About Italojewelry
Data updated- Website
- www.italojewelry.com
- Category
- Shopping & Fashion
- Location
- United States · Commerce
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (8/8)
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Is Italojewelry legit?
Italojewelry (www.italojewelry.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
Great quality jewelry.
I love the sizing options
I love the sizing options, 1/4 sizing isn’t common. Love the unique cuts, I get compliments on a regular basis on my rings. The best part is they’ve made it affordable for me to have a collection of engagement rings that I can switch yellow or white gold and have colors to match outfits. Multiple orders in history.
What went wrong is that I purchased 2…
What went wrong is that I purchased 2 flex bracelets and they were too small for my wrist. I reordered another bracelet that is a larger size. I emailed to get a return label and explained the situation and “ Daisy “ responded with an email stating to prove that the measurements were off and then she’ll let me know how she’s going to handle it. Very poor customer service and be sure of sizing
Reply from Italojewelry2026-07-13
We’re sorry to hear that the bracelets did not fit as expected and that your experience with our customer service was disappointing. We understand how important it is to find the right fit, and we appreciate you sharing your feedback. Our team has provided the return instructions to assist with your request, and we hope we can help resolve this matter smoothly. We value your feedback and will continue working to improve our products and customer service.
Easy to order
Easy to order. Nice designs
Absolutely awesome
I am extremley disappointed and wished…
I am extremley disappointed and wished never bought anything from them. it's very clear that they photo shop their jewelry and when you receive the actual piece the color of the stone is different. NEVER AGAIN WILL I ORDER AND SUGGEST YOU DON'T EITHER.
Reply from Italojewelry2026-07-09
We’re sorry to hear that you’re disappointed with your purchase. We understand that gemstone colors can sometimes appear differently due to lighting, photography, and individual screen settings, but we always aim to represent our products as accurately as possible. We would appreciate the opportunity to make this right. We offer a 60-day return and exchange policy, and our customer service team would be happy to assist you with a return or exchange option that works best for you. Please feel free to contact us at [email protected], and we’ll do our best to help resolve this.
I want my Treat15 discount.
Reply from Italojewelry2026-07-09
Hi there, we’re sorry you were unable to use your discount code. Please contact us at [email protected] with your order number, and we’ll be happy to assist with the discount difference. For future orders, please remember to apply your discount code in the shopping cart before placing your order. Thank you for your feedback, and we hope to make this right for you.
Tennis chain
This is the second time that I have purchased from you. The first tennis chain I bought had white and emerald stones.I just bought the one with red and white stones because I have an American Flag rhinestone pendant that will go with the tennis chain. And I will buy the white and blue sapphire one later. These tennis chains are made well and the silver doesn’t change color.
The beautiful sapphire and “…
The beautiful sapphire and “ diamond”earrings arrived, and they are absolutely stunning! The packaging was beautiful, the timing for delivery was good and the earrings are so well-made!
I liked the quality of the items and I…
I liked the quality of the items and I really appreciate the effort of the team to solve my problem.
A little help from italo
Hello, I’m not a new customer. Comcast stopped its email business and I had to change my email with you. I’m now being treated like a new customer.Do I really need to open a new account and lose my points and past account? Dennis Berdine.
Reply from Italojewelry2026-07-02
Hi Dennis, thank you for your message and for your continued support. You don’t need to open a new account just because of the email change. If you keep using your original Comcast-linked account when placing orders, your points will continue to accumulate there as normal. If you decide to move to a new account, we can also help transfer your existing points balance so nothing is lost. Our support team has already reached out to you and will be happy to assist further.
I was not able to use my Discount Code.
Reply from Italojewelry2026-07-01
Hi there, We’re sorry you were unable to use your discount code. Please contact us at [email protected] with your order number, and we will refund the discount difference. For future orders, you can apply your discount code on the shopping cart page before completing payment. Thank you for your feedback, and we hope to help resolve this for you.
Total scam
Total scam. I bought two rings. One was clearly nothing like the picture: blue topaz and “diamonds” are all cloudy, no glimmer. Their return policy implies that if you are unhappy with your PURCHASE email them for authorization to send back for a FULL refund less their original postage fees. They just offered me $15 for a ring I paid $129 + tax for. The ring is not worth more than $25. BEWARE!!!
Reply from Italojewelry2026-07-01
Hi there, we’re really sorry that your experience with the rings did not meet your expectations. We have already provided you with the return address and instructions via email. Once the return is received, we will proceed with your refund immediately. We truly regret the inconvenience caused and appreciate the opportunity to make this right for you.
Beautiful rings at a fair price.
Beautiful jewelry, great quality and selection
Easy to search product. Have shopped here before and have always been very happy with my purchases.
Excellent customer service...I…
Excellent customer service...I mistakenly ordered the incorrect size...I emailed customer service and called left message...They responded within 15 min...changed my order and emailed me confirmation. Definitely would buy from them again!
Beautiful earrings.
I received my earrings today and I am so impressed with the service, communication tracking and overall service top class. The earrings are so perfect for me in every way Craftsmanship 100% so is styling can't wait 'till tomorrow I"m wearing them now. Thank you Italo Jewellery you will have me as a customer again. Theresa Hunt Australia
Great selection
Free shipping, coupon code, product warranty.
Excited to receive 1st order
I find the Italo jewelry to appear to be well made and elegant. I am looking forward to receiving my 1st order. I purchased a ring that reminds me of my favorite college football team, the Oregon Ducks. I had it engraved inside with "Go Ducks!".