FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
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Is FWD legit?
FWD (www.fwd.com.sg) has a 3.0 out of 5 rating on OK.one, based on 971 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-10-24.
this is wil be my last time buying or promoting your travels policies.
i had a bad experience with your staff, Gia.
only claiming what i need to but was declined.
a death in the family disrupted my travels
plan.
All
flights were full, and i have to use to my miles and cash to book
for a return trip
due to my mum's
funeral.
All, please use other travels policies
if you dont want to go thru this experience with Gia.
The whole
process is taking up my time
really, next time just go straight to the point.
i bought a travel insurance but did not receive my policy after successful bank deduction for more than 2 weeks. called 5 times, send email to follow up but no reply. this is bad. please do not buy FWD insurance as the help desk is useless.
Bought this travel insurance for my Europe trip. Unfortunately, my luggage was badly damaged after my return trip from Europe. Tried to lodge an insurance claim for the damage luggage was swiftly ignored, deeming it minor. Tried to reason it with the claim department on the impact and was immediately ignored by them. FWD was always my GO TO for any travel insurance if I’m going for trips. But now, this is a company I would never want to associate with.
Hello I would like to ask to anyone had already experienced their life insurance with investment 5yrs my question if you can rely them after 5yrs if nothing will happen to you if you can get money back like called investment and how much?
That agent calculated my monthly is about 100$ then I only paid 5yrs then after that I can benifits till 100yrs then I get back the investment is that true?
I bought a travel insurance plan and gratefully i did!
I bought a travel insurance plan that covers before and during trip. 1 week before my travel date, i was hit by a car and i have knee fracture and was unable to travel. I put in my claims online and very soon, the officer Mike Neo got in touch with me. Within a 1 week after i submitted all my documents, they have approved it and refunded the accommodation amount to me. Without any hassle, and no back and forth. It was a breeze to submit claims and I am pleasantly surprise at their efficiency. Will only buy FWD trave insurance moving forward
I have been a client of FWD for several years now, both in home insurance as well as travel insurance. Not only do they handle claims efficiently and professionally, they provide all the necessary support for their clients. Claims are easily submitted through their app, and they respond to clients very quickly.
We often purchase our travel insurance with FWD but we've never made any claims on all previous occasions until our recent trip to Europe. We were caught in flight cancellations & delays as a result of airport closure in Dublin due to security threat as well as cyber attack in parts of Europe. Upon our return, we submitted all relevant documents to FWD claiming for hotel stay & delayed arrival of baggage. Within days, our claims were approved and the money was deposited the following day. It was easy dealing with the company and they were efficient in processing our claims. We were happy with the service. Will purchase from them again.
i need to wait till my birthdate to enjoy the discount. the mailer stated that i could enjoy it during my birthday month, that's so confusing
Reply from FWD2025-10-31
Dear SK Chiu,
Thank you for taking the time to share your feedback with us.
We’re truly sorry for any confusion this may have caused. Your experience matters to us, and we appreciate your effort in bringing this to our attention.
Please be assured that your feedback has been shared with the relevant team, and it will help guide improvements as we continue working towards delivering a better and more seamless experience for you and all our customers.
Stay safe and wishing you a pleasant weekend ahead.
Sincerely,
Jeferson
Customer Engagement Team
Purchased a FDW policy during their campaign period last year. Promotion promised a $50 Capland Voucher after 120 days (of no policy cancellation). Its been more than a year and several emails going back and forth on the status, but FWD has only responded with holding replies.
Reply from FWD2025-10-31
Dear Missus Teo,
Thank you for raising this to our attention and we're sorry to learn on this experience.
As we are unable to ascertain your name and policy number here, we'd appreciate if you can drop us an email at [email protected]. Kindly indicate in the subject "Trustpilot" and your Policy number. You may attention it to my name.
We will closely follow the matter with our team to clearly address and ensure the voucher is dispatched.
We look forward to hearing from you.
Sincerely,
Jeferson
Customer Engagement Team
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