Illamasqua (www.illamasqua.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
A
Andrea C · 10 reviews · Verified · Experienced 2025-05-10 ·
★★★★★
Amazing value products on sale
Amazing value products in the sale, I wish I'd looked earlier before some products became unavailable. Coupled with super fast delivery, a wonderful experience purchasing direct from Illamasqua. Happy customer.
Reply from Illamasqua2025-05-16
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
This is my second order in a week… and okay, yes, it is my birthday, so I was definitely treating myself. But honestly? The main reason is that these products are just perfect for my skin.
Now, let’s be real, I’ve got sensitive skin that’s leaning toward the “mature and fabulous” category, and everything I’ve tried has been a total win. I basically went all in and built myself a whole new makeup kit.
The gel eyeliner? Pure magic. Whether you want sharp, snatched lines or a soft, smoky vibe, it does it all. The lip products? Super pigmented and glide on like a dream (no mirror panic needed).
That colour correcting bronzer and the colour veil? They somehow make me look like I’ve been drinking green smoothies and getting 8 hours of sleep (spoiler: I haven’t). Healthy, glowy skin without messing with the texture? Yes, please.
The concealer is so light, it doesn’t settle into those “life experience” lines but still covers dark circles like a champ. Top it all off with the dewy setting spray and boom, you’re ready to conquer the world (or at least your to-do list).
Now for my one tiny gripe… I need more brushes! I’ve bought a few already and grabbed what was available recently, but I need a good foundation brush and a proper one for bronzer. Please make it happen. Oh, and I’m also missing some of the lashes—especially “Intoxicate.” Bring them back!
And if all that wasn’t enough, everything is cruelty-free. So yes, you can feel fabulous and guilt-free. Go treat your face. You won’t regret it.
Reply from Illamasqua2025-05-16
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
S
Sara · 3 reviews · Verified · Experienced 2025-05-15 ·
★★★★★
Super fast delivery
Super fast delivery, arrived within a day of ordering. Excellent makeup.
Reply from Illamasqua2025-05-16
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quality products, amazing prices and fast delivery
Reply from Illamasqua2025-05-12
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good quality products . Easy to place order . The company was always keeping in touch with you to let you know about your order .
Reply from Illamasqua2025-05-08
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
M
Ms K Bates · 17 reviews · Verified · Experienced 2025-05-03 ·
★★★★★
Easy to perform transaction at…
Easy to perform transaction at competitive price point. Disappointed that “Liable” lipstick colour wasn’t available (is it coming back?) but found an alternative.
Delivery was speedy
Reply from Illamasqua2025-05-07
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
k
kate · 150 reviews · Verified · Experienced 2025-05-04 ·
★★★★★
Absolutely AMAZING
Absolutely AMAZING service. Could not have been faster. Love the products as well . Thoroughly recommend both service and products.
Reply from Illamasqua2025-05-07
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
K
KA · 77 reviews · Verified · Experienced 2025-05-05 ·
★★★★★
Nicely packaged reasonably priced…
Nicely packaged reasonably priced lovely looking products I look forward to trying thanks
Reply from Illamasqua2025-05-07
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick delivery, nice, good quality make up, do not try everything yet. Overall a happy customer.
Reply from Illamasqua2025-05-07
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
One of the shadows arrived broken so all the powder was lost !
Reply from Illamasqua2025-05-07
Hello Joanne,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order arriving damaged. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
The site is ridiculous - its showing items in stock - it even reads 'currently in stock' - then it doesn't allow to add to basket - and when complained about this been repeatedly told its because the item is out of stock. In the meantime I keep getting emails saying 'items on your wishlist are back in stock. Same cycle repeats. Which is it Illamasqua, is it in stock or not? And if it is why can't I add it to basket? Sort out your systems please.
Reply from Illamasqua2025-05-07
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Ease of ordering and speed of delivery
Quality of goods when delivered
Reply from Illamasqua2025-05-07
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Always love ordering from Illamasqua, quality products and quick shipping
Reply from Illamasqua2025-04-30
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
I did not receive my order.
I received an email it was delivered on Sunday when l was home all day!
Reply from Illamasqua2025-04-30
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
