Gotyu Underwear (www.gotyu-underwear.com) has a 3.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 130 of them were added in the last 12 months. Last updated 2026-08-11.
Delivery everything went well, but sizes different
Delivery everything went well, only the underpants are all different. you urgently need to improve this
Reply from Gotyu Underwear2025-12-02
Thank you for your feedback 💜
We’re happy to hear that your order arrived quickly!
We understand your frustration regarding the sizing differences between the different models. Even when ordering the same size, the fit can vary slightly depending on the model, cut, or fabric used. Factors like body shape, flow strength, and personal comfort preferences can also influence how each style feels.
We always recommend consulting our sizing guide and are more than happy to help you choose the best fit for your needs. Your feedback is really valuable and helps us work on improving the consistency of our sizing across all products. We hope to make your next experience with us even better and would be happy to support you in finding panties that fit perfectly. 😊
I tried to take contact regarding exchange difficulties with the online formular and had no!!!!! response to my preferences.l now have four pairs of these panties to which are too big , they are of no use to me and l made the purchase for an operation that l have in which l won't be able to slip into underwear hence the side clips were going to be perfect if they fit.
Reply from Gotyu Underwear2025-12-02
Thank you for your feedback 💜
We are truly sorry to hear how stressful this situation has been, especially with your upcoming operation.
We never want anyone to feel ignored, and we completely understand your frustration. We did reply to your messages and supported you throughout the process, but it seems there were some misunderstandings along the way that led to confusion about the exchange options.
Please check your inbox when you can. We are happy to exchange your order for you!
We’re here to make sure you get a solution that actually works for you. Wishing you all the best for your procedure, and we’re ready to help as soon as we hear from you!
J
Juliane德国 · 2 reviews · Experienced 2025-11-24 ·
★★★★★
Third order
Third order, again completely sattisfied wirh delivery and quality of the pantys. Recommended to many friends already.😃
Reply from Gotyu Underwear2025-12-03
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Order arrived within stated time. Unfortunately nursing bras did not fit and the measurements from the website did not match. The nursing bras are not available for big bust and small under width.
Had to sent it back. The tool on the website is useless when you want your money back instead of an exchange or gift card. So I had to contact customer service to even start the process. Then they say in email as stated on website. Not confusing at all because there is nothing stated…. However they did reply within one working day and tone was friendly. Return cost you have to pay yourself. Which means my whole experience is that I lost money and have nothing to show for it.
When sent back I had to contact again whether my package is being processed. I did so after two weeks of not hearing anything. After that they replied within 2 working days that it was processed and I received my money one day later.
So all in all a mixed experience. I think the website can have clearer sites on return policy and they can work on their communication towards customers and inform them when they are processing the return.
Reply from Gotyu Underwear2025-12-02
Thank you for your feedback 💜
We’re glad to hear that your order arrived on time and that our team could respond to your emails quickly. At the same time, we completely understand your frustration regarding the sizing of the nursing bras and the challenges with the return process. Our nursing bras are designed for certain bust and underbust ranges, and we know that this can be limiting for some body types.
We also appreciate your feedback on our website and return process. Returns are always possible within our 30-day policy, but currently, the return shipping is covered by the customer. We’re continuously working to improve clarity around this and the communication during processing, so feedback like yours is very helpful.
We hope this experience doesn’t discourage you from finding products that fit perfectly, and we’re always here to help guide you toward the best options for your needs. 😊
I war really sceptical about periode underwear, but the product is really great and I would recommend it to every girl.
Reply from Gotyu Underwear2025-12-02
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Thank you so much for your feedback! ✨
We're so happy to hear that you find it comfortable and effective.
Your support means so much to us, and we’re thrilled to have you as a customer! 😊
I will never ever miss regular pads again. This underwear is pretty functional & feels amazing on the skin. I can’t compare with other brands as I haven’t tried any other, but Gotyu seems to exceed my expectations, and it’s affordable too.
Reply from Gotyu Underwear2025-11-27
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Z
Zoe英国 · 1 review · Experienced 2025-11-24 ·
★★★★★
Refuses to refund!
I purchased a bra in two different sizes to try as I was between sizes on the sizing chart. One fit so I wanted to return the other one for a refund. The returns portal only let's you exchange or get store credit, which I didn't want as I wasn't particularly impressed with the bra quality.
I emailed the customer service who continued to try and push an exchange. I said I wanted a refund quoting the UK 14 day withdrawal period which they have said to quote in their responses to reviews here. They finally gave me the postal address (after more back and fourth) so I could post my return to them to get a full refund.
I posted the return international tracked (cost me £8) and even included the free gift they sent in the return. Today I have found out via the mail tracking that they REFUSED TO ACCEPT THE DELIVERY of the return and that it is now being returned to sender. I am so beyond disgusted with the way this company treats their customers. I would never ever buy from them again given this behaviour and will be warning anyone I know to not buy from them. It is within the rights I quoted to get a full refund as I requested the refund the day the order was delivered, and they would have received my return back within 2 weeks if they hadn't refused the delivery!
Reply from Gotyu Underwear2025-11-25
Thank you for your feedback 💜
We are very sorry to hear about the difficulties you had with your return and the frustration this caused. Our standard process is to accept returns within this period and issue refunds once the items are received and checked.
Our team in the return warehouse sometimes refuses deliveries when the postage was not fully paid by the customer or other issues arose.
We are sorry for the inconvenience and already handled your request.
If you have any other questions, please feel free to reach out to us.
Extremely comfy, well washable at 60° after all, and also wearable as protection against otherwise painful trousers regarding that sensitive region of the body. Zero leaking for me, also overnight. However, I am a slow bleeder (period lasts 10 days 🙄), so I can't say for heavy bleeders
Reply from Gotyu Underwear2025-11-24
Thank you so much for your lovely feedback and your recommendation! ✨
We’re thrilled that you’ve already ordered from us a second time and that you’re enjoying the new style so much!
We truly appreciate your trust in us! 😊
The period underwear is fantastic! Looks great, absorbs amazing and the shipping also worked without any problems :)
Reply from Gotyu Underwear2025-11-24
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
I ordered a bra from Gotyu during Black Friday and unfortunately had a very disappointing experience. I chose my size carefully based on their size chart, but the item did not fit: the band was correct, but the cup was far too small. A larger size would have been too loose, so an exchange wasn’t a realistic option.
When I contacted customer service to return the item, they refused to issue a refund and insisted on giving store credit only. This goes directly against EU consumer rights for online purchases.
I explained this multiple times, but the store kept repeating the same policy and refused to process a proper refund. Shoppers should be aware that during Black Friday, Gotyu appears to deny refunds, even though this is not consistent with EU law.
If you expect normal return rights or rely on accurate sizing, I would recommend being cautious when ordering from this store.
Reply from Gotyu Underwear2025-11-25
Thank you for your feedback 💜
We’re truly sorry to hear that the bra didn’t fit as expected and that our return policy left you feeling disappointed.
We completely understand how frustrating it can be when sizing doesn’t work out, especially with bras, where even small differences in cut or cup shape can make a big impact.
During promotions like Black Friday, we follow a fixed return policy, which we communicate clearly on our website. In these cases, issuing a store credit or exchange is our standard solution to keep the process transparent and manageable for everyone.
That said, we already reviewed your case and sent you a solution by mail.
If you have any other questions, please don't hesitate to reach out to us.
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
One of the three panties fits way more wide and because of that it feels quite loose. The other two ones (the string and the one with great) in the same size fit perfect but the described third one is not usable for me.
After writing the review the customer support reached out and send me the not fitting panties in the right size because this one seems to be bigger then others of the same size. Great customer support.
Reply from Gotyu Underwear2025-11-14
Thank you for your feedback💜
I’m really sorry to hear that one of your panties fits wider than the other two, even though they’re all the same size.
Different models can have slightly different cuts and materials, so the fit can vary a bit from style to style. But if something feels too loose or not wearable for you, we absolutely want to help you find a better match.
We’ve already reached out to you via email so we can take a closer look together and find a solution that feels right for you. Please feel free to reply at any time, we’re here for you! 😊
A
Anja德国 · 1 review · Experienced 2025-11-12 ·
★★★★★
I love these period products
The period panties from Gotyu made my live so much better than before with other period products.
I already ordered 3 times at Gotyu and I'm now going to order again. Now and than I had problems to find the correct panty type and the correct size, but the customer service from Gotyu is great. Everytime I sent a question by mail, I received a quick and helpful response.
I already recommended Goty to friends and will do it at every opportunity.
Reply from Gotyu Underwear2025-11-16
Thank you so much for your 5-star review! ✨
We’re thrilled to hear you’re happy with your purchase and the process was easy!
We truly appreciate your support! 😊
K
Karla德国 · 3 reviews · Experienced 2025-11-06 ·
★★★★★
Beware! No refunds!
I orderd bras, they didn’t fit.
I had to pay for the return (okay, I can live with that) but they don’t refund! They only give you a voucher to use in their shop.
The customer service is only AI, so there is no one to really talk about the problem!
Reply from Gotyu Underwear2025-11-10
Thank you for your feedback 💜
We’re really sorry to hear about your experience.
You do have statutory rights under EU and UK law: when exercising your right of withdrawal within 14 days of receiving your order, you are entitled to a full refund of the returned items, not just a voucher. Our vouchers are an optional alternative, but you can always request a refund instead.
For this to apply, we need to receive a written notice of withdrawal within the first 14 days after receiving your order.
Our customer service works every day to help you with any questions! Please feel free to either let us know about your order and details so we can inquire for you or send us an email, so we can get back to you.
Quality is amazing!!!! And the bra is like butter on my skin, couldn’t ask for more ✨
Reply from Gotyu Underwear2025-11-11
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Thank you so much for your 4-star review! 😊
We're so glad you're happy with your purchase!
We understand that the wait was a little longer than usual – especially in November and December, when millions of packages are shipped worldwide, delays can occur.
We're so glad the wait was worth it for you!
If you have any questions or would like to try a different model, we're always here to help! 🌟✨
Overall okay.
Shipping and communication was fine.
The bra I ordered was an L but honestly could be an S from the amount of coverage and the underwear is actually more coverage than I expected.
Reply from Gotyu Underwear2025-10-28
Thank you so much for your 4-star review! 😊
We're delighted that you appreciate our products!
Make sure to keep an eye on our newsletter and website for the latest offers!
Who knows, maybe one of our upcoming deals will take you from 4 to 5 stars! 🌟✨
I've ordered from Gotyu two times now and I'm very happy with the period pants. they look great, are comfortable and reliable. I've been using my older ones for over a year now and they are still as good as new.
Reply from Gotyu Underwear2025-10-27
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
So First of all, Customer Service is very friendly and super fast! I even got another bra for free, because the first one didn’t meet my needs or I ordered it too small and did not read the product description well enough. How cute is that? I think the Panties are great! I read that a few ladies don’t like this and that, which is pretty normal I would say because you can never meet everybody’s needs. But in the end, I didn’t need any additional plastic pad or tampon, it was good over night, it was comfortable and did a good job. Can definitely recommend and we are going in a great direction with woman’s hygiene. Thank you so much, Gotyu team!
Reply from Gotyu Underwear2025-10-27
Thank you so much for your feedback! ✨
We're so happy to hear that you find it comfortable and effective.
Your support means so much to us, and we’re thrilled to have you as a customer! 😊
