Gotyu Underwear (www.gotyu-underwear.com) has a 3.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 130 of them were added in the last 12 months. Last updated 2026-08-11.
The products are good and very comfortable. Unfortunately I had to exchange all items from my order and pay to send them back! I did everything according to the measurements but still needed one size bigger. But now I'm quite happy.
Reply from Gotyu Underwear2025-07-01
Thank you so much for your honest review 💛
We’re really happy to hear that you’re now comfortable in the right size and enjoying the products! That said, we totally understand how frustrating it is when sizing doesn’t work out on the first try — even with careful measuring. Since every body is different, it’s not always easy to find the perfect fit right away (but we’re always here to help).
If you ever need support with sizing in the future, feel free to reach out — we’ve got your back!
L
Lisa D. · 1 review · Verified · Experienced 2025-06-07 ·
★★★★★
Unfortunately different models different sizes?
The three panties from this order (all same model) are really tight for a size M. In my previous order (the three different models to try it out) size M worked perfectly for me. It still fits but it doesn’t feel as comfortable as I would have wished for.
Further, the bedding in the front is lower than my vulva - I am constantly afraid that something leaks.
I am a bit disappointed because the quality is in general not what I have hoped for.
Reply from Gotyu Underwear2025-07-01
Thank you so much for your honest feedback – we’re really sorry to hear that this order didn’t meet your expectations. 💜
Even though sizing is standardized, slight differences in fit can still happen between models due to variations in fabric and design. For our model Gaia, we recommend you choosing one size up, as the model runs smaller. We totally understand that comfort and protection should always go hand in hand – especially with period underwear.
If you'd like, we’d be happy to help you find a better-fitting style or recommend an alternative that suits your needs more closely.
Just drop us a quick email – we're always here to support you and want you to feel completely safe and comfortable in our products!
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Return policy is a nightmare, I had to basically beg to be able to return my bras and get a refund bc they didnt fit and werent comfortable for me (as someone with bigger breasts).
Reply from Gotyu Underwear2025-06-30
Thank you so much for taking the time to share your feedback with us – we’re really sorry to hear that the return process felt frustrating for you. 💜
Please know that you absolutely have the right to return your items for a refund within 14 days under the statutory withdrawal policy. In addition to that, we also offer a voluntary 30-day return period where you can easily request a size exchange or store credit through our returns portal.
We understand that not every fit works for every body, especially when it comes to support needs. We're always here to help find a better solution and have already reached out to support you directly. If you have any further questions or need help, feel free to email us anytime – we’re here for you! 😊
C
Christina Schumacher · 3 reviews · Verified · Experienced 2025-05-19 ·
★★★★★
The company is in contact with the…
The company is in contact with the customer in a very nice attitude. Take care of the belongings.
Reply from Gotyu Underwear2025-06-30
Thank you so much for your kind words! ✨
We’re so happy to hear you’re satisfied with our customer support and the products!
Your support means the world to us, and we can't wait to serve you again soon! 😊
A
Anna · 1 review · Verified · Experienced 2025-06-03 ·
★★★★★
super soft and comfy
super soft and comfy, i wear it daily - shirts, dresses..
Reply from Gotyu Underwear2025-06-30
Thank you so much for your 5-star review! ✨
We’re thrilled to hear you’re happy with your purchase!
We truly appreciate your support! 😊
I was skeptical at first but I am a huge fan now. I used pads my whole life because I hate tampons and I can't deal with a cup. But I also hated the trash. It's so comfortable with gotyu and the double wetbag is nice. I absolutely adore the changing system so you don't have to take your bottoms of. 5/5 already orderd more 👍🏼
Reply from Gotyu Underwear2025-06-30
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
C
Christina · 7 reviews · Verified · Experienced 2025-06-01 ·
★★★★★
Love them
Love them, but they could sit a little higher on my waist.
Reply from Gotyu Underwear2025-06-25
Thank you so much for your 4-star review! 😊
We're delighted that you love our products!
If you're looking for a model with a higher cut, we offer a variety of higher waisted panties.
Please reach out to our customer service if you have questions or want some support regarding the perfect fit for you!
Who knows, maybe one of our higher cut models will take you from 4 to 5 stars! 🌟✨
Very handy for traveling, after 10 hours of use it feels too moist. Overall I'm happy with it
Reply from Gotyu Underwear2025-06-23
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
m
mayafractal · 1 review · Experienced 2025-06-23 ·
★★★★★
very good quality
very good quality, thanks!
Reply from Gotyu Underwear2025-06-24
Thank you so much for your feedback! ✨
We're so glad to hear you love the quality!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
S
S. · 1 review · Verified · Experienced 2025-05-20 ·
★★★★★
It takes time to arrive but the quality is awesome
Even though I got my Periods I swam without worries of leaking.
But pack more than 2 it's even more comfortable
Reply from Gotyu Underwear2025-06-20
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
S
Susan · 2 reviews · Verified · Experienced 2025-05-08 ·
★★★★★
Nice product, from China
:) Nice product, from China
Reply from Gotyu Underwear2025-06-20
Thank you so much for your 4-star review! 😊
We're delighted that you appreciate our products!
Make sure to keep an eye on our newsletter and website for our latest offers!
Who knows, maybe one of our upcoming deals will take you from 4 to 5 stars! 🌟✨
M
Mia · 1 review · Experienced 2025-06-19 ·
★★★★★
Good quality and not overpriced !
It was delivered quickly and I'm satisfied with my purchase. Will definitely purchase again
Reply from Gotyu Underwear2025-06-20
Thank you so much for your 5-star review! ✨
We’re thrilled to hear you’re happy with your purchase and the process was easy!
We truly appreciate your support! 😊
S
SH · 3 reviews · Verified · Experienced 2025-06-04 ·
★★★★★
Pleasant to wear, if a little on the large side
Personally I would prefer the padding not to go all the way up the back, it made me feel like I was wearing an oversized sanitary towel.
On the plus side I appreciated that despite the warm weather I never felt sweaty. The material in general is very pleasant and light.
Reply from Gotyu Underwear2025-06-19
Thanks so much for your thoughtful feedback! 💛
We're really glad to hear that you found the material pleasant and breathable – especially during warmer days, that's such an important point!
If you're looking for a lighter feel without the padding going all the way up the back, we think you might love our seamless panties, Rhea and Bia. These styles feature ultrathin inlays, shaped more like pantie liners – offering reliable protection while feeling barely there. They're designed exactly for that “lighter” wearing experience, especially for medium-flow days. ✨
If you’d like help picking the right model, we’re always here to help! 💌
K
Kunde · 3 reviews · Experienced 2025-01-21 ·
★★★★★
Great customer service and products
Their customer service is great. They send you care instructions and their products are great. Especially the period underwear. I usually wear their Gaia underwear on heavier days and I never had any problems. I recently bought a new set and I'm excited to try them.
Reply from Gotyu Underwear2025-06-18
Thank you so much for your kind words! ✨
We’re so happy to hear you’re satisfied with our customer support and the underwear!
Your support means the world to us, and we can't wait to serve you again soon! 😊
K
Katie · 1 review · Experienced 2025-06-17 ·
★★★★★
problems with refund
problems with refund, costumer service doesnt answer.
Reply from Gotyu Underwear2025-06-20
Thank you for your feedback — we're really sorry to hear that you're having trouble with your refund. 💜
Due to a lack of personal information in your review, we unfortunately cannot confirm if your email ever reached us. Please feel free to reach out again — we’ll make sure to support you as quickly as possible and resolve the issue smoothly.
Our team is always here to help and we want to make sure everything is sorted for you! 😊
L
Lisa M · 1 review · Verified · Experienced 2025-04-28 ·
★★★★★
The service around my shipment from…
The service around my shipment from Gotyu was great!
Reply from Gotyu Underwear2025-06-17
Thank you so much for your 5-star review! ✨
We’re thrilled to hear you’re happy with your purchase and the process was easy!
We truly appreciate your support! 😊
C
Conny Van T Pad · 45 reviews · Verified · Experienced 2025-05-15 ·
★★★★★
I still don’t have my package,they…
I still don’t have my package,they resented it some weeks ago .
Reply from Gotyu Underwear2025-06-16
Thank you for sharing your feedback with us! 💜
We’re very sorry for the delay and the frustration this has caused. Your original package couldn’t be delivered because the address provided was incorrect. We're currently still waiting for the undeliverable package to be returned to us by the shipping carrier.
As soon as it arrives back, we will of course process everything immediately. If you have any further questions or need assistance in the meantime, feel free to reach out to our customer service anytime - we’re here to help! 😊
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
10/10; so glad I am able to have these options at my disposal!! My favourite part about these is that the waist bands are not too tight; so when I am bloated the waistband is tight enough to feel secure but not tight enough to be uncomfortable. Would highly recommend!
Reply from Gotyu Underwear2025-06-17
Thank you so much for your feedback! ✨
We're so happy to hear that you find it comfortable and effective.
Your support means so much to us, and we’re thrilled to have you as a customer! 😊
