Apple (www.itunes.com) has a 1.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-29.
This guys unbelievable - after speaking to them I realised why I hate Apple so much, I had any issue with my gift card. they said they would helped me and instead of helping they threw me under the bus, with a even bigger issue than I had before.
these guys are imbeciles - they call themselves senior advisor/manager and they have no power no skill apart from wasting oxygen.
Another reason why we have global warming is because of apple after service all just oxygen burners.
one of the most useless companies to grace this earth. Maybe the should go learn customer service skills from places like PayPal.
I DONT HAVE THAT OLD PHONE NUMBER!!!! WHY WOULD YOU USE THAT INSTEAD OF PASSWORD AND SECURITY QUESTIONS? I PAID A LOT FOR THOSE SHOWS AND MOVIES. IF I CAN'T GET IN TOMORROW THEN I'M SUING YOU. COMPLETELY RIDICULOUS. THERE ARE A MILLION OTHER WAYS TO DO SECURITY. I'M ALSO GOING TO KEEP TRYING TO GET THE PASSWORD SO WHOEVER HAS MY OLD NUMBER CAN GET IRRITATED WITH YOUR HORRIBLE DECISION AS WELL.
I bought this and spotify as they each offered a free 3 month trial. At the end of the 3 months, I decided to stick with spotify and cancel itunes. I have spent the last 40 minutes clicking around on the website looking for ways to cancel this subscription as I don't even use itunes. It is very difficult to find the link for how to cancel the subsciption. When I did find the link, it didn't work. Funnily enough, all the pages that aim to get you to spend money are working fine.
What a shambles trying to get through to iTunes support for tracks I paid for but have now disappeared from my library. The staff try to be helpful and are polite but how can you spend hours on the phone and the problems still not solved? Bear in mind my issue was elevated to the senior staff because the first support team could not solve the problem after an hour on the phone. I arranged another call back, still the issue remains unresolved and the phone kept cutting out even though they were calling me on my landline but because they are calling from abroad this affects the connection and another hour wasted! It is so frustrating I can’t call back because it’s just a massive waste of time and the whole experience wound me right up. My advice is to keep a manual log of all albums and the tracks on the album and the date you purchased it (but whose got time to do all that especially if you have been purchasing music for years)? The other option could be to only purchase music if you choose the unlimited access to tracks for the monthly subscription but I did not want to pay a monthly subscription. At present I feel ripped off and frustrated! For a global company they should be ashamed. 😡
I have enjoyed many years of Apple i-tunes until today when an update has denied me access due apparently to missing files and I cannot obtain any support. Ten thousand music tracks in my library destroyed by their incompetence and there is no way of contacting those responsible.
absolutely horrible experience! Apple is nothing but a robber. My son has accidentally made a number of purchases with my iphone and I have received confirmation of the purchases WITHOUT an order number, so it is impossible to cancel them without knowing the serial number. I have also tried to call the customer service and the call does not go through. Robbers!
Bouht my wife a new i-pod. Didn't work right..had to send it in....came back half the music was gray and would not play...Litterly hours on the phone...3 trips to the store..she still has lost hundreds of dollars in music and they say "We can't help you"...
Never again apple for anything....They suk...
Apple Itunes is one of those things that are so bad that you smile knowing you don't use it. I was buying apple gift cards before i had Itunes account. Everything about this is so confusing. Horrendous interface. Greedy unethical company. They would only let me believe there were only about 75 apps to choose from. I knew there were hundred's of thousands if not more. Bad people run far away.
WORST COMPANY! THEY MAKE THERE PHONES BREAK WHEN YOU BUY THEM AND THEY PUMP OUT MORE AND MORE GARBAGE PHONES EVERY COUPLE YEARS SO THEY MAKE YOU HAVE TO UPGRADE TO SOMETHING THATS LIKE 5% BETTER SO YOU DONT GET BEHIND IN A SILLY OPERATING SYSTEM. VERY SILLY COMPANY I DONT KNOW WHY ANYONE SUPPORTS THIS
Over the years my music library was deleted on a number of occasions and I had to upload it all again each time taking days etc and now all of my podcasts have been removed I liked from years ago. Never using ITunes again I am deleting you this time for good.
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