Italojewelry (www.italojewelry.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Easy to do and for me the best part was that Sandy on the customer support team notified me that I had accidently put in a duplicate order. I deleted/cancelled one and everything turned out fine. Thanks again Sandy and so glad you were watching out!
Because I really like the ring, I’m looking forward to putting it on
This is my second piece of jewelry from you. Very happy with quality of your rings
love dealing with this company Selection and pay process very easy. I have many of their pieces and plan on having more!
This is my very first order with Italian and I am extremely happy. I created my own issue with the order process and this is the first time online customer service was so prompt. They solved my problem immediately. I can’t wait to receive the rubg I ordered. I know it will be exquisite. To have quality customer service is really special. Italian Jewelry is outstanding. Anxious to place my next order. I am a very hally custoner.
We’re very sorry for the inconvenience caused. We have already issued a refund to your original payment method. It should arrive within 3–5 business days depending on your bank. Thank you for your understanding, and we appreciate your feedback.
It was easy navigating your sight I appreciate the 10% off and I used my points and I received a good deal ! Thanks for all my Italo jewelry
This company has excellent customer service with prompt responses and easy access. I will be sharing my experience with friends and family!
Beautiful styling. Good prices.
This jewelry is beautiful. Great quality!!! Will order more in the future.
Very pleased with the jewelry and the great customer service. The customer service is very prompt in their responses.
Easy ordering process love the choice of different sizes the jewelry is beautiful
Quick and easy to order the bracelet caught my eye because I wear gold and I have a gold pave diamond ring that it will match perfectly I have a necklace I ordered from you I love and get many compliments can’t wait to receive my bracelet thanks
Thank you for your feedback. We’re sorry for the concern regarding an unauthorized transaction. This order has already been canceled and a full refund has been processed. If you need any further assistance, our support team is always here to help.
Instant solution, i was impressed thx
Arrived beautifully packaged. Both items excellent quality. Ring perfect but necklace was considerably smaller than expected - I even went back online to check the photos and it def looked much bigger
This is for your customer service department— I had an issue (probably just a design flaw) with a ring I ordered. Upon contacting Italo, they were easy to work with. Prompt, courteous and understood the problem with the product and were able to offer a suitable replacement immediately. Thank you.
I love what I find, but I would like to see more styles that are "simple" showing more of the sterling/metal and less small stone coverage. Thank you.
Your jewellery caught my eye and I was very pleased with my last purchase from you. So I decided to look at more bracelets and found another one that I'm sure I'll love. I'll let you know when I receive it! Thank you for your swift delivery on my 1st order, too! Gail Moll
I never received the birthday ring I ordered and paid for my wife, from Italo!!! After countless emails with Italo (to no avail), I filed a dispute with my credit card company, Discover. Italo said they would replace the ring for $35. I paid Italo the $35, they came back and said they would not honor the $35 offer unless I cancelled the dispute. Why would I pay an additional $35 for a ring I never received??? There is a major language barrier with Italo being based in China!!! Italo is not a company of integrity, they still owe me the $35 I paid for the replacement ring, they never fulfilled! My wife is so disappointed and I am livid, I will never buy from Italo again! DO NOT PURCHASE FROM ITALO!!! :(
We’re sorry to hear about your experience and understand how frustrating this must be. We’ve reviewed the order and confirmed through the carrier that the package was delivered to the address provided. Proof of delivery was shared during our communication. When you contacted us, our team stepped in to help and offered a replacement shipment to the updated address for a reduced $35 fee as a courtesy. After that, the order was placed under a payment dispute with the card issuer. At this stage, the transaction is handled by the payment provider, so we’re not able to make changes or send a replacement while the review is in progress. We’re still here and ready to help as soon as we’re able to move forward, and we’ll continue supporting the resolution.
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