Gotyu Underwear (www.gotyu-underwear.com) has a 3.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 130 of them were added in the last 12 months. Last updated 2026-08-11.
I like the fabric of the bra but the size of the straps are too long. Based on sizing I was suggested to buy xl. I bought a L and the straps are way too big. They keep falling off and it’s very annoying as I cannot make them any shorter.
Reply from Gotyu Underwear2025-10-27
Thank you for your feedback 💜
We’re glad you like the fabric, but we’re sorry to hear that the straps don’t fit properly. For bras, a precise fit is key to comfort – and if the straps can’t be adjusted enough, that’s understandably frustrating. Our sizing guide provides a general recommendation, but depending on body shape, the ideal size can vary.
We saw that you already ordered the same model in size M before and exchanged size S to M, so we would have happily exchanged size L for M, as well.
Our customer service team would be happy to help you find a model or size where the straps might fit your needs better. Just reach out to us anytime!
P
Pati Apostel · 6 reviews · Experienced 2025-08-01 ·
★★★★★
Very clunky and uncomfortable panties
Very clunky and uncomfortable panties. The sizes are totally random. Size 42 is too big, too small, and just right for me, depending on the model. Customer service is poor, the material is ordinary, rough polyester that chafes your bottom. Instead of a normal return of unused underwear, they push a voucher on you, which they later can't redeem because everything is always out of stock. I don't know where all the good reviews come from, but they're probably bought.
Edit: why are you laying? You are proving the worst customer support I have even seen. Unrepossivie and you are informing weeks after orders that they ordered items are out of stock and only after I've sent you an email what is going on with my order. You are pushing people to take stupid voucher and asked about the 14 days return policy didn't reply anymore. Here is my order: 629099 - about not finding you lied again cause it's literally on the same name and surname I have in this review title. Not nice guys not nice
Reply from Gotyu Underwear2025-10-27
Thank you for your feedback 💜
We are sorry to hear that you did not find the perfect fit.
We offer a variety of models that are all cut differently and therefore might fit differently, as well. Our customer service is always happy to support you in finding the perfect model for your needs!
For customers in the EU and UK we offer a 14 day withdrawal period, which means that if you reach out within the first 14 days after receiving your order, we will offer you a refund for your return.
Apart from that we offer store credits and exchanges for returns within the first 30 days after receival.
Unfortunately we cannot find your order in our system.
In order to support you with your request, it would be great if you would reach out to our customer service!
We are here to help you!
Thank you so much for your 4-star review! 😊
We're delighted that you appreciate our products!
If you're looking for a great deal, we regularly offer fantastic discount codes and exciting promotions where you can get our products at a super discounted rate.
Make sure to keep an eye on our newsletter and website for the latest offers!
Who knows, maybe one of our upcoming deals will take you from 4 to 5 stars! 🌟✨
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
The underwear is great. However, I find it a bit thick at the bottom because it is so highly padded. But I understand that it has to be that way.
I have a smooth bottom, so my trousers always slip down. I would like a few highly absorbent cotton models, if that's possible. After all, the choice of material also has to do with repelling liquid. Nevertheless, I am very satisfied.
Reply from Gotyu Underwear2025-10-21
Thank you so much for your 4-star review! 😊
We're delighted that you appreciate our products!
If you're looking for a great deal, we regularly offer fantastic discount codes and exciting promotions where you can get our products at a super discounted rate.
Make sure to keep an eye on our newsletter and website for the latest offers!
Who knows, maybe one of our upcoming deals will take you from 4 to 5 stars! 🌟✨
Gotyu never lets me down! I'm in love with the concept and with the occasional discounts you'll get a very fair price for high quality
Reply from Gotyu Underwear2025-10-16
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Underwear is good, i like it. But i won’t order here anymore, because the delivery duration was way too long and the communication about it was not good!
Reply from Gotyu Underwear2025-10-21
Thank you for your feedback 💛
We’re glad to hear that you like the underwear!
We’re really sorry about the long delivery time and the lack of clear communication – we know that can be frustrating. Our team is continuously working on improving shipping transparency so future orders arrive more smoothly and you’re better informed along the way.
We’ve already reached out via email to support you with your order, and we’d be happy to help with any questions or concerns you still have!
Very disappointing return process – felt completely scammed
I ordered several items from Gotyu to try different sizes, which is pretty normal when shopping online. Unfortunately, the period underwear didn’t fit me well – no big deal, I just wanted to return them. But that’s when the problems started.
In the return portal, I couldn’t even choose to get my money back – only to exchange the items or receive a voucher. Since I had already ordered multiple sizes to try on, that made no sense. It quickly became clear that this is part of their tactic.
When I contacted customer support, they made it extremely difficult to process my return. I was repeatedly persuaded to take a voucher or exchange instead of a refund. Even after I clearly stated that I was exercising my right of withdrawal, I was told to maybe order some more products to try. Only after several emails did I finally get the return address – which, by the way, you can’t find anywhere on their website (clearly intentional).
I also had to pay for the return shipping myself.
Overall, this experience felt like a complete scam and I find their return policy and behavior towards customers absolutely unacceptable.
Reply from Gotyu Underwear2025-10-17
Thank you for your feedback 💜
We’re truly sorry to hear that your return process felt frustrating — that’s not the experience we want anyone to have. We’ve reviewed your case and can confirm that our customer service provided all return details after you reached out, as returns must always be registered by email for processing reasons.
Please also note that, in accordance with EU law, customers are entitled to a 14-day withdrawal period, during which a refund to the original payment method is of course possible. Beyond that timeframe, we offer a 30-day exchange or store credit option as part of our extended policy.
We understand that online sizing can be tricky and appreciate your feedback — it helps us continue improving. Our team has reached out again to make sure everything with your return is now fully resolved.
A
AL · 1 review · Verified · Experienced 2025-09-20 ·
★★★★★
Size & fit is not super nice
Reply from Gotyu Underwear2025-10-17
Thank you for your Feedback 🌟
We appreciate your feedback and are sorry to hear that the size and fit weren’t ideal for you. Everyone’s body is different, which is why we offer a variety of models and sizes to help you find the right fit.
If you’d like, our customer service can provide guidance on which model or size might suit you better. Feel free to reach out anytime – we’re happy to help! 💜
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Too small, and that disappoints me the most because you advertise it. Doesn't hold anything up. Too thin.
Reply from Gotyu Underwear2025-10-14
Thank you for your feedback 💜
We’re really sorry to hear that your experience wasn’t as expected.
Unfortunately our customer has not received an email for you regarding your issue with the bralettes, yet.
It sounds like the fit and model weren’t quite right for your needs. Our styles differ in both cut and thickness depending on the model, and we’d be happy to help you find a model that offers better support and comfort.
Our customer service team has already sent you an email and we are looking forward to hearing back from you!
E
E. C. · 5 reviews · Verified · Experienced 2025-09-17 ·
★★★★★
great products
a real help in "everyday life" and super comfy to wear
Reply from Gotyu Underwear2025-10-13
Thank you so much for your feedback! ✨
We're so happy to hear that you find it comfortable and effective.
Your support means so much to us, and we’re thrilled to have you as a customer! 😊
L
L- · 1 review · Experienced 2025-10-08 ·
★★★★★
Disappointing... never again.
I ordered the slightly more absorbent period panties, but unfortunately they look like absolute passion killers or nappies. So far, I've only been offered an exchange for another product; it seems that exchanges with a refund are not possible here. I am very disappointed!
Reply from Gotyu Underwear2025-10-14
Thank you for your feedback 💜
We’re truly sorry to hear that your experience didn’t meet your expectations. Our absorbent models are designed to provide maximum protection and comfort, which can make them look a bit more substantial than our lighter styles.
We tried to find your order but unfortunately we couldn't find any information so our customer service was not able to double check and help you with your issue.
Regarding returns: due to hygiene reasons, we can only accept unwashed and unworn items, but we do offer exchanges or store credit to help you find a model that feels right for you. Our customer care team will be happy to assist you with this process.
This product is completely useless. The marketing promises are absolutely misleading.
The underwear is bulky, unbreathable, and really uncomfortable.
Worst part: the absorption is non-existent, even for the lightest flow.
For the price they charge, this is nothing but a scam.
Reply from Gotyu Underwear2025-10-09
Thank you for your feedback 💜
We’re truly sorry to hear that your experience didn’t meet your expectations. Our underwear is designed with different absorbency levels and materials to suit a range of flows and comfort preferences — it sounds like this model may not have been the best fit for your needs.
Unfortunately, we couldn’t find any information about your order to review your case in detail. We’d love to help you personally and look into this for you — please reach out to our customer service team via email so we can find a suitable solution together.
Size doesn‘t fit - can‘t send back and get money back only get gift coupon
Reply from Gotyu Underwear2025-10-06
Thank you for your feedback. 💜
We’re sorry to hear that the size didn’t fit and that the return process felt restrictive. For clarity, the standard 14-day withdrawal period applies, during which customers can return items for a refund. In cases of exchanges, our 30-day exchange policy applies, which is why only a store credit or exchange is offered instead of a new withdrawal period.
We understand this can be frustrating, and we’re always happy to support directly—our customer service team is available to help with any questions about returns or exchanges.
D
Daniela Andrea Falck Costa · 1 review · Verified · Experienced 2025-09-03 ·
★★★★★
All good
All good! Fast shipping, products are great!
Reply from Gotyu Underwear2025-10-06
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
Thank you so much for your kind words! 💜
We’re really happy to hear that you love the quality of our products and that the information provided has been clear and helpful.
We understand that delivery can sometimes feel a little slower than expected – especially when you’re excited to try something new. We’re constantly working on making our shipping as smooth and fast as possible, so your feedback is very valuable to us.
If there’s ever anything else you need or if you’d like advice on products or care tips, our customer care team is always happy to help. ✨
Absolutely bad. The products and the customer service.
Reply from Gotyu Underwear2025-10-06
Thank you for your feedback 💜
After checking your case, we saw that your request reached us outside the 14-day withdrawal period, which is why a refund was no longer possible. However, within our regular 30-day exchange policy, we offered you the option of an exchange or store credit instead.
If you’d like us to look into anything else or need more details about your order, please don’t hesitate to reach out to our customer service. We are happy to send you the information to return your order to us for an exchange or store credit, just let us know!
It takes a few days, but i get help and very friendly and fair Support. So thats why 5 Stars are totally right for me
Reply from Gotyu Underwear2025-10-06
Thank you so much for your feedback! ✨
We’re so happy to hear you’re satisfied with our customer support and the underwear!
Your support means the world to us, and we can't wait to serve you again soon! 😊
Thank you so much for your feedback! ✨
We're so glad to hear you love them!
We truly appreciate your support and can’t wait to bring you even more amazing products. 😊
