Great service from Scott
Great service from Scott, very helpful
About IKEA
Data updated- Website
- www.ikea.com
- Category
- Home & Garden
- Location
- 美国
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/168)
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US
Is IKEA legit?
IKEA (www.ikea.com) has a 1.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
I went to the cafe today really hungry…
I went to the cafe today really hungry decide to get food, I had some questions about the food ask for fries and meatballs she asked as a side I said no in a plate, she gave me a side with 3 meatballs and a different side with 10 fries I said that’s not what I want she still gave it to me and rolled her eyes. I feel like people who work here doesn’t understand they are getting paid. Horrible service.
STL IKEA needs to close, or half the staff be fired!
Let's start briefly with their "cafe". The women in there were so nice! It's not their fault the quality has gone down. I wish they still had the crepes/ breakfast. Now, to the rest of the store....my recent experience there was horrible! First, I'll back track to delivery/ pickup. They schedule a date, but that's just a suggestion. They deliver/ pickup when they want too! Have it for the 6th...no it'll be the 5th. Schedule for the 12th, nope we will show up for the 13th! IKEA refuses to do anything because they outsource to a different company! The St.Louis store is filled with two good people, one she is usually at self-checkout. I'd love to give her a shout out, but unfortunately I did not get her name. She was more helpful than management. She actually tried to de-escalate the situation and come up with problem-solving. This girl is too good for IKEA and I hope she sees this! She's too smart to be working there. She is the only one who seems to have customer service skills. I bought an overpriced piece of crap bed from here recently. It showed up with damaged parts. I called the customer service line and the guy I spoke to there said I could just go down to the store. They have what I need in stock and ask for the damaged parts. Make sure I bring the manual. I even recorded the conversation so if I needed to, I could play it for the fools at the St. Louis store. I drive an hour to get to the store. I go in to get the pieces at the customer service area where returns and exchanges are. The little girl that was at the counter apparently is way too sensitive and doesn't even like a mild frustration tone. She severely lacks any customer service skills. She does not communicate to what she's doing. She does not know how to listen either! After a lot of back-and-forth of I was never told to bring in damage pieces and her tell me that I need them in order to get the exchange she finally wises up to get a manager involved. We start the whole process over again. This store was so vile in their disrespect that they can't even see how wrong they are. It took 45 minutes to an hour to get through to these people and get what I was told I would be able to get. No one seems to know anything or how to do anything. In between dealing with the imbecile at returns and exchanges, I walked away to see if I could get anywhere with anyone else. That's when I ran into the one and only helpful woman in the store that I previously mentioned. She got a manager for me who was very rude and vile and severely unhelpful. He clearly is too lazy to even walk up to the front area! He looked like well what do you want me to do, what do you expect me to do and how can I avoid doing anything! He basically told me I should just buy another bed! Why would I want to buy another bed when I spent 500 on this overpriced piece of crap! I was like wow, you are severely unhelpful and too lazy to do basically anything. I'm gonna walk away from you as well! A few minutes later, I noticed he waddled himself out. By the time I came back, I took notice that security was watching the person I was with who took over for me. Another lowlife employee walked up to security who were just looking at the other person menacingly and being very caddy out on the sales floor. I let them know by telling them you were being heard and is very unprofessional. Be very catty about customers on the sales floor, has intact and go in the back room to talk about customers. Photos were taken. The one standing up in the photo was the most caddy of them all. Anyhow, the store did nothing to de-escalate the situation and is in severe need of learning how to de-escalate any situation with reason. All this store did was to escalate the problem that didn't need to get to level it did! Experience alone in the St. Louis door, I would advise avoiding it at all costs! Quality of the items have severely gone downhill even more than they used to already be. IKEA is a brand I used to like, but I will never set foot in IKEA again or by online! Horrible company in the United States! You're better off buying something from Amazon! The only thing I could use IKEA for ever again is just get small space living ideas of what I wanna do and then go elsewhere and buy more quality products with better customer service. Elsewhere the bar is pretty low for customer service when matched up with IKEA. Two managers, the security and all people in returns and exchanges should all be fired from the St. Louis IKEA store. Of course that's not gonna happen because they don't care! Their "self-service" Kia don't even work properly. They just tell you to scan and go scan the items. You cannot actually order from the self service kiosks. Then when you ask that lazy manager or anybody, they don't know what to do and refuse to actually help! Consistency and quality in the IKEA brand is severely lacking all around, especially from St. Louis!
Very disappointing experience at the…
Very disappointing experience at the IKEA North Coast branch near Marassi. The customer service was extremely poor and far below what I would expect from a global brand like IKEA. Several employees seemed more interested in their phones than helping customers. When I asked for assistance, some staff barely looked at me, continued talking on their phones, or remained distracted instead of providing support. It felt as though customers were an inconvenience rather than the reason the store exists. Basic professionalism, attention, and courtesy were noticeably lacking throughout my visit. I had to repeat questions multiple times just to get simple answers. The entire experience left a very negative impression. I hope management takes this feedback seriously and invests in better customer service training, because the level of service at this branch does not reflect the quality and reputation that IKEA is known for.
I have to say as it was a long process…
I have to say as it was a long process getting my kitchen installed when it did get installed buy two lovely gentlemen Robbie and his son very professional and they done a great job talked me through the process I would highly recommend very professional and very happy with my kitchen
The driver was incredibly rude
The driver was incredibly rude, unprofessional, and disrespectful throughout the entire interaction. What made the situation even worse was that he parked his vehicle carelessly and scratched my car. Instead of taking responsibility or showing any concern, the driver's attitude was dismissive and unacceptable. This level of behavior is completely inconsistent with the standards I would expect from a company like IKEA. reg number :MM70 HSA
One star because almost a month ago I…
One star because almost a month ago I bought a closet system online that I was hoping to have installed by now and I'm still without a closet and waiting for parts. There has been 2 incomplete deliveries. Customer service say there's nothing they can do to guarantee we get our missing parts. We have even offered to pick up at the local store, which is 1hr+ drive, so we can finish this project but they won't even set the parts aside for us. The last time we called they said we would get it by Thursday but according to the tracking nothing is on the way and today is Wednesday so it is not looking good. Do not buy from them online.
HELP PLEASE
HELP PLEASE I have never had any issues with IKEA in Sweden, but my experience with IKEA Italy has been extremely disappointing. My first order contained an item on backorder. I tried repeatedly to contact IKEA to inform you that we had already returned home, but I was unable to reach anyone. Eventually, I received a credit note for the item. However, more than 30 days later, I still have not received the refund. I then placed a new order. Unfortunately, I later realized that the bed dimensions were incorrect and needed to make changes to the order. Since 15 May, I have sent eight emails to your customer service address for customers who do not speak Italian. Each time I receive an automatic confirmation that my email has been received, but I have not received a single response. Today I called IKEA Italy four times. On each occasion, I requested to speak with an English-speaking representative. I was transferred and then the call was disconnected. All I need is to remove three order numbers from a larger order and change the delivery arrangements. Considering that IKEA is a large international company, I find it unacceptable that such a simple request has gone unresolved for weeks. I have also contacted IKEA Sweden, IKEA Netherlands, and other IKEA customer service channels for assistance, but without success. Please contact me as soon as possible with an English-speaking representative who can help resolve this matter. Order number: 1604754429 I look forward to your prompt response. Kind regards, Gertrud Stil waiting for any kind of help and money back Dear Ikea thank you for your answer the problem is as you Can read no one Will help Can you please Connect me to someone who Can I tried everything 10 e-mails no anser 6 disconneted phonecalls pleas inform me where I Can Recive help with my order Dear IKEA, I keep being told that the correct country will help me, but if you actually read my review, you will understand that this is exactly the problem. I have sent 8 emails without receiving a response. I have made 6 phone calls and tried repeatedly to speak with an English-speaking representative, without success. On several occasions, the call has simply been disconnected. I need help urgently. I am still waiting for a refund from a previous order, even though it has now been 6 weeks since I was informed that the item could not be delivered. Please contact me as soon as possible I am desperate to get this issue resolved. And no, IKEA Italy is not responding either. I expect someone to take responsibility for this case and contact me immediately. Kind regards, Gertrud Abrahamsson
I was in ikea in ballymun Dublin the…
I was in ikea in ballymun Dublin the other day at the coffee counter, the staff there a really polite to people but this man was so rude and abusive towards the girl behind the counter, clicking his fingers at her and telling her to hurry up then starts moaning at her over having to wait a couple of days for his money to be returned into his bank account (obviously he was returning something) these workers should be able to refuse to serve abusive obnoxious customers like him, I was disgusted with how this girl was spoken to,
IKEA cupboard quality shocking
There was time when IKEA cupboards not only looked good but it was also a decent quality product. Sadly in their greed for more profit, they have cheapened the product to where I will find alternatives. Specifically, beneath the wood veneer lies the worst, loosely compacted chipboard I have ever worked with. The drawer sides are so thin that locating holes simply break through under the slighest pressure. If you remove a drawer more than once the locating holes crumble where the locating pins make contact. The pins on the drawer slides are too wide for the holes, when I pressed some in, the drawer sides broke. The drawer bases are sometimes not square, check them with a sqare and see for yourself. Don't attempt to attach a hook anywhere on the sides of a cupboard other than where the pre-drilled holes are or the screw will be in the air. What a sad state of affairs they have become.
Ordered 2 small jugs online
Ordered 2 small jugs online, only to find the delivery to Christchurch was going to take a massive 3 weeks. What's up with that !!! Takes less time for deliveries from China!! UP YOUR GAME IKEA!!!
I purchased a sofa approximately 8…
I purchased a sofa approximately 8 months ago, and it has been broken for the past month. I first visited the store where I purchased it, but I was told that I needed to contact customer service and open a case. I followed their instructions and contacted customer service. I was informed that I would receive a response within 48 hours regarding a resolution. However, after waiting more than 3 days without any follow-up, I called again today. During my second call, I was told that the evaluation process could take several months before any decision is made regarding the sofa. This is extremely disappointing and far from the level of service I expected. The lack of communication, long delays, and uncertainty surrounding the resolution process reflect very poor customer service
ikea is SOOO BUNS it keeps on giving…
ikea is SOOO BUNS it keeps on giving the 15 seconds ads and the furniture ther is overpriced as hell and why tf would you remove the vanilla icecream
Meatballs on period
I was on my period and I tried using a meatball to cover it up. the meatball slipped in and it felt so good. I proceeded to the check out with the warmy balls of meat inside of me. It felt good and I went back to the meat section to get MORE of the warm balls. My rival Catherine Spaghetti came up to me and asked how many meatballs slipped in. I said "I have 6". She responded with a snicker, telling me she had 9 of them. Then she bent over to take mine but when doing so, 2 came out of her and rolled across the isle. a child said oooh mommy meat balls, than walked over and took them and shoved them into their mouth, but when I started to drive I stopped to get gas, I FOUND A STAIN ON MY SEAT ONE STAR
Dublin Ikea
I went up to the ikea in Dublin a couple days ago and at the checkouts we were having a lot of trouble with a voucher. I think the staff members name was David, he was so so helpful even though he had lots of other people needing assistance and was really patient and knew what to do. Can’t thank him enough what a guy🩵
Appauling service
Ordered products in store, had to wait 30 minutes due to there being an issue with the voucher used. Products were not delivered as expected, was told it would be the following day. No delivery the following day, told it had been put on hold as I owed them 3p (I didn't - this was an error). Finally had my products delivered three days later to find they were damaged, replacements also damaged. Was offered £40 compensation - this was never received. IKEA points, not received. I asked to escalate my complaint formally, was told someone would ring me back within 72 hours, they did not. Asked again and told someone would contact me the following day. They didn't. Called again, offered £17 compensation which I declined but asked for the complaints team to contact me - this was over a month ago. I also followed this up with an email but no reply to date. Appalling customer service, products packed poorly. Would never order for home delivery again.
RUN AWAY
For days and weeks, there were no home delivery slots available, so I had to choose a collection point instead. Even then, they failed to deliver on the date they promised. I had arranged and paid £125 for a delivery company, but the expense was completely wasted because the order did not arrive as scheduled. I contacted customer service, but I struggled to understand the representatives as their English was unfortunately not good to communicate. When I asked them to repeat themselves, they hung up on me. The only solution they offered was a refund and cancellation of my order, which I could have done myself online. In total, I wasted around two hours on the phone and achieved nothing. I will never buy anything from this company again and would not recommend them at all.
I had a really nice customer service…
I had a really nice customer service experience. I misplaced my purchase receipt for an item that was purchased several years ago. Without a receipt, it would not be possible to get service under the warranty. Ari at the Tempe Ikea helped me tremendously. She spent some time to search thru hundreds of purchases to locate the receipt I need. I hope more of Ikea employees would be great like this all the time. Ikea has been my favorite place to shop for over 30 years.
This review is for products delivery…
This review is for products delivery #230948210 Ikea, is worst when it comes to delivery and I am experiencing this for the 2nd time(so it is not a fluke). My delivery date was for 05.06.26 from 9am to 3pm. It is 06.06.26, 11.30 am, my products are still not delivered. I had taken an off for delivery (which was a waste). If I had an option, i would have given them a negative review. Ikea, do you take a feedback seriously and act upon it? Bunch of liars(your delivery team/partners). Customer satisfaction is ende to end. Please act.
Cheap, Temu quality
Cheap, low quality. Bought a lamp in Ikea Amsterdam and after assembling it, the parts got stuck together and couldn’t be disassembled. Not to mention the store itself is also so confusing and shopping there feels like a challenge. Not doing this again, next time I’d rather buy from even Temu.