House fire insurance
No review yet. First time buying this fire insurance. Thank you.
About FWD
Data updated- Website
- www.fwd.com.sg
- Category
- Money & Insurance
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 79% (305/386)
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About this business
FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
Written by the business, not verified by us.Is FWD legit?
FWD (www.fwd.com.sg) has a 3.0 out of 5 rating on OK.one, based on 971 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 79% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Payment Button Doesn't Work for 1YR Plan but works for 2YR Plan.
Was trying to renew my home insurance policy (1 year plan) and the payment button doesn't work. Contacted FWD twice to solve the issue to no avail. Both agents said that the button is working on their end. Eventually I tried selected the 2 year plan and the payment button worked. Not sure if this was engineered on purpose to force customers to renew 2 years at one go? If this is not true, please work with your IT team to improve your webpage routing.
Don't know why
Don't know why, every time I tried to renew my home insurance, i always encountered issue with the payment. Let this be the last time I am encountering this issue. If the next renewal, the same issue still occurs, i will not hesitate to void my renewal and switch to other insurance with a better system.
Poor system interface
You need to provide a transaction reference number after payment is made, which you didn't. Reference number is crucial on case further follow up needed. The SMS acknowledgement is not adequate. You need to provide a weblink for people preferring to use desktop computer to make the payment as not everyone prefer using mobile phone for such transactions. The last step prior to payment is not clear. There should be better explanation that user should review the document so that the mext payment step can proceed. Thank you.
Card payment process hang for a long…
Card payment process hang for a long time. When I then press the ‘back’ key, the screen shown purchase successful, but no other message was given…it’s strange?!
the credit card transaction for the…
the credit card transaction for the first time took forever and didnt go through. but i still see the charge on my credit card. the second time the transaction went through but i have been charged twice now.
Some things were nt clear
Some things were nt clear, I wasn't able to compare 6ME with usually market rate and understand how much I am saving.
very ez
very ez. to understand
I got twice this year and last year…
I got twice this year and last year about the notice that FWD after reconsideration will not renew my home insurance plan. Maybe you can improve the system and not give your customers such scare notifications.
Take to long to process
Online platform is very buggy to…
Online platform is very buggy to complete the transaction. Even after calling the call centre, they do not have a solution but to tell me wait a few days for the IT team to resolve the issue.
Neede hospital coverage benifit for…
Neede hospital coverage benifit for outpatient
Reply from FWD2021-12-15
Hi Nikhil, Thank you for chossing FWD as your preferred insurer. We understand that one of our colleagues Ridzwan has reached out to you earlier on to address your concerns. Feel free to contact us if you requires any further assistance. Wishing you a pleasant week ahead! Warm regards, Donna Ang Customer Engagement Team
Unsatisfied customer
Somehow payment method was not successful when first attempted before the 12/12 offer expired. When next renewed, policy premium is already more costly. Not convinced as felt there must be some glitch.
Reply from FWD2021-12-14
Dear Mike, We're sorry to learn that you did not have a smooth journey online. We thank you for your feedback and for giving us the opportunity to address and clarify. We understand that one of our colleagues Bobby has reached out to you earlier on to address your concerns. We'd also like to take this opportunity to thank you for your continued support with FWD, as your insurer of choice. Wishing you a pleasant week ahead! Warm regards, Donna Ang Customer Engagement Team
The website went down for more than 30…
The website went down for more than 30 minutes. I continue to buy FWD be' I purchased last year. I hope I wont face the same issue next year.
Reply from FWD2021-12-13
Dear David, We're sorry to learn that you did not have a smooth journey online. At FWD, we value our customers voice to help us site and work on the areas of improvement. As such, I've escalated to the relevant Team for their review and improvement. Thank you for not giving up on us and choosing us as your preferred insurance. Stay safe and wishing you an awesome week ahead! Warm regards, Donna Ang Customer Engagement Team
Website not very stable
The website is user friendly and simple to navigate. However it is not very stable at the time when I tried to purchase the car insurance on Sunday 12 Dec 2021. It keeps showing errors and I have to tried multiple times before able to successfully complete the whole process.
Reply from FWD2021-12-13
Hi Bernard, Thank you for bringing this to our attention. We'd like to apologise that you did not have a seamless experience during the payment process. We trust that you have received the welcome email to download the policy. If you need any assistance do connect with us and we'd be glad to help. Once again our sincere apologies for the less than desirable experience and we thank you for your patience and for choosing FWD. Stay safe and well always and wishing you a pleasant week. Warm regards, Donna Ang Customer Engagement Team
Page is quite unresponsive and have to…
Page is quite unresponsive and have to refresh multiple times for the site to work. Would be better if it's seamless and more responsive.
Reply from FWD2021-12-13
Hi Jan, We sincerely apologise if your experience wasn't a seamless one. We acknowledge on the issue during the said period and our IT team has since rectified it. Thank you for bringing this to our attention and for not giving up with your purchase. We thank you for choosing FWD and wishing you a pleasant week ahead. Sincerely, Donna Ang Customer Engagement Team
Took 5 tries because of website issues.
Reply from FWD2021-12-13
Hi Mr Tan, We sincerely apologise if your experience wasn't a seamless one. Thank you for bringing this to our attention and for not giving up with your purchase. We thank you for choosing FWD and wishing you a pleasant week ahead. Sincerely, Donna Ang Customer Engagement Team
To much selling of products
To much selling of products, confusing
Payment Processing took long time and I…
Payment Processing took long time and I am still unsure has it successfully paid?
Reply from FWD2021-11-30
Dear Yuen Lin, Thank you for sharing your experience with us. We apologise that you did not have a seamless experience during the check out process. The policy has been issued successfully and we understand that our colleague has assisted to forward the welcome email as well to you. I've also shared your feedback to our team to look further and ensure similar encounter can be prevented. Thank you once again for your patience and for choosing FWD. Sincerely, Jeferson Maleza Customer Engagement Team
Can it be cheaper?
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