Italojewelry (www.italojewelry.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
I found the Italojewelry website easy to navigate. The product range is diverse and appeals to a large demographic. Photographs are detailed, as are product descriptions and now I just have to wait to see if my ordered items match the detail online.
Firstly, don't believe their shipping times. They are nonsense. You get an email weeks later saying that they are hand crafting your jewellery and it is going to take longer. Chances are, they are not. When jewellery eventually arrives, the presentation and gift boxes are stunning. My rings however were kinda underwhelming.
We’re sorry to hear your experience didn’t meet expectations. For transparency, the estimated processing time is shown on each product page once a size is selected. In-stock items are typically shipped within 24 hours, while popular or made-to-order pieces generally require 8–15 business days for preparation. We recommend checking the listed timeframe before placing an order and selecting items marked for 24-hour dispatch if faster delivery is needed. We also offer free shipping, as well as express shipping options, with delivery typically taking 3–6 business days after dispatch. We appreciate your kind words about our packaging and are sorry the rings did not meet your expectations. We also offer a 60-day return and exchange policy to ensure customers can shop with confidence. Feedback like yours is truly appreciated as we continue improving.
I bought my last ring from you. I wore it for years. Recently lost it on a bus and was sick about it. 😢 I’m hoping this new ring will be as enjoyable as the last ring was to me.
Your selection is incredible and your quality is superb. Unfortunately I stopped ordering from Italo and changes to Sayabling. Their products are of poor quality and their customer service is dismal.
I wanted to return my purchase. Found Tina in Customer Service to be very helpful and responsive! Would purchase again because of her outstanding service!
I haven’t received my order yet so I’m basing this rating on my checkout experience. The email I received said hurry an use code Hurry 15 but it would not let me add the additional code for an additional 15% off and it did not take it off at checkout; I’m considering canceling my order or returning it for a refund when it arrives. I love your products presented for shopping but I’m not happy about the total discount I didn’t receive. Thank you Millie Pataki
I received the beautiful pink and white sapphire wide band ring for Mothers day. The ring is jist stunning and so comfortable to wear. Like other pieces I have purchased from italio, I wear it everyday never taking g it off. Highly recommended
I wear my ring doing a lot of hands on activities still looks just as good as the day we got them very good experience fits perfect very good website and place to shop!
Love my ring. Was worried about delayed in delivery. I have just placed another order and am looking forward to getting it.
very nice to work with beautiful jewelry always sends me updates , love everything i have purchased just beautiful
Daisy was absolutely amazing in helping me.
Very happy, lovely jewelry, would buy from them again.
I have bought several items from Italo. They are all beautiful. I have worn 3 of the goldtone rings constantly and there is no tarnish or wear to be seen. Also, I received a ring in the wrong size, and they agreed to replace it. This made me very happy. I will definitely buy again. Their customer service is wonderful.
I was impressed with the easy process of ordering.
Ordered on 5/8 confirmation #478672 waiting for shipping information until I place another order.
Thank you for your order and feedback. Most in-stock items ship within 24 hours, while some high-demand styles may require additional processing time before shipment. The estimated processing timeframe for each item can be viewed on the product page after selecting the size option. We have also contacted our factory to help expedite your order. Once it ships, a shipping confirmation email with tracking information will be sent automatically. We truly appreciate your support.
The site was very professional and user friendly, especially the promotional discounts.
I had a small issue with my bracelet. They addressed and fixed it very quickly.
I don't know why this company have so many good reviews when it takes quite some time to get your purchase. The products are shipping from China for God sake. I feel I have been deceived with how long it would take to receive my purchase. Never again will I order from this company.
We’re sorry to hear the delivery time did not meet your expectations. After reviewing the order, we can confirm it was placed on May 6 and shipped the same day. The free standard shipping option selected at checkout typically takes 8–13 business days for delivery. For customers who need faster delivery, we also offer expedited shipping at checkout, which generally arrives within 3–6 business days. We appreciate your feedback and will continue improving the clarity of our shipping information and delivery expectations.
The company was responsive, receptive to my needs and inquiries. They never failed to not communicate and the quality of my purchases was exceptional, my wife loved them all.
102 reviews matching