Gorchic

Hi Don, We’re sorry to hear that the watch did not meet your expectations and that you did not see our response. At present, we’re unable to locate an order using the name shown on this review. Please contact us at [email protected] with your order number or the full recipient name, along with clear photos or a short video showing the issue. If the watch is confirmed to have a quality or manufacturing defect, please don’t worry—we will provide free return or replacement support under our after-sales policy. Please also check your spam or junk folder in case our previous email was filtered there. We take genuine quality concerns seriously and remain ready to resolve this properly. Kind regards, Gorchic Customer Care Team

Hi M Rees, We’re truly sorry for the delay, confusion, and frustration this experience has caused. Your original package was delayed after being selected for customs inspection. To compensate you for the extended wait, we have already arranged a refund of the shipping fee. To ensure that you receive your bag, we also arranged a one-time FREE replacement shipment on August 2. Since the original parcel may still be released and delivered, there is a possibility that you may eventually receive both packages. Our customer service team has sent the latest replacement and tracking information to you by both email and text message. Please check your inbox, spam or junk folder, and recent SMS messages in case the updates were filtered or overlooked. Please rest assured that your order remains covered under our shipping protection, and our team will continue monitoring the replacement package until it is delivered. We sincerely apologize again for the poor experience and delayed communication. Kind regards, Gorchic Team

Hi there, We’re very sorry that your concern was not resolved properly and that you did not receive a timely response after contacting us again. When you initially raised concerns before shipment, our team recommended receiving and inspecting the physical item first because lighting, camera angles, and video quality can sometimes affect how a bag appears in QC materials. However, we understand that after receiving and inspecting the item, it still did not meet your expectations. We also acknowledge that you followed our instructions and contacted us again regarding a refund, so you should have received a clear and timely response. We sincerely apologize that this did not happen. Our customer service team is reviewing your case and will provide a clear update regarding the available after-sales solution. Please also check your spam or junk folder in case our latest email has been filtered there. We’re sorry for the disappointing experience and appreciate the opportunity to address this properly. Kind regards, Gorchic Team

Hi Step L, We take any allegation involving payment security extremely seriously. Since the virtual card payments were declined and no order was successfully completed, we’re currently unable to locate an order or completed transaction associated with this review. We would also like to clarify that our customer service team does not have access to customers’ complete card details. Payment information is handled by third-party payment processors. At this stage, there is not enough verified information to establish that the later attempted transactions originated from our website. We would appreciate the opportunity to investigate this formally with our payment provider and banking partners. Please contact us at **[[email protected]](mailto:[email protected])** and provide: * The approximate date and time of the declined payment attempts * Screenshots of the later unauthorized transaction attempts * The merchant names or billing descriptors shown by your card issuer * Any investigation or case reference provided by your bank For your security, please conceal the full card number, security code, and any other sensitive information. Once we receive these details, we will immediately escalate the case to our payment provider and cooperate with your bank’s investigation. We take this concern seriously and remain committed to reviewing it transparently. Kind regards, Gorchic Team

Hi there, We’re truly sorry that your order arrived in this condition and that our repeated replies made the process feel frustrating. A presentation box is an optional packaging service and must be selected separately when placing the order. However, regardless of whether a box is purchased, the item should still arrive properly protected and in acceptable condition. Regarding the crooked stitching, uneven lettering, and lines in the material, our request for clear photos is not intended to delay or refuse your return. The photos are required so our quality-control team can verify the reported issues, document the condition upon arrival, and confirm the appropriate return, refund, or replacement solution. We understand that you contacted us only three days after receiving the order, so your request is still within the applicable after-sales period. Please reply to our latest email with clear photos of the specific concerns and the package label. Once received, our dedicated support team will prioritize the review and provide you with clear next steps. We sincerely apologize that you received the same general response multiple times instead of a more personalized explanation. Kind regards, Gorchic Team

Hi Lori, We’re sorry that the bag did not meet your expectations and that the communication process felt difficult. We would like to clarify that all of our products undergo multiple quality-control inspections before shipment. Temporary creasing may occur during international transportation, especially with softer bag styles, and it often improves after the bag is opened, shaped, and used for a short period. Our return and refund policy does not cover requests based solely on personal preference or a subjective assessment of the item’s value. If there is a genuine manufacturing or quality issue, we need clear photos showing the crease, stitching, material, package label, and the overall condition of the received item before confirming the appropriate after-sales solution. At present, we have not received detailed photos that allow our quality-control team to verify the concerns described. Since you have stated that you would like a replacement, please send the required photos to our customer service team. Once the issue is verified, we will review a **one-time replacement solution**, and QC materials will be provided for your confirmation before shipment. Regarding the payment amount mentioned in your review, please also send a screenshot of the bank charge with all sensitive card information hidden so our payment team can compare it with the order record and investigate any discrepancy. We remain willing to review this properly and provide a fair solution based on the verified information. Kind regards, Gorchic Team