Illamasqua (www.illamasqua.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
K
Kate · 4 reviews · Experienced 2026-07-24 ·
★★★★★
The illamasqua customer service is non…
The illamasqua customer service is non existent! Why does it have to be so difficult to get in touch with them? The email address bounced back and the Facebook one isn’t straightforward (wants me to sign into messenger which I don’t use) and phone number doesn’t work. So, I am reaching out here as they seem to respond from this! I am wanting to find out if you will be restocking a blusher, in particular:
Illmasqua Powder Blussy - I can’t say the shade name as Trust Pilot says the word is inappropriate (what a joke). The shade starts with a H
Can someone respond?
Reply from Illamasqua2026-07-25
Hello Kate,
Thank you for leaving your review.
Our website has now closed, I am sorry for any disappointment caused.
For stock enquiries, we would kindly refer you to speak with your local stockist.
Kind Regards,
Kayleigh
Haven’t received another item from delivery. Website isn’t taking me to Illamasqua anymore but Look Fantastic. No customer service
Reply from Illamasqua2025-12-29
Hi Lauren,
I am sorry you haven't received your item and are having website issues. We appreciate your feedback and will investigate the matter promptly.
I’ve now sent you a message — please have a look when you have a moment.
Best regards, Natalia
s
sophie Rae G · 18 reviews · Verified · Experienced 2025-11-30 ·
★★★★★
Reliable delivery time!
Always so fast, perfect customer services and reliable delivery
Reply from Illamasqua2025-12-11
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Always really happy with my purchases , price and quick delivery of my items
Reply from Illamasqua2025-11-24
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Fabulous products but don’t ever expect a free gift, that’s just a rouse to draw you in.
“Quell surprise” get to check out and every single time “Free gift is now out of stock 🤣
Seriously guys, your products are quality enough for you not to cheapen your brand with this cheap trick.
Reply from Illamasqua2025-11-18
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
delighted with the quick service. have been using illamasqua lipstick as my favourite for years.
Reply from Illamasqua2025-11-05
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
J
Jo · 24 reviews · Verified · Experienced 2025-09-07 ·
★★★★★
Best foundation I’ve used but hard to find
I love Illamasqua products, especially their foundations. I only wish they were easier to find in the UK as the Beyond Foundation is hands down the best I’ve ever used and covers eczema break outs and scars wonderfully and without being heavy or cakey. It’s perfect. I can no longer find my shade however which is disappointing and so am having to use a slightly darker one.
Reply from Illamasqua2025-11-05
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Purchased black mascara it's one of the best I have used, no clumping or awful thickness will be buying more, also purchased the pink blush which went on lovely and stayed put all day, great prices as all products were 70% off
Reply from Illamasqua2025-10-20
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Very easy to use website. Lovely designs, amazing quality, and extremely fast delivery.
Reply from Illamasqua2025-10-13
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
S
Sara · 1 review · Verified · Experienced 2025-10-07 ·
★★★★★
Amazing products!
Reply from Illamasqua2025-10-13
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great long-lasting products and fast service. One of the best waterproof mascaras I have ever used. The foundation looks great on my mature skin... Love it love it. is the brand coming to End of life which is really disappointing. Would rate these products on my skin as superior to Charlotte Tilbury's and may be not quite as good as Chanel
Reply from Illamasqua2025-10-13
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Discard all the products on offer - severe skin irritation
All the products that I purchased under the promotional offer caused me severe dermatological reactions. The mascara and setting sprays, in particular, caused irritability led to eye irritation and skin redness. Attention: please discard the products immediately
Reply from Illamasqua2025-10-10
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with these items, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Love it all. Wish more stock was available still, the make up is excellent quality. Delivery was good.
Reply from Illamasqua2025-10-08
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
M
Marilyn · 24 reviews · Verified · Experienced 2025-09-30 ·
★★★★★
Great products
Reply from Illamasqua2025-10-01
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
L
Louise · 4 reviews · Verified · Experienced 2025-09-30 ·
★★★★★
Amazing Quality
Quick delivery, amazing quality make up. I have used for years, especially their blushers.
Reply from Illamasqua2025-10-01
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
