Houzz (www.houzz.com) has a 3.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 48% give 1 star; The business has replied to 1% of negative reviews; 116 of them were added in the last 12 months. Last updated 2026-08-10.
BEWARE TRIAL PERIOD. I tried Pro for free for one month and didn't find it very good so went to cancel. They offered 2 week extension for free and I thought sure, maybe I haven't given it enough time. They dont honor the extended 2 weeks as they said they need an email proving it but the system doesnt send one as they know. DON'T TRY. POOR SOFTWARE AND FRAUDULENT POLICIES.
I hired daughtery construction on Monday April 13th they came out to my home to repair my roof above the central air unit I trusted them and I left and went to work when I got home I turned my air conditioner on to cool the house down a bit it had rained it was muggy it would not cool down the house I kept going up and down the steps thinking it was the vents I hired HVAC to come out they immediately noticed a huge footprint on the unit and roofing nails inside the unit I called the company daughtery I finally got a reply today from Frank Sztul stating he questioned his employees and they know nothing about dropping anything or stepping on anything if they didn't tell him that they dropped roofing nails in it do you think they're going to tell him they stepped on it so now my AC of a new home I just purchased is broken my I have my security camera that shows there was nothing wrong with my AC unit the morning of it was flat with no footprints in it now it has a huge footprint in it and it is not working the fan is pressed up against the housing unit daughtery know what their employees did and they won't own up to their damages
We purchased a Krugg Medicine cabinet, what Houzz does not tell you is the products you ordered has nothing to do with them, they do not stock items they simply pass this on to a third party adding another layer of grief. When trying to install the cabinets, I noticed there was different type screws mounting the hinges and could not hold the door level when closed, I called the 3rd party distributor 347-794-9654 ErikatKrugg.us and stated my problem and concerns, he does not know his own product, he was citing directly from the instructions that doesn't have the same hinges I tried to explain and ask for a supervisor, he put me on hold and hung up and would not return my call. I sure would like to know how Houzz screens the distributors for competence.
I purchased a lampshade from shop.houzz.com that doesn’t fit my lamp and need to return it. Over the past three weeks, I’ve contacted Houzz 8 times—5 times via the webform/email and 3 times by phone—requesting a refund. All 3 phone agents promised I would receive return shipping labels within 24 hours, but this has not happened. I still don’t have return shipping information despite these repeated assurances. Currently, Houzz’s website directs users to a return webform, but there is no automated confirmation after submission, creating a “black box” experience. After several days and multiple submissions, I finally received an email that advised me to call an 800 number that isn’t published on the website. If Houzz prefers customers to call for returns, that should be the clearly stated process, and the webform should be removed to avoid an unnecessary, non-value-added step.At this point, it feels as if Houzz is intentionally making the process so difficult that they can avoid processing the return.
We joined your platform as a paid partner but have seen no effectiveness throughout the entire time. The only review we received came from a client who had already contacted us a month earlier, which means your service delivered no real results. Despite this, you continued charging us first around $1,000 per month and now $300 per month, while still demanding payment and applying pressure even though no value is being provided. The level of service has been extremely poor. Within the first two months alone, we were assigned to 9 different representatives, and each time we had to repeat the same information with no progress and no real support. Communication is very difficult, and it takes two to three weeks just to reach someone or receive a response. At the same time, as soon as our card stopped working, we began receiving weekly emails with threats of penalties and additional charges, even though there has been absolutely no effectiveness or results from your service.
I recently had my home exterior painted. My main concerns were to make sure the company was probably licensed and had professionally staff. When I met with Fransico he came prepared with his documents without me having to ask. The lead crew member Marco was very friendly and knowledgeable. Every question I had he answered, the was a little language barrier but that was resolved. The work was completed and I was very impressed. I would recommend these company.
I feel that the Houzz customer service is as a design pro the worst I have ever dealt with. I placed an order and had not received any order status past the ship date window. I emailed customer service five times for a status and never got a reply trying to order for a clients and not being able to give them an update on an order is very frustrating . Not until I asked for a refund. Did I get a response from Houzz. Extremely unprofessional .i would not recommend this company.
Don’t fall victim to their deceptive membership system. The software don’t let you cancel your subscription at the completion of your first year & directs you to call customer support. I called & notified them to cancel my account as I was not interested in renewing my contract. Customer service rep said ok well notify the relevant department & if needed they will reach out to you. A month later I started getting calls from their collections department asking me to pay $1685 for a service that I’ve not used once even in the first year of membership that I paid for. They are just running a scam to rip off their customers. Worst company to deal with ever.
If 0 stars were available it would be more appropriate. This company scams businesses with deceptive marketing tactics then makes it impossible to leave an annual contract. Do not fall for it you will be sorry. I have been trying to get out of it for years, I finally just stopped paying. Now I don't have access to my business's online profile and have no control over the content displayed.
I ordered plumbing fixtures. There was no paperwork, no specs, no instructions. I should have known better, because they couldn’t answer a simple question when I ordered it. Their website is almost impossible to navigate. It’s just a waste of time.
I purchased a Quoizel light fixture and was given a ship date. A week after the promised ship date, I tried contacting Houzz and received no reply. Waited 2 more days and tried again, no reply. I filed a dispute with my credit card company, after which Houzz emailed me to say they would contact the merchant and check on the order. Other than the original order confirmation, I did not receive a single update of any kind regarding my order
Scam functionality not for the lay user, after trial period you are stuck for 12 month with a 89 euro monthly cost. Never again!!
Signed up and they gave my phone number to hundreds of robocallers. 20 calls a day. Horrible experience. Do not give this business your information
Signed up for the Houzz pro as a contractor looking for good leads etc... after the year the overall performance was nothing great so cancelled Houzz pro then a month later they billed me anyway for the annual renewal and trying to get someone the correct their mistake is a nightmare. Just best to stay away from Houzz
I reviewed a general contractor on Houzz that did a major renovation on your home (over $750K). Our GC refused to honor the required 12 month builder's warranty. He was found guilty by the NC Licensing Board of General Contractors for not building our home to code (plumbing, electrical, flooring and HVAC problems). He conspired with sub contractors to inflate their invoices so he could make more money on our cost + 20% contract. I submitted a review to Houzz, and they even contacted me to tell me they helped one of their users to decide not to use our GC. They went on to ask for any recommendations for other contractors in the area who did good work. Strangely, they removed my review about a week later. It was the only one on their website for this builder. I contacted the person who emailed me and asked why my review was taken down. For clarification, my review was 100% factual and was written professionally. I never got a reply. I tried again to submit a review about our experience with this GC and they never published it. Why?
I signed up for Houzz using my personal account to test it out for a friend who’s a designer. I’m not in the industry. I build software and was helping her evaluate tools for her business. After trying it, I recommended Houzz to her. She signed up and paid for a full year. Later, I realized Houzz had also been charging my personal account even though I wasn’t using it. So we ended up with two accounts being billed at the same time. I contacted Houzz to explain the situation. I had only used my account briefly for evaluation, and now they were double charging us. They refused to refund the unused account. So I ended up paying $1,000 out of pocket for simply testing and recommending their product. In the end, she left Houzz anyway. There are newer, more modern tools with much better UX.
Terrible experience. The membership terms were not clearly explained, and I was charged without fully understanding what I was agreeing to. When I contacted customer service about a refund, they were unhelpful and dismissive. No accountability, no resolution. Stay away.
I ordered a side table and within a half hour I sent a cancelation request. No response. I sent another email the next morning, again no response. Impossible to find a phone number for shophouzz. 2 days later they shipped the item. First was told I canceled within the timeframe and now am told I have to pay to return shiping. Very dishonest and poor business practices.
I ordered 3 lampshades that were delivered and two boxes. One shade was from Fenchel and did not work for me so it was returned and I paid for shipping. In the other box, one shade was not at all what was ordered and I requested a return label as I did not like the other shade either. I received an email that I should keep the wrong shade and they would send me a new one to which I responded. I do not want another shade. I only want to return these. I have made five calls to customer service and continue to get the same runaround. In the meantime, they shipped another box with possibly the shade that they should’ve sent in the first place? I have not opened it. I want to return both shades don’t order from this company. They are shady, no pun intended.
Their company’s pro subscription feels deceptive. I used their 3D design service once and didn’t realize I’d been enrolled in an auto‑renewing annual plan unless I canceled in time. When I contacted customer service, they said they could backdate the cancellation to June, which still left me paying nearly $200 for just one small 3D designs. But later, they emailed to say there would be no refund because that’s not what the contract allows.
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