Gorchic (www.gorchic.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 89% of negative reviews. Last updated 2026-08-11.
What people say
P
Patrina · 8 reviews · Experienced 2026-06-24 ·
★★★★★
DON'T BUY ANYTHING
DON'T BUY ANYTHING
I bought a LV handbag, a LV waistbag, two pairs of slides.
Surprisingly 3 out of 4 came relatively good time but the Gucci slides never arrived. For the past 2+ weeks I have emailed and WhatsApp with absolutely no response at all. Clearly it's been lost as the last tracking updates was 8/7/26 nothing since.
How bad is that when they claim they are customer service focused, what bullshit.
I've had absolutely no response from them to resolve this issue and won't be buying again.
Reply from Gorchic2026-07-23
Hi Patrina,
We’re truly sorry that your slides were lost in transit and that our follow-up was delayed. We completely understand how frustrating it was to receive the rest of your order but have no clear update on the missing item.
We have now arranged a free replacement shipment on July 21. You will receive a new QC video and updated tracking information by email once the replacement is processed.
Please keep an eye on your inbox and spam or junk folder for our latest message. We sincerely apologize for the delayed communication and the disappointing experience this caused.
Kind regards,
Gorchic Team
The quality of the item I purchased was amazing! The order process was so easy and the communication has been seamless. They send you a photo and video of your item before they ship it. I was pleasantly surprised!
V
Valerielynn · 1 review · Experienced 2026-07-22 ·
★★★★★
Order Exhange
I had placed an order and after doing so I found another handbag I wanted instead. I immediately contacted Gorchic and they were very accommodating and said they would exchange the handbags for me since my order hasn’t shipped yet. They made this process super easy and I’m so excited for my order!!!
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Bella · 1 review · Experienced 2026-07-20 ·
★★★★★
Bad quality items, cannot return
Bad quality items. Got a few defective ones, cannot use them. They are dragging this for several weeks and only offered me 10 dollar coupon. Do not believe reviews here, as the items are mostly cheaply made, not similar proportion to the original, bad hardware, materials and sewing defects, and you cannot return them, despite their claims that you can.
Reply from Gorchic2026-07-22
Hi Bella,
We’re sorry to hear about the concerns described in your review.
At present, we’re unable to locate an order using the name shown here, so we have not yet been able to verify the products or the previous communication you mentioned.
We would also like to clarify that a **$10 coupon is no longer used as our resolution for confirmed product defects**. If an item is verified to have a genuine quality or manufacturing issue, we will review the case under our after-sales policy and can arrange a **one-time free replacement** where applicable.
Please contact **[[email protected]](mailto:[email protected])** with your order number, the recipient name, and clear photos or videos showing each defective item, the package label, and the specific hardware, material, or stitching concern. Once verified, our team will provide an appropriate solution.
We take genuine quality concerns seriously and remain willing to investigate and resolve this properly.
Kind regards,
Gorchic Team
L
Louis Cabrelli · 1 review · Experienced 2026-07-19 ·
★★★★★
Very fast delivery service
Very fast delivery service, beautiful high quality products and packaging, very fast communication. I seriously recommend! 10 out of 10 🥰
Not a scam! The website is real & the bags are gorgeous!!
I love Gorchic! My husband says I’m addicted. The pocketbooks are all great quality bags, the shoes are true to size, the Jewelery is so nice, the phone case fits perfectly. The customer service team is great and responsive. You’re given tracking on your purchases and quality assurance videos before they are sent out. 10/10!
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Risa Mays · 1 review · Experienced 2026-07-16 ·
★★★★★
SAVE YOURSELF THE HEADACHE & LOSS OF SLEEP - STAY FAR AWAY!!
After seeing a lot of reviews in my TikTok FYP, I decided to take a look at their website. I put a bag (Gucci Brera)in my cart and wanted to see what the total was going to be with the 10% off coupon applied with shipping and the shipping protection. I hit next, expecting a total and to then have to take another step to purchase, but the purchase had been put thru-totaling $141.08 USD all in. I was wary of the company due to mixed reviews about the bag quality, so I emailed and messaged via WhatsApp saying I didn’t realize the purchase was put thru and I would like to cancel.
I was told there would be a 10% cancellation fee (even though I messaged as soon as it went thru-so the order hadn’t even started to process) so at that point I said I’ll go with it and let the order stay as is.
Here’s where things start to spiral -there is a charge on my credit card for $157.99 from a merchant named PSG*ADAMHOMECLUB. I immediately think that I was scammed or my credit card was compromised since $157.99 was not an amount I authorized and I had no idea what PSG*ADAMHOMECLUB was. There was no mention on the Gorchic website when I was made the purchase about being charged by a different company.
I reached out to out to Gorchic on all 3 of the WhatsApp #s posted on their site as well as their customer service email to ask if the charge was from them. Over 24 hours passed and I get no response to ANY of the communications I sent…further convincing me something isn’t right.
I called my bank and asked about the charge-they said that $157.99 was the amount put thru by the merchant and that there were no additional foreign transaction fees added (I have a travel rewards card which has NO foreign transaction fees) and that there is nothing related to a merchant named Gorchic on the charge. Now I am definitely thinking their site compromised my card.
I reached out to them thru a TikTok message and FINALLY get a response-and a runaround. They tell me since I cancelled the order they input a new order and the total for that was $154.98. (I was never told about the total changing and I never authorized a charge of $154.98 and never officially cancelled the original order since I was told it would incur the 10% fee and told them I’d go with the purchase.
I asked at least 10 times if the charge was put thru using a different merchant name and they would never give me an answer. So between that and being charged $157.99 I am really getting concerned my card was compromised at this point. I questioned the $157.99 amount and they said it’s a foreign transaction fee charged by my bank-I told them I had already been in contact with the bank and confirmed there were no fees added by them. Then they said it had to do with the exchange rate-that makes NO SENSE-since the transaction was made in USD $, and there is NO mention of exchange rates at any point when you are going thru the purchase process.
At this point I said I want a refund of the entire amount, which was kind of confirmed by them in the TikTok correspondence but I don't trust them at all at this point, so I opened a transaction dispute with my bank.
TLDR
Bottom line -after this experience, which took a lot of time and energy on my part, on top of being concerned about the credit card fraud, I am convinced that the only people giving this company good reviews for their customer service and/or products are the influencers who are receiving hauls of free bags and/or being paid to do so!
It was a truly frustrating experience dealing with their customer service between the lack of timely responses coupled with their blatant avoidance of answering what alias merchant name they may have used for the transaction. I spent days worrying about my credit card being compromised.
I will update to let everyone know when and if they do credit me the full amount that was charged - without my bank having to continue the investigation.
Save yourself the headache and sleep loss!!
Reply from Gorchic2026-07-20
Hi Rise,
We have received your refund request.
We’re sincerely sorry for the confusion, concern, and frustration this experience caused.
We would first like to clarify that the billing descriptor shown on a customer’s card statement may differ from the Gorchic website name. This is because international payments are processed through a third-party acquiring bank, and the descriptor displayed is issued by that payment institution. This information is disclosed before payment. After a successful transaction, customers receive both the bank’s payment notification and a separate Gorchic order confirmation.
Regarding the difference between the checkout total and the amount shown on your statement, the additional amount was related to cross-border payment processing between financial institutions and was not retained by Gorchic. We understand that this was concerning, especially because the billing name was unfamiliar. During our communication, we offered to cover and refund the additional charge ourselves so that you would not have to bear the cost.
We also sincerely apologize that our WhatsApp team did not respond promptly. However, our TikTok customer service team did communicate with you and provided refund options. The initial 10% deduction discussed was related to the processing cost for reversing an international transaction, rather than a cancellation fee kept as profit by us. Because you were understandably concerned about this charge, we also offered a full refund without deducting any processing fee.
Our dedicated customer service specialist, Jenny, has remained in contact with you and has confirmed the final solution of a full refund with no fee deducted, with the related processing cost covered by us.
We’re truly sorry that our earlier communication was not clear or timely enough and that this resulted in such an unpleasant and worrying shopping experience.
Kind regards,
Gorchic Team
I ordered a bag on June 20, 2026. I received the bag on July 21st. Communication was slow, but I did eventually receive feedback from a Gorchic representative. After a holdup in customs on June 29th, Gorchic shipped me a replacement bag at their cost. The bag is great quality, no smell and very good dupe.
Reply from Gorchic2026-07-20
Hi Amanda,
We’re truly sorry for the delay, confusion, and frustration this experience has caused. We have sent all the tracking via email and text. Please check your junk folder.
Due to updated U.S. customs procedures and increased inspections around June 30, a large number of international shipments experienced clearance delays. Your original package arrived in Los Angeles and was selected for customs inspection, which is why the tracking remained unchanged for an extended period.
We previously explained the customs delay, and your order has remained fully covered under our shipping protection policy. To ensure that you receive your bag, we arranged a one-time replacement shipment on July 16th. The new QC video and tracking information you received relate to this replacement package, not false tracking information. Since the original parcel may still be released by customs, there is a possibility that you could eventually receive both packages.
Please rest assured that we will continue monitoring both shipments until delivery. If your order has still not been received after 29 days, we will also arrange a refund of the shipping fee.
You can log in to your order account at any time to view the latest tracking updates. We sincerely apologize that our communication did not feel timely or personal enough, but your order is protected, and we will make sure you receive your package.
Kind regards,
Gorchic Team
k
kathe · 4 reviews · Experienced 2026-07-17 ·
★★★★★
Legit company
They are good. They will send you video of the actual bag you ordered and even show you your address label. I would, though, only order their “Top Quality” bags. They are about $100-$200 more than the standard version but it’s worth it. The “standard” version is meh but if you own some authentic, like I do, you can tell. I’m on bag number 6 that I’ve ordered from them and returning only one because I messed up and ordered standard not Top Quality by mistake and I don’t like the standard one.
B
Brittney · 4 reviews · Experienced 2026-07-18 ·
★★★★★
I was pleasantly surprised with how…
I was pleasantly surprised with how nice this purse is! I seen it all over TikTok and was a little nervous if it was going to be a scam or not. And it is NOT! The purse is beautiful! 😍 I ordered it and it only took about two weeks to receive it, and the tracking gave me detailed info of where it was at along the way. Once it arrived I was Shocked on how pretty she looked, and was ready to show everyone! You really can’t tell it apart from the “original” but going through the packaging I noticed a chain was missing. So I emailed them about it, they got back to me with 24 hours (a real person) and are sending out the chain. They are the real deal. If you are thinking about getting a purse from them but are hesitant… Do it! They are the real deal , and the quality is amazing, along with great customer service!
C
C Pace · 2 reviews · Experienced 2026-07-15 ·
★★★★★
I ordered 2 wallets
I ordered 2 wallets. I have received them and they smell so bad. I have emailed the company and no response and I have called and no one can take the call. The last time I emailed them it took 10 days to get a response and I know I only have 14 days to return or resolve any issues. The customer service is poor. Please think twice due to these are coming from China. I know people have given them good reviews but I think they might be being paid for them. Also, the video they sent me of the product is not the ones that I received it. That was just for show in my case. Very disappointed in the customer service and product
Reply from Gorchic2026-07-20
Hi there,
We’re very sorry that the wallets and your customer service experience did not meet your expectations.
This wallet style has been sold to thousands of customers, and complaints regarding odor have been extremely rare. The material is microfiber leather rather than genuine leather, so a slight temporary material or packaging odor may occasionally be noticeable when the item is first opened after being sealed for international shipping. This usually fades after the wallet is left in a well-ventilated area.
However, we understand that the odor has affected your ability to use the items. Our dedicated customer service specialist has therefore offered you a **one-time free replacement in another style**. Please let us know whether you would accept this solution, and we will continue assisting you directly.
Our records also show that we replied to your email within 24 hours. If you have not seen our response, please check your spam or junk folder, as our messages may occasionally be filtered there.
Regarding your concern that the QC video did not show the items you received, please reply to our email with clear photos of both wallets and the package labels so our team can verify this carefully.
Please don’t worry—we take your experience seriously and remain committed to resolving this properly for you.
Kind regards,
Gorchic Team
D
Dr. Pragati Vasuniya · 1 review · Experienced 2026-07-16 ·
Had a problem with my address and sent them an email. They responded within an hour. Super nice and fast. Cant wait to get my order.
T
Teresa Williams · 16 reviews · Experienced 2026-07-10 ·
★★★★★
I purchaes a bag from Gorchic and I…
I needed to edit this review. Gorchic decided after I had edited my review that they would not refund the 35.00 dollars. They admitted that they didn't send the box that I paid for. They tried to say they could not do the refund because my credit card company had refunded me the full purchase price. This is not true because after they agreed to do the refund I did not file the claim but I will now. I want them to keep the 35.00 because this was my last time dealing with them. It is not worth the hassle. BUYERS BEWARE once they have your money even if its their mistake good luck trying to get it back.
Reply from Gorchic2026-07-20
Hi Teresa,
We’re very sorry that the box was omitted from your shipment and that you did not receive a timely response.
Once we confirmed the warehouse packing error, we arranged a refund for the box fee. However, because a chargeback was subsequently opened with your card issuer, you have now received a full refund for the entire order, while the handbag remains in your possession at no cost.
We sincerely apologize for the inconvenience and frustration this situation caused. Thank you for bringing the packing and communication issues to our attention. We are reviewing this case internally and improving our warehouse verification and shipping processes to help prevent similar omissions in the future.
Kind regards,
Gorchic Team
i
ic · 2 reviews · Experienced 2026-07-16 ·
★★★★★
I had some issue with my bag and they…
I had some issue with my bag and they were so great and understanding about it , 1000/10 great service
p
paulette williams · 7 reviews · Experienced 2026-07-13 ·
★★★★★
Excellent service and great customer…
Excellent service and great customer care 👍🏾
C
Customer · 4 reviews · Experienced 2026-07-14 ·
★★★★★
Love this company !
Love this company ! I’ve bought 6 bags so far with plans to buy more ! Great quality and customer service !
Absolutely thrilled with the custom service and the products available.. highly recommend!!
c
customer · 3 reviews · Experienced 2026-06-13 ·
★★★★★
I had a great experience
I had a great experience! I ordered 3 bags & a wallet. I got my first 2 bags & wallet in the time frame I was given, & they were beautiful & great quality! My 3rd bag was delayed, but after reaching out to customer service they quickly replied & immediately offered a solution. The quality of the bags & the customer service were top notch for me! I'll already referred 2 friends, & will be ordering again soon.
L
Lindy Terry · 4 reviews · Experienced 2026-06-20 ·
★★★★★
Refunds and exchanges
I had a problem with one of my pieces a replacement is on its way. Excellent customer service.
Thank you
Reply from Gorchic2026-07-20
Hi Lindy,
We’re very sorry for the delay and frustration caused while resolving the issue with your item.
We have checked our bank records and confirmed that the refund has already been issued from our side. Since this is a cross-border transaction between different financial institutions, the refund may require additional processing time before appearing in your original payment account. It is normally received within 7–10 business days, depending on your bank.
Please continue to monitor your original payment method during this period. Our customer service team will also remain available to help verify the refund status if it has not appeared after the expected timeframe.
We sincerely apologize that the resolution took longer than it should have and appreciate your patience.
Kind regards,
Gorchic Team
