Gorchic

Hi sharon, We're sorry to hear that you were disappointed with your experience. Regarding the QC video, our records show that after reviewing the QC materials, your concern was based on your impression of the item from the video rather than a confirmed product defect. Because lighting, camera angles, and video quality can sometimes affect how an item appears, we suggested that you first receive the bag and evaluate it in person before making a final judgment. We also apologize if our communication did not meet your expectations. Every inquiry is reviewed by a real member of our support team and will reply to you in 24 hours and we're sorry if our response times felt delayed. All of our products undergo multiple quality control inspections before shipment, and the QC process is designed to give customers visibility into the actual item before delivery. We appreciate your feedback and will continue working to improve both our communication and customer experience. Kind regards, Gorchic Team

Hi Donna, We're very sorry for the frustration this has caused. We would like to reassure you that your replacement order has already been arranged and is scheduled to ship within 3–5 business days. Before shipment, you will also receive our QC photos and videos for confirmation. We have not blocked your emails. Our support team has been in contact with you, so we kindly ask that you check both your Inbox and Spam/Junk folder, as our messages may occasionally be filtered there. Please don't worry—we always honor the after-sales solutions we promise. We will continue following up on your replacement until it has been successfully shipped. If you need immediate assistance, you're also welcome to contact our WhatsApp customer support, where our team will be happy to assist you in real time. Thank you for your patience, and we appreciate the opportunity to make this right. Kind regards, Gorchic Team

Hi Dakota, We take payment security extremely seriously. Based on our records, we have not encountered a similar issue involving unauthorized card activity linked to our checkout process. However, we take every report like this very seriously and would like to investigate it thoroughly. Our support team has already contacted you by email (from [email protected]). If possible, please provide a screenshot or any information from your bank regarding the unauthorized transaction. We will work directly with our payment provider and banking partners to investigate the matter as quickly as possible. The security of our customers is our highest priority, and we appreciate your cooperation in helping us look into this. Kind regards, Gorchic Team

Hi Alena, We're very sorry to hear that your experience did not meet your expectations. We'd like to clarify that every customer inquiry is handled personally by a member of our support team —we do not rely on automated replies for after-sales service. We typically respond to all emails within 24 hours. If you haven't received a reply, it's possible that our email was filtered into your spam or junk folder. We kindly recommend checking there, as we've found this can occasionally happen. Regarding your concerns about the bag's quality, we take feedback like this very seriously. All of our products undergo multiple quality control inspections before shipment, and we'd be happy to review the photos of your item and provide an appropriate solution if a quality issue is confirmed. We have follow your case from email [[email protected]], please check spam box or inbox, and we'll prioritize your case. Kind regards, Gorchic Team

Hi Edita, We’re very sorry to hear about your experience and for the disappointment with your order. We understand your concerns regarding product quality and the delay in response from our support team. This is not the experience we want for any customer, and we sincerely apologize for the frustration caused. We also want to clarify that we do not ignore customer messages. However, in some cases, response times may be delayed due to high inquiry volume. We are continuously working to improve this. But we do reply in 24 hours, and your exclusive service have follow up your case via whatsapp. Please check the latest info. Regarding product quality, if there is any confirmed issue with stitching, material, or defects, we are always willing to review the case and provide an appropriate solution based on our after-sales policy. We kindly ask you to share your order number and the email used at checkout so we can locate your order and prioritize your case immediately. Thank you for your feedback.

Hi there, Thank you for your feedback, and we're glad to hear that you were happy with the purse itself. We're very sorry for the frustration regarding the gift box and the refund process. We understand how disappointing it is when an item you paid for is not included and the resolution takes longer than expected. We apologize for any confusion regarding the box pricing and the refund options that were discussed. We have refunded the shipping fee for u, please check with your bank. If the refund has not yet been received, please contact us again at *[[email protected]] with your order details. We will review the status immediately and ensure the matter is resolved as quickly as possible. Your feedback regarding our customer service is valuable, and we are actively working to improve our response times and after-sales experience. Thank you for bringing this to our attention. Kind regards, Gorchic Team