IKEA (www.ikea.com) has a 1.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I am extremely disappointed with my experience with IKEA.
My mattress was delivered on April 6, 2026, and it arrived damaged. I contacted customer service and chose the exchange option. I was told the damaged mattress would be picked up on April 11 and the replacement would be delivered on April 12. I stayed home the entire day from 9 a.m. to 4 p.m. as instructed, and nothing arrived. I also received no message or update.
When I called the next day, I was told there had been technical issues and that it could not be delivered. I explained that I had no mattress and was sleeping on the floor, which was hurting my back. I was then promised another delivery date for April 16.
Once again, I stayed home waiting, and once again nothing arrived. When I called, I was told the replacement had never even been properly ordered. I was then told the next available delivery date would be April 26.
At that point, the situation was completely unacceptable. Because of IKEA’s repeated mistakes, I had to sleep on the floor, deal with back pain, waste hours waiting at home on two separate days, and spend time repeatedly calling customer service for answers. I was offered a $50 gift card, but that does not come close to compensating for the stress, inconvenience, and poor service.
This was one of the worst customer service experiences I have had. I will not be shopping at IKEA again.
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Lou Bams · 1 review · Experienced 2026-04-17 ·
★★★★★
Don’t use IKEA for kitchens
I wish I had come on here before getting my kitchen via Ikea. 3 years later. The complaint is still on going for my faulty kitchen. No resolution has been made and now they want me to start a new complaint. I think they purposely make it hard to contact them so you give up. Such a huge corporation could easily resolve this for me in a matter of 2 phone calls but they just don’t care about their customers it appears.
K
KT · 2 reviews · Experienced 2026-04-17 ·
★★★★★
I’ve just had an excellent experience…
I’ve just had an excellent experience with Ikea customer service. Telephone service was followed by a fast and efficient response resolving a broken component from a recent purchase. Greatly appreciated. Thank you.
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Carol Byers · 8 reviews · Experienced 2026-03-12 ·
★★★★★
Had a kitchen installed by cowboys…
Had a kitchen installed by cowboys electric left unsafe with sockets not fixed to wall overload in oven socket and no cover on,induction hob installed faulty,customer care terrible,please ,please thing twice and read everything before you commit as there is no way back ,shame on you ikea
Had two separate orders from IKEA Dublin. In both cases there were items missing. Everyone makes mistakes so no biggy, but have to say the level of customer care from the team on the phone was amazing, found the orders and dispatched the items straight away, no fuss just fixed the problem. Great bunch in the Irish customer care dept.
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Ahmed Talal · 7 reviews · Experienced 2026-03-10 ·
★★★★★
this is an absolute nightmare from…
this is an absolute nightmare from start to finish with ikea germany do not buy a kitchen here if you value your sanity it began with a total waste of time during my first planning appointment where the designer promised to send my plan and just never bothered so i had to go back for a second appointment to start all over again then i get assigned this medium height guy in the cologne studio who speaks turkish and german and literally started showing me eyes and rolling them because i speak english as if it was my fault i was sent to him he was rude and unprofessional but then the real delivery disaster began their employee from kitchen planning said he would defer my order until the 10th of march to align with the rest of the delivery so i could have my installer ready but he completely failed to update the system even though I reminded him multiple times and my plight was beyond words i have a young family and i was sitting in a new property with no kitchen and no orders arriving while their chat service sent me these robotic chatgpt replies with zero empathy or human understanding they just toss me around like a maniac and no one takes ownership of their own staff errors then after all this stress and massive financial loss with my installers, outside food and my time they have the audacity to only offer a refund for the freight cost which is absolute peanuts compared to the damage they have caused it is inhumane and incompetent and i am disgusted by the lack of after sales support stay away from this mess they take your money and leave you in the dirt
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Miranda Van Dijkhuizen · 5 reviews · Experienced 2026-03-17 ·
★★★★★
Review of Our IKEA Kitchen Installation – a Very Disappointing and Frustrating Experience
We recently had a new kitchen installed by IKEA, but unfortunately the entire process has been one major disappointment. I am adding a photo so everyone can see exactly what went wrong.
During the installation, we discovered that the water‑heater hoses and even the electrical outlets were left half visible, sticking out of the cabinet. This is not only unattractive but completely unacceptable in a new kitchen. No one ever informed us that the installation would look like this. An IKEA employee even came to our home beforehand to take measurements. We clearly explained that the water heater is inside the cabinet, yet no one took the hoses into account. When we saw this on the evening of day 1, we were genuinely shocked. Nobody wants this in a brand‑new kitchen.
We reported the issue first thing the next morning. Despite this, IKEA now claims that we were fine with it on day 1 and suddenly “changed our minds” on day 2. This is simply not true. This has nothing to do with taste — it is a clear installation error.
IKEA ultimately made us pay €450, even though the problem was entirely caused by IKEA. We had no choice: if we didn’t pay, they would not schedule a new appointment to move the upper cabinets so everything would fit properly. To make matters worse, they said we would not receive a receipt for this payment. That felt anything but transparent.
Since 18 March, we have heard nothing from IKEA, even though they knew we were without a kitchen and have three children at home. No apology, no empathy, no update. We sent emails (no response) and eventually went to IKEA Murcia on Saturday 21 March. There, we were sent from one person to another until finally one employee took us seriously. She agreed — correctly — that we should not have to pay anything, because it was clearly an IKEA mistake. But even after she spoke to the manager, the manager insisted that we had “changed our minds”. This is simply untrue and very disappointing.
Because no one was willing to help us, we wrote a paper complaint letter that same day. Submitting a digital complaint was not possible, which means we also have no confirmation that our complaint was ever registered. IKEA has never contacted us about it.
Tomorrow they will finally continue the installation — almost a month later. After that, we still have to wait for the countertop measurement and then the installation of the countertop itself. The entire process is unnecessarily long and far from customer‑friendly.
We are extremely disappointed with how IKEA has handled this situation. A mistake was made that was never discussed with us. We were unfairly held responsible and forced to pay €450. Communication was poor, and we were left without a kitchen for weeks. Our complaint was ignored and never confirmed. One employee acknowledged the mistake, but the manager continued to claim we had “changed our minds”. No empathy, no apology, even though we reported everything immediately and acted in good faith.
We will keep everyone updated, because this is still not resolved — and we are definitely not letting this go.
Appalling. Bought IKEA worktop 38mm square edge laminate . Installed four weeks ago and outside seam edge had opened up .
Ikea refusing to compensate or accept fault .
They said it was water damage ,
I already knew that ? That was the whole point it a worktop in a kitchen but barely used as selling house with new kitchen and only there two days a week .
Noticed this is a common complaint about there worktops and they never compensate or accept fault .
Disgusting attitude and clearly dishonest trading and service .
They know there worktops are poor quality.
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Russ · 3 reviews · Experienced 2026-04-09 ·
★★★★★
One at a time…
Ordered several items from IKEA after viewing the website followed by a in store visit. When the items were delivered, got a list of what I ordered which was not arranged by end items and their components but rather simply a long list. Waded through the packages in an attempt to narrow down which package went with which end item. Suggestion here, only order one item at a time. Some of the packages descriptions were covered by the mailing label, some had nothing and in some cases, multiple dissimilar items were placed in a box. Instructions were for sub-components rather than incorporated in overall instructions, some were missing altogether. Assembly of a few items meaninglessly complicated to the point I abandoned one item altogether. The fact they failed to deliver one of the drawers also didn’t help. My bad in turning to IKEA to get a reasonable price on an item. Let’s just say IKEA is not on my Christmas shopping list. Last purchase prior to this one was in 2018. Amazed at how the quality and service has gone down.
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Robert · 10 reviews · Experienced 2026-04-10 ·
★★★★★
IKEA is in breach of the Privacy Act…
IKEA is in breach of the Privacy Act and Consumer Law, as soon as they get your phone number or email address they bombard you with marketing and instead of having an opt out of an unsubscribe say you have to log into your account, yet this is impossible to do and if you ring their customer service the wait time is more than 2 hours. You are unable to email them even though they bombard you with emails. THIS MUST STOP
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Daniel Gibson · 16 reviews · Experienced 2026-03-06 ·
★★★★★
Useless
Awful company raised a complaint as my neighbour had a delivery and the delivery van wrecked my front garden in the process even doing a wheel spin on it.
One response asking for a contact number and then nothing after numerous chases still no contact wouldn’t recommend
Do not get an ikea kitchen.
Please trust me, the design is a joke and once you buy it no one will help you. You have to call
IKEA customer service for every issue.
Do not do it.
Delivery Disaster - This is my 2nd time placing a large order with Ikea, and the courier failed to deliver on both seperate orders - Its been over a week since I placed the order, delivery day arrives and the courier company refuses to deliver because they dont have street access (I clearly stated in the delivery notes that access is only available during a certain time) they completely ignored this and attempted to deliverer outside the access window. I had to now reschedule delivery which can only happen in 1 weeks time. So it will be over 2weeks waiting for this. Ikea are untrustworthly to make deliveries it agrees to, this is especially dissapointing considering how much the deliver fee is - I would recommend to avoid Ikea at all costs and to shop at any other funiture store.
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Donald · 1 review · Experienced 2026-04-06 ·
★★★★★
I usually like IKEA for the design and…
I usually like IKEA for the design and prices, so I was happy to order a mirror from them. The mirror looks nice, but it arrived with the frame slightly bent during delivery.
The damage was not major and it is still usable, but it was disappointing to receive it like that. So, the product is okay, but the delivery experience was not great.
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Tech · 6 reviews · Experienced 2026-04-03 ·
★★★★★
Hopeless
Hopeless. Delivered a wardrobe frame damaged, plain to see the packaging was burst open and the frame was broken inside. I pointed this out to the delivery driver (they weren't going to tell me!) delivery driver not interested and said 'you'll have to ring up'. This was Friday, I called and rearranged delivery for Monday. On the morning of the Monday delivery updates showing it's now coming Thursday! Called them and told sorry nothing we can do it's been changed. Not anywhere good enough.
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Ernest · 1 review · Experienced 2026-04-06 ·
★★★★★
I bought a table
I bought a table, but it's broke after 1 week. But they returned me money for that. Still dissapointed
I bought two large, fitted pax wardrobes and had them delivered and fitted. I was dealing with a fantastic young man in the Waterford store. He has the patience of a saint and was always polite and helpful. The fitter was fantastic also.
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Blas · 4 reviews · Experienced 2026-03-30 ·
★★★★★
Dishwashwer Soderboda
No program will start. After it tries to initiate any program a few times, an E1 error is displayed. There is NO information about any error in the booklet. Based on own research on chatgpt, an error E1 normally is linked to water supply. Can't be the installation, cos the 1st month it worked just fine. Called Ikea to see what we can do, they said a technician can look at it, but of course it is a 3rd party, CE Repair Services. So far, disappointed company to work with. The earliest appointment was in 3 weeks after I 1st contacted them. The day arrived when the technician should come by, and in the morning of that same day, they cancelled my appointment. So I have to do a new one, this time in 2 and a half weeks. The overall experience with Ikea is quite poor. It is your device that's broken, you should be doing all the administration to get it fixed. If you can, avoid Ikea, if you can't avoid Ikea, avoid buying this dishwasher.
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CBMI · 13 reviews · Experienced 2026-03-30 ·
★★★★★
Sadly my order did not arrive today…
Sadly my order did not arrive today despite paying for express delivery. Very disappointing.
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Chris · 4 reviews · Experienced 2026-03-29 ·
★★★★★
Waited around for an hour at collection…
Waited around for an hour at collection point for my slot. No update on the tracking. Finally called Customer Service to be told it was never loaded on the van in the first place so wouldn’t be coming. Absolute waste of time, won’t bother in future
