Recommend
The products are great. The only downside is that customers have to cover the return costs, and exchanges can take a while.
About Gotyu Underwear
Data updated- Website
- www.gotyu-underwear.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 130 reviews
- Replies to negative
- 87% (45/52)
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Is Gotyu Underwear legit?
Gotyu Underwear (www.gotyu-underwear.com) has a 3.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 130 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Product is great, but slow and no communication
While I like the products, my order took way longer to ship than anticipated. I had to reach out to ask what was going on, and they told me they did not have the color I wanted. I wished this was reflected on the website or they could have communicated that to me without me having to ask. Ultimately I was able to get another option but disappointed in the lack of communication and slowness.
love the product
love the product, I now own 6 of their bras and recommend to anyone who doesn’t like wires.
Poor support and customer service
Purchased three bras after measuring myself and using their size calculator. As soon as I put it on, I needed to shorten the straps as far as they would go which was an instant red flag. I contacted their customer service who told me “I could try a smaller size”. After a few more days of use, it was clear they didn’t offer the medium to strong support that was advertised. I contacted customer service again, who have flat out refused to exchange or refund - even under consumer law. Terrible customer service, poor support from product. I would not recommend at all.
Reply from Gotyu Underwear2026-01-12
Thank you very much for your feedback! We’re sorry to hear that your experience with us wasn’t as positive as we want it to be for our valued customers. We would love to take care of your concern personally and work with you to find a solution. We’ve already sent you a message asking for your order details and contact information. We look forward to your reply so we can resolve your issue in the best possible way and provide you with the five‑star customer service experience we’re known for
All good in the end
Shipping took a little while, but customer service was prompt. I like the fit as it does not dig into my sides.
Reply from Gotyu Underwear2025-12-29
Thank you so much for your 5-star review! ✨ We’re thrilled to hear you’re happy with your purchase and the process was easy! We truly appreciate your support! 😊
!!Website does not respect the legal rights!!
This website does not respect the legal right of withdrawal. My withdrawal request was submitted within the required timeframe but was ignored or rejected without valid reason. Customer support was unresponsive and unhelpful. This behavior is unacceptable and not in line with consumer protection laws. I strongly advise against using this website.
Reply from Gotyu Underwear2025-12-22
Thank you for your feedback! We apologize for your recent experience and the delay in receiving the return information. We have sent the return information to you and await the products' arrival in order to process your refund. If you have any questions, please feel free to reach out to our customer service team at [email protected]. Your recent experience with us does not meet the high standards of service that we normally provide to our customers and for that we can only apologize. Please let us know if there is anything else we can do to assist with your issue.
These bras changed my life
These bras changed my life - for real. So comfortable and supportive !!
Reply from Gotyu Underwear2025-12-22
Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Bad experience, would not order again
I ordered during the Black Friday period. Unfortunately, the items were uncomfortable and did not meet my quality expectations. I have had much better experiences with period underwear from other brands. When I tried to return the items (most of which were either unopened or only one item tried from a multi-item set), I was initially told that returns were not possible because these are hygiene products once the seal is broken. However, the only “hygiene seal” is a plastic bag that can be resealed, which is even stated on the bag itself. After pointing this out, the company confirmed that I could return the items at my own expense, but because the order was placed during Black Friday, I would only receive store credit or an exchange. For an exchange in a different size, I would have had to pay almost the full order amount again. The checkout process did not clearly disclose that Black Friday orders would allegedly be excluded from refunds. I was only informed after placing my order. Limiting the statutory right of withdrawal through hidden terms is not compliant with EU consumer protection law. Transparency before purchase is essential. Luckily they accepted my request to return now and I hope I will receive my refund in the end. Nevertheless not a good experience unfortunately.
Reply from Gotyu Underwear2025-12-17
Thank you for your feedback! We’re sorry to hear that your experience with us wasn’t as positive as we would wish for our valued customers. We’d love to take care of your concern personally and work together with you to find a solution. We’ve already sent you a message asking for your order details and contact information. We look forward to hearing from you so we can resolve your concern in the best possible way and provide you with the five-star customer service experience we’re known for.
Great
They work really well for me.
Reply from Gotyu Underwear2025-12-17
Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Ordered 1+ month ago
Ordered 1+ month ago. Products still haven’t arrived. Emailed customer support and received tracking information mysteriously the following day. 2 weeks later order still hasn’t left china. Brand markets itself as high end luxury products in reality are drop shipped from abroad cheaply with extended delivery times for high profits. Trashy.
Reply from Gotyu Underwear2025-12-17
Thank you for your feedback 💜 We’re sorry to hear that the delivery did not meet your expectations. Unfortunately, we’re unable to look into the status of an order without receiving any specific order information, such as an order number or the email address used at checkout. Without these details, we can’t properly track the shipment or clarify what may have caused the delay. For context, our standard delivery time is 8–12 business days once an order has been dispatched. Depending on the destination and the shipping partner, international shipments can occasionally take longer, especially during high-volume periods. We understand how frustrating this can be when you’re waiting for your order. Please feel free to reach out to us directly with your order details so we can take a closer look and assist you as best as possible. We’re always happy to help!
Good experience
The delivery was super fast. The panties I bought are super comfy with soft cotton. They fit perfectly.
Reply from Gotyu Underwear2025-12-17
Thank you so much for your 5-star review! ✨ We’re thrilled to hear you’re happy with your purchase and the process was easy! We truly appreciate your support! 😊
Got my first Gotyu today
Got my first Gotyu today. They feel very comfortable, the fabric is really soft and they fit perfectly.
Reply from Gotyu Underwear2025-12-12
Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Different sizes
My panties came in the same size but fit completely different. The Leakproof Bia fits 2 sizes bigger so its way too wide, Leakproof Minerva is actually size-true, but the Venus Modell is one size smaller. You need to make sure you buy the panties (even in a set) in different sizes. But the gotyu team really did make up for it and sorted it out. And the comfort of the panties on the other hand - amazing would definitely recommend!
Reply from Gotyu Underwear2025-12-17
Thank you for your feedback 💜 We’re sorry to hear that the sizes of your panties didn’t match your expectations and understand how frustrating this can be, especially with products where fit is essential. Every body is unique, and even with detailed sizing charts, some models may fit differently depending on body shape. That’s why we always recommend checking the size guide in the product description before ordering. And our customer service is more than happy to recommend sizes or styles that fit your needs! Our customer service is already in contact with you to support you in finding the model that is just perfect for you! We are looking forward to your reply.
Great products
Great products! I bought the julia bra and the period panties and they're amazing. I hope they do more thorough quality check in the future tho because on my gaia panties there's one lost hook in the middle row which is unfortunately the row i use.
Reply from Gotyu Underwear2025-12-09
Thank you so much for your 4-star review! 😊 We’re thrilled to hear that you feel comfortable in our period underwear and appreciate the quality – that truly means a lot to us! We hope to welcome you back soon – stay tuned, there are plenty of exciting new products waiting for you to discover! 🌟✨
Communication about returns
Explanations regarding returns on the website are not clear and properly communicated. The return link is mot offering money back just voucher It is alright to return packages on my on vost jut communicate it in advance.
Reply from Gotyu Underwear2025-12-08
Thank you for your feedback 💜 We’re sorry to hear that you found our return information unclear. We understand that clear communication about returns and options is important. Please note that during special promotion periods, such as Black Friday, our return policy provides vouchers or exchanges rather than cash refunds. This is outlined in our T&Cs to ensure fairness and clarity for all customers. That is also where you can find more information about the return shipping costs, as well as in our FAQs. We’re happy to support you individually with your return and help you find the best solution. You can always reach out to our customer service, and they will guide you step by step!
Second skin with shape
They fit perfectly and adjust to the body like a second skin. Almost no print on the skin when taking it off in the evening. It gives a very beautiful shape to the chest in any kind of clothing. Very happy
Reply from Gotyu Underwear2025-12-09
Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
I ordered the Eva and i love the fit…
I ordered the Eva and i love the fit and the design. It is very compfortable and really pretty. My normal size fits me perfectly. Customer Service was also really nice and helpful after some communication. The only thing is that in comparison to other companies i feel like the periodpanties are thicker but hopefully therefore they will hold more I still have to test them.
Reply from Gotyu Underwear2025-12-09
Thank you so much for your 4-star review! 😊 We’re thrilled to hear that you feel comfortable in our period underwear and appreciate the quality – that truly means a lot to us! We hope to welcome you back soon – stay tuned, there are plenty of exciting new products waiting for you to discover! 🌟✨
Feels Like a Scam – Money Taken, No Product, No Refund
Very disappointed and really don’t recommend ordering from them. I placed an order for bras and received no communication at all. After hearing nothing, I had to contact them myself—only then was I told the item was sold out, despite it still being advertised everywhere. I’m even still being targeted with adverts for the exact bra they told me isn’t available. They told me to choose something else of the same value, which I didn’t want, so I asked for a refund. It’s now been over two weeks and I still have no bras, no update, and—most importantly—no refund. At this point it genuinely feels like a scam: they take your money, don’t send the product, don’t update you, and don’t give the money back. A completely unacceptable and frustrating experience. Avoid.
Reply from Gotyu Underwear2025-12-05
Thank you for your feedback 💜 We’re really sorry to hear about the frustration this situation has caused. It looks like there was a stock issue with the item you ordered, which should have been communicated more clearly from the start. We always strive to find the best solution for our customers, whether that’s an exchange, a store credit, or a refund where applicable. To resolve this quickly, we already reached out to our team in the warehouse to double check if we can initiate your shipment as soon as possible. We will get back to you as soon as possible, so we can resolve this issue for you. We understand how disappointing this must feel and want to make it right as soon as possible!
The fit of the bra is not good at all
The fit of the bra is not good at all, for me it is even bad. Despite that Gotyu doesn‘t offer a properly retoure of the items or even a cash back at all. A change into another size was offered but quite expensive and difficult to make. So this was no option to choose when the fit isn‘t good for my body at all. I‘m very disappointed and will never order anything there again.
Reply from Gotyu Underwear2025-12-05
Thank you for your feedback 💜 We’re very sorry to hear that the bralette didn’t fit as expected. We know that the fit is very individual – especially the size plays a major role in ensuring that bralettes sit comfortably. Many customers find that a smaller size or a different cut significantly improves wearing comfort. Our customer service has already reached out personally to offer a solution and guide you through the available options. Please note that during the Black Month period, special return guidelines apply, which affect how returns and refunds can be processed. We always aim to find the best solution for all parties involved while following these regulations. We truly appreciate your honesty and hope to continue improving our service and product guidance!
Delivery takes ages and I feel like it’s not worth the wait
Reply from Gotyu Underwear2025-12-05
Thank you for your feedback 💜 We’re really sorry to hear that the delivery took longer than expected and that this has affected your experience. We completely understand how frustrating it is to wait for a package, especially when you’re excited about your order. Our standard delivery time is 8–12 business days from the date of dispatch. Occasionally, delays can occur with the shipping provider, which are unfortunately outside of our control. According to DHL your order arrived after 9 days. If there are any other questions we can help you with, please feel free to reach out to our customer service.