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Image Magic Printing Sdn Bhd

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345 reviews

4.3345 reviews
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About Image Magic Printing Sdn Bhd

Data updated
Website
www.imagemagic.com.my
Category
Business Services
Location
Malaysia
Status
Unclaimed
Last 12 months
127 reviews
Replies to negative
100% (41/41)
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About this business

Our online printing services consists of product such as digital business card and offset business card. Digital Printing will consists of product such as short run flyers, booklets, letterhead, postcards, event ticket and sticker. Litho Offset Printing contain product like bulk brochure, long brochure, bulk flyers, bulk booklet, bulk posters, receipt book, envelopes, money packet and notepad. Signage will have product like poster, poster with foam board, image wrap wooden frame, short run banner, large format sticker, fabric banner, bunting, roll up bunting and pop up system.Rubber Stamp consists of AE Gel Stamp, Ready Made PreInk Stamp, Embossing Seal, Normal Pre Ink Stamp and Pre Ink Stamp refill. CD DVD will have CD/DVD Cover Print and Round CD/DVD Print.Promotion & Events will have fridge magnet, button badges, Easel Stand and Carton Boxes. Lastly For Business Essentials, the product will consists of training manual printing, proposal printing, color document print, black & white document print and membership card.

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Is Image Magic Printing Sdn Bhd legit?

Image Magic Printing Sdn Bhd (www.imagemagic.com.my) has a 4.3 out of 5 rating on OK.one, based on 345 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Quality, Product. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional print quality, noting that the final items are well-made, feature accurate colors, and arrive safely with solid packaging. People also appreciate the remarkable speed, mentioning that inquiries are answered promptly and orders are completed efficiently without any unexpected delays. A few other people also felt that the friendly staff is exceptionally accommodating when handling tight deadlines, sampling, and special custom requests. Consumers are genuinely satisfied with the attentive communication, sharing that the team ensures every project runs smoothly from initial design verification to final delivery.

Auto-generated from all reviews of this business. For reference only.

What people say

Efficient respond! Efficient action!

It is my first time dealing with a printing company outside my own country through emails only. Imagemagic has demonstrated their ability to understand our need and provide concrete solutions, advice and deliver their quality of their service. They are definitely worth recommending.

Reply from Image Magic Printing Sdn Bhd2014-10-20

Thank you for your positive review. We looking forward to serving you again in near future.

My guesses was wrong.

Here I am waiting for my business card to come from image magic. As soon as i received it then I checked that my b card design was wrong. I purchased for 4 side corner but i just got the normal one. I thought they were trying to cheat me. But the way they repent their mistake, from taking back the b .card to send back the new one, is truly remarkable. You wont get the same service from other design company. Truly remarkable.

Reply from Image Magic Printing Sdn Bhd2014-09-04

Hi there Nadzir, first of all sorry for the silly mistake that we made. We hope that we are able to correct the mistake for you in time. Thanks for the comment above as this is needed for future improvement of our production and marketing team.

Everything is excellent except for the Airpack delivery service.

I received my print today. It was a 48" x 48" abstract print and I love it! From ordering to confirmation to payment was excellent, fantastic company. However the delivery company (airpack) worker was horrendous and rude. Not only he delivered my package to the wrong house number and insisted he did not read the address wrong (he did by the way), his rude manner got my nerves and I had to meet him outside to self collect in the end. I read online and that particular delivery company is famous for ill manner workers. Its a shame otherwise everything excellent.

Reply from Image Magic Printing Sdn Bhd2014-07-04

Hi Michael Tan, thanks for the review above, we really appreciate it and we are really sorry regarding the Airpack delivery services worker that leave a bad impression for you.I will lodge in a complaint to their company and let the management do something regarding this matter. If problem still persists, we will not hesitate to change our courier services. It is great that you provide us this feedback, at least we can do something. Thanks again.

White papers

Very good product Magic print, but when i take home the app to my Iphone it´s function very good, but i only got white papers. It seemed that it only working with colour that mix a black printing, but i only got blacl ink in my printers. I would like to change the app that it could printing only with black ink. Kjell Wångersjö Säve Sweden Gothenburg

Generally good service and quick delivery, with accurate color consistency translated from files to prints.

I feel I should bring up one incident with your customer service: I sent in 2 separate designs for printing a few days apart from each other. The first design was paid by online bank transfer and the second by credit card. As I failed to email the receipt of the bank transaction, the first order sat in "pending" status for some time. When I emailed to enquire about it I found the experience very frustrating, as the person kept referring to the 2nd order saying it has been sent with no mention of the order in question, despite me stating very clearly, bolded and highlighted, that I was asking about order #1. After about the 5th email I got tired and rang, then things were settled. She could have mentioned from the start of my enquiry that the order couldn't proceed without proof of payment, rather than completely ignoring my question. I understand it was my mistake, but I felt that customer service could've handled a small matter like this more efficiently. Overall though, I am pleased with your service and would come back for future reprinting.

Reply from Image Magic Printing Sdn Bhd2013-01-07

Hi there Sulyn, thanks for the feedback. This review is very important to us and thanks for taking your precious time informing us regard this issue. We will improve on our following up customer job in future.

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