IKEA (www.ikea.com) has a 1.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I am disappointed to say that e everything seems to be worst class at IKEA , they are selling product which are less durables than what you buy from Footpath. better try other places. as they are only money making business with the earned goodwill they have so far.
Not worth the saving. Quality is poor, and if you ask for the delivery the only guarantee is that you will not receive your product on time. Flew out of state to receive the product at the location, already rescheduled my flight twice, paying the cost and missing my daughter events. They work with RXO.. shame on both. Useless. Canceled the order, spent a little more, which if I discount the flight, would not be much more, and everything went smooth!!! Go back to Sweden! On US you don’t see my money ever again.
Ikea Waterford Warning: Don't trust "held" delivery dates – Automated cancellations are brutal I am extremely disappointed with the lack of communication and coordination at this location. We specifically coordinated our order (Order #1598902459) with a sales associate to be held for a specific pickup date because we were traveling and unavailable before then. Despite being assured this would be "no problem," the system's automation took over. The item arrived early, and because it wasn't collected immediately, the order was cancelled two days later without a single phone call, email, or text notification. We showed up as scheduled only to find our items back on the shelf and our order voided. No solutions or workarounds were offered by the staff. This was a massive waste of time and energy. If you have a tight window for delivery or pickup, be aware that their in-store promises do not seem to override their cancellation software.
Tricked into buying a kitchen Ikea "discontinued" my kitchen mid-project, leaving me with a half-finished kitchen and no options. Then they refused to compensate me to find a solution elsewhere. Here is the chain of events: - spent 4 design meetings of 90 minutes each designing a kitchen with Ikea - while several key items (fronts) were out of stock when the time came to order, I was assured that I would get the missing parts eventually, and encouraged to go ahead and order my kitchen - I did this, and booked dates for delivery and installation. I paid electricians and plumbers to prepare for the installation of the kitchen as planned and promised (meanwhile, no news on the missing pieces) - Ikea's contractor arrived as scheduled and installed my kitchen (the parts available ... so I had a half-finished kitchen) - I called customer service to ask about the status of the missing parts. Only then did they tell me: those parts have been discontinued and i will never be able to get them The options I've been given my customer service: - they take back the fronts that have been installed - I choose different fronts from the Ikea range, which they will install instead. (I don't like the other options in their range.) This is nowhere near good enough, as I'm sure anyone reading this will agree. A kitchen is designed and purchased as a package. I would not have purchased my kitchen from Ikea if i wasn't happy with the design ... and the fronts are a key part of that. In summary, i have been completely mis-sold a kitchen and left with something half-finished months into my project, having spent many thousands of kroner. Complete waste of time and money. Criminal.
I bought 2 PAX cupboards @IKEA, using the configurator. It was including FLISBERGET doors. Since I used the configurator I assumed it was all OK, but receiving the cupboards it appeared that the left or right doors were unmountable (actually, there is only one FLISBERGET-door and you need to put it upside down, but then the middle hinge appears not to be in the middle). I first contacted #IKEA on it, but since I ordered it via my company I had to contact #IKEA for business. Terrible!! I called them 3 times in a row, every time waiting for at least 10 minutes to be answered and the connection was broken immediately. Desperate I left a mail, and got back evrything: you did it wrong, you did it in the wrong order (I followed the booklet), you just have to rearrange your shelves and finally: we will come, bring 4 doors and fix it (I told them that this was useless unless the doors were different). So, nope. Now I have a cupboard where, if something falls out of a drawer, I have to dismantle half the cupboard to get it back. They offered a virtual check of €40,- for the inconvenience. Well done @IKEA, keep the check because I have to spent it at @IKEA. Not for me.
Olga is very rude and not helpful she damage me i try to return not open item she acusing me that i open and i didnt then she refuse shes very aggressive i do not recoment ikea to continue with ppl like this working in customer service.
Ordering cabinets from IKEA is a disaster!! The order for an extremely time-sensitive project was delayed 3 times. The 3rd time was a week after promising that there would be no further delays ... when we told them that due to time sensitivity we would need to cancel the order. Their final delay killed any time for us to order from anyone else. The cabinet page does not explain that IKEA cabinets don't reach the ground ... additional components are needed for that ... and while add-on accessories are highlighted on the webpage, this is not. In the US it is an expectation that cabinets ordered reach the ground. They also require a special bracket to install them ... also not on the web page. Because the cabinets came 3 weeks late, we had to build all of them 2 days before before a scheduled installation or face a 1 month delay in moving into the house. When we built them, we realized that something was missing for installation (which we would have realized in plenty of time had the cabinets been delivered when promised (or stated on the website). The closest IKEA to us was 2 hours away and we were ready to drive there but they did not carry the brackets. After 1.5 hours on the phone with customer service, we discovered that the closest IKEA with the brackets was a 5+ hour drive away and while they had them in stock there, the fastest they were willing to FedEx them to us was 5 days later ... past our required installation date. As a result, I had to leave 15 minutes later and drive from Western NY to New Jersey, arriving 30 minutes before the store closed in order to get the brackets. I then drove home ... yes in a snow storm ... arriving home at midnight ... because IKEA could not send the brackets to us in a timely manner. And IKEA refused any sort of compensation for their multiple screw ups. I will never buy anything from them again and would urge extreme caution if you are ordering online.
Havsta Excellent on value and quality Not overly difficult for me 68 year old female customer to install 3 double base cabinets & 3 double glass door top cabinets. Took 7 hours at a steady pace to complete. Very happy indeed The end result is superb
SubjectIssue with Bed Base (leirsund) Design problem I am writing to raise a concern about the bed base I recently purchased.The main issue is with the design of the bed base. There is a gap of approximately 12 cm on each end, making a total unused space of about 24 cm. Because of this, the mattress does not fully sit on the base, and we are unable to use the entire bed area properly. This significantly affects comfort and usability.I believe this design is not practical. To resolve the issue, I would suggest either:Adding 2–3 additional support slats to cover the gaps,
I bought Ikea Pax Wardrobes in Jan and had them fitted by their team.so afterwards I noticed marks on two of the panels where they appear to be sticking as they slide across .I have called many times and eventually around the middle of Feb they sent out new panels .Since then I have been chasing them to arrange fitting of these new panels .I have called numerous times and keep being put on hold , no later than this morning ,over 11 minutes on hold and they wanted me to hold longer .I requested a callback and was told again that service is not available.Anyone would think I'm not the customer, what an appalling service , it looks like I will have to drive to their store,a good hour away to see if I can get this sorted.
IKEA Tampa - only self checkout and then they want to audit your purchases. I don’t think so! I left it all there! If you are going to have someone audit me then just have them do it! Ate at the restaurant too. Food was mediocre at best. Gentleman behind the counter seeing food was very nice!
I ordered a PAX wardrobe from IKEA Linköping, and after unpacking my third delivery, I can confirm that consistency is not the issue—all three have arrived damaged. At this point I’m less assembling furniture and more collecting evidence. How many attempts are usually required before receiving an undamaged item?
I am writing to formally express my extreme disappointment regarding my experience at store on Dublin, Ballymun My family and I traveled over 2.5 hours to your Dublin location for a pre-booked bedroom planning appointment. Upon arrival, I was informed by a staff member, Tanya, that your location does not offer bedroom planning. When I politely pointed out that your official website explicitly allows for this booking, I was met with unprofessional and aggressive behavior from another staff member, Michelle, who insisted I "step aside" rather than attempting to resolve the discrepancy. I requested to speak with a manager, and while Cristian was professional and attempted to rectify the situation by offering an alternative slot with a senior planner, the outcome remained unsatisfactory. After a further 20-minute wait, we were informed that even this senior planner could only assist with wardrobes and not full bedroom planning. This entire ordeal resulted in a wasted day, approximately €100 in fuel costs, and significant distress for my family, including my two young children. It is unacceptable that your booking system allows appointments for services that are not available at this location. Relying on the claim that "the website is for UK customers" is not a valid excuse for the poor communication and hostile treatment we experienced upon arrival. I expect a response from Ikea regarding how they intend to rectify this wasted expenditure and how they plan to fix booking interface to prevent other families from having a similar experience.
My very nice Ikea floor lamp was delivered and put together fine. But one of the bulb sockets is a non-standard E12 size - yet without appropriate notification. Yes, it was in the fine print,but who reads the fine print for a $22 purchase - when the vast majority of floor lamps use energy efficient, standard led bulbs! Thanks Ikea for informing me I can take it apart, re-box it, drive to the store, wait in line at customer service . ...
Many thanks to Fatima at Harlow IKEA for accommodating us with designer session! Her input and creativity was supportive and professional. Thank you again!
My order have been made on March 25, until today I have not received my goods. And after me giving them a phone call they informed me my order has been cancelled. My money has not been refunded to my account. My order confirmation is AC824B2F6E28 from the 25th March. Until then I have made somany phone calls, but non reply to my email. They do not want to leave written trail. Yesterday 24th April they told me I need to pay one more time to receive my goods.
I ordered 4 items from IKEA in Malaga. They have now all been delivered.
I recently remodeled my kitchen and, in an effort to save costs, decided to use IKEA for the base cabinets, dishwasher, and refrigerator. Unfortunately, my experience has been extremely disappointing. The dishwasher never worked properly and completely stopped functioning after just one week. I was advised that it would be easier to replace it and return the original unit. I am now in week three of waiting for them to pick up the faulty dishwasher and install the replacement. So far, IKEA has missed three scheduled appointments. Each time, I’ve had to follow up myself to report that no one arrived. Customer service representatives consistently have no clear information, apologize, and mention they don’t see a delivery request scheduled—only a vague 8 AM to 8 PM window, which is unusual since prior appointments were given in four-hour windows. I have also requested multiple times for a manager to contact me, but I have yet to receive a single callback. Additionally, as a first-time homeowner, I was not aware of the low quality of the cabinet finishes. The fronts scratch extremely easily—even light contact while cleaning can cause visible damage. The materials feel cheap and poorly constructed. I plan to replace them after completing my bathroom remodel. The only saving grace has been the countertop I selected, which helps improve the overall look. However, overall, this has been a frustrating experience due to poor product quality and lack of reliable customer service.
IKEA kitchen planner is a joke, nothing working here as it should, waisted hrs and couldn't even get the right size of my kitchen to start.
WARNING TO CONSUMERS IN THE NETHERLANDS: IKEA NL is currently operating in breach of the Dutch Civil Code (Burgerlijk Wetboek). My case (25148694) involved 3 failed delivery attempts, a 23-day delay, and double charges. Despite being in legal default (Verzuim) since April 10th, IKEA’s claims department (Esha) explicitly stated that their "internal policy" overrides Art. 6:74 and Art. 6:96 BW. They refused to refund a delivery fee for a service they failed to perform and denied reimbursement for transport costs incurred to mitigate their negligence. I have formally filed a case with De Geschillencommissie (Arbitration). If you are experiencing similar issues with IKEA NL, do not accept their "vouchers"—demand your legal rights under Dutch Law. IKEA: See you at the arbitration hearing.
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