 · Posted 2025-07-09

Very Bad Customer Support Staff

I have called the customer service hotline on 7/7/25 around 2:20pm to check on why i could not make payment for an upgraded maid insurance using both mobile and laptop. A customer service staff asked me many questions and check confirm that there is a problem to buy enhance plan from the renewal link. Instead of helping me to solve the issues to make purchase, she asked me to go through the hardship again and screen shot the problem to email to another dept. I was so angry and ask her to escalate and advise me next course of action and not making me go through the pain again to screen shot and email to another dept. Instead of explaining to me more, she started to keep quiet and let me in silence and do not want to talk to me !!!!! She keep me in silence for about 10min and force me to hang the phone to close this case. Is this the correct behavior to close my call?

perlynn tanSingapore · 1 review · Experienced 2025-07-07 · Posted 2025-07-07

Is very laggin !

Purchasing series 7 it hang when after i approve my bank and have to back to afWS site. Now purchasing travel insurance, it hang also upon keying in OTP . Both need to do upteem times !! Please upgrade / maintain well for user to easy use. Is quite frastrating especially u rushing.

Ease of renewal.

Renewal is easy and fast

Renewal is easy and fast. You have my personal details ,and payment was without any hitch.

Queries answered

S.Suren replied to my queries immediately. He was good in handling the matter. Thank u FWD.

Inconsistency in premium quote for PA…

Inconsistency in premium quote for PA policy renewal. Have spoken to contact centre representative but answer is not convincing.

Fwd is very accommodative and willing…

Fwd is very accommodative and willing to help me when I made an error on my contract.

Overall service experience

The customer service, Chris was very helpful over the phone. And Miss Thulasi from the surveyor company was professional and efficient in handling my claims. Overall experience was great!