HomeExchange (www.homeexchange.com) has a 4.8 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
My husband and I have enjoyed many home exchanges and our experience has been wonderful. HomeExchange has made it possible for us to travel much more than we could have otherwise. We have only had very friendly and polite guests that have taken super good care of our apartment.
Reply from HomeExchange2026-08-07
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
I definitely recommend using HomeExchange. It’s a great way to travel and an even better way to meet interesting people along the way.
Personally, I prefer reciprocal exchanges, but I’ve also had some great experiences using GuestPoints. You may need to be a little more flexible than when you’re paying for accommodation with money, but I’ve had the chance to stay in some amazing homes and apartments that were absolutely worth that extra bit of flexibility.
Give it a try — you might be surprised by the experiences and people you come across!
Reply from HomeExchange2026-08-07
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
I am in homeexchange since 2013 and I have always had amazing holidays with this way of travelling. Cuayomer supprt is great and I hope they keep like that.
Reply from HomeExchange2026-08-07
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
F
Frank · 1 review · Verified · Experienced 2026-07-20 ·
★★★★★
Being able to explore and experience…
Being able to explore and experience new places, while staying in a home. We love getting to know a neighbour hood within a town or city. The homeexchange platform is easy to use and puts us in touch with truly wonderful people.
Reply from HomeExchange2026-08-07
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
So many places to choose from - fabulous!
We feel very safe knowing that other hosts have been verified and their reviews are honest.
The support is also great.
Reply from HomeExchange2026-08-07
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
Every time when planning a trip I contact the homes on platform. 90% of the time I found a suitable exchange.
Reply from HomeExchange2026-08-07
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
E
Elizabeth Carlisle · 44 reviews · Experienced 2026-08-03 ·
★★★★★
I regularly review Homeexchange…
I regularly review Homeexchange depending on my recent experience.
I’m also a massive fan and have told hundreds of people over the fifteen years.
For back ground - I’ve recently been giving my experiences 3 and 4 stars on Trustpilot, as most first homes aren’t clean enough for me.
Many people clean their house as if a friend was coming. But I’m not a friend. I’m a guest. And I’m giving them my hard earned points or my barn that I’ve made beautiful in exchange for my stay.
I pay a cleaner, window cleaner and grass cutter a total of £210 to make it gorgeous for my guests. My husband and I put away any clutter and coats and bathroom products so it’s like a holiday cottage for their stay.
We’re serious about providing a great experience. We’re not casual about it like many people - not that there’s anything wrong with that - unless you’re hosting people with very different standards that is.
There’s room on HE for everyone but I do wish people would make it more clear in their adverts that their home was clean but not deep clean or holiday cottage clean.
And hosts - if you do get someone like me who gives a four for cleanliness - don’t take the huff. Take the feedback in the helpful spirit that it’s given. Apologise. Thank them for the feedback and then decide if you want to do anything to make your house cleaner or not. That’s up to you.
And hosts - it’s not up to a guest to make sure a home is clean enough during the stay by reporting cleanliness issues at the time and showing the cleaner round all the areas that haven’t been done and making sure they have been done to the right standard.
You’re the host. It’s your job to do that before arrival.
So if you’re thinking of joining HE - and you’re used to an extremely clean house and tidy gardens you may find that many first homes are not clean and tidy enough.
Anyway like other members, I will no longer stay in first homes. I will now only stay in second homes that are also rented commercially so I can see they are cleaned regularly to a very high standard and have genuine scores on commercial sites.
Scores on HE are not that helpful but I’m really glad they are there anyway. They’re much better than nothing. Most people give a five for everything which they wouldn’t if they were paying cash.
So why the five stars on this review.
Well firstly I’m really glad:
- I can filter out first homes
- I can filter out poor responders
- Hosts have only four days to respond to requests before it affects their scores. (It takes seconds to reply)
Also I recently had a situation where I couldn’t stay in the swap I’d booked for reasons beyond my hosts’ control and HE sorted me out very quickly.
I’m a great fan of HE. I tell everyone I know about it but I also tell them that if you like very high levels of cleanliness (everyone is different of course and being very clean doesn’t make you a better person ) then many first homes won’t be clean enough.
I hope that’s helpful.
Thanks again.
A fan!
Reply from HomeExchange2026-08-07
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
P
Paul · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
We love the variety of homes we stayed…
We love the variety of homes we stayed in during our travels. We especially loved the suggested eating places and activities in the area. They were spot on!
Reply from HomeExchange2026-08-07
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
Great host and lovely place to stay. It’s a separate tiny house in their backyard. Very modern, new, with private parking. Perfect location to all activities in San Diego. Would definitely stay there again!
Reply from HomeExchange2026-08-07
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.
The Home Exchange platform is phenomenal! It is absolutely life-changing and the company has a great support system and network of members all over the world. We have always enjoyed using the HomeExchange app and website. Five out of five stars!
Reply from HomeExchange2026-08-07
Hello,
Thank you for your review, and thank you for being a part of our Community.
Happy HomeExchanging,
Your HomeExchangeTeam.