Apple (www.itunes.com) has a 1.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-29.
by far the worst platform to buy movies and other media. I mean, how can it be that I rent a movie and can't play it, repeatedly?! I don't want to know how many times iTunes support has refunded me the purchase price of a movie because they just can't play it.
Urgh! I loathe this so much. I'm giving up on Apple. One annoyance after another.
Why does music in my library keep disappearing? Then I end up repurchasing and don’t say that’s not possible because there are numerous versions of the same song and if you don’t remember which album you initially purchased from, you buy the same song twice. Apple charges outrageous prices for their products and still, it’s not enough. On top of overpricing products for customers, they are thieves! (I’m sure your excuse this time will be I inadvertently deleted them myself)
A lot of my mates prefer to use android, and other music platforms like Spotify and Soundcloud. But I actually enjoy using itunes and Apple music with my iPhone. The pricing is the same as Spotify, but the music quality is much better, and the playlist setup is much more organized. When I've tried Spotify, I was super confused by the setup and it all seemed messy and unorganized. So I prefer to use itunes, and Apple music.
Huge range and really good sound quality. Not the cheapest service but worth it for the massive library.
It is a bit expensive but sound quality is excellent and range of music is massive.
I post this as a warning to anyone considering using Apple Music. I moved from the UK to Switzerland and changed regions with Apple. As a result, all of the music that I had previously purchased was removed, including music I had made myself and added to Apple Music. Most of the music was not on my iMac because I was using the Apple iCloud service. After many support calls and emails I was told that I should have first downloaded all of my music from iCloud. There was no warning or advice about this when I made the region change. I've lost everything I owned but more importantly, I've lost music that can't be replaced. So much for using Apple cloud services. I asked if the engineering team could recover the files from iCloud but they are unwilling. After being a loyal customer for many years and having spent a lot of money on Apple products and services, I feel utterly let down. Shame on you Apple.
I find myself driven to write this in exasperation at itunes behaviour. I have a fast, very fast, PC, a Ryzen 5900 with 64mb of ram, running Windows 10 64. It is also very well sorted, all the right bios settings, drivers and firmware. I have a lot of software all running at once, including very big graphic design files using lots of resources, yet the only thing that ever courses it to crash it b***** itunes. And it doesn't just lunch itself, oh no, it's like a full-on throwback to Windows 98 days where the whole system becomes unresponsive until eventually you have to do a hard reset. It's hilarious that Apple peddle themselves as elite, when in reality they are totally inept compared to most other modern software producers.
my best devices, good company
Got billed for 2 months without me allowing it, called - no refund.. 1 star
the sound is good but it's a little bit expensive.
Why am I missing Music that I stored on my old iPhone that didn’t go into my new iPhone. I uploaded CD’s that I own to my computer and loaded all of them to my iPhone but they are missing on my new iPhone. WT💢
I wish I can give minus zero star. They billed me for over 2 years and I didn't have any Apple product.The cheek of it is they offered to refund me just 2 months money they've stolen from me.Cheers Apple for robbing the poor guy.
PC User - This thing is an absolute disaster!!! I was having iPhone since 3G, and boy this thing is a nightmare. I am on iPhone 12, I have iPad PRO and this thing as a management tool for your library hurts me every single time I try to do anything with it. From wireless sync to syncing music on different devices to backing up my phone. If there was a SINGLE reason to go on iPhone, it would be that you will never have to use this piece of "software" again.
I used iTunes for iMovie videos, purchased them as I needed them. Great! Then I had to subscribe. I guess so. Got a lot of tunes for my 10 bucks, then saw that every one I downloaded was protected against use on iMovies. Really???!!! I’m only making family videos. So Apple Apps don’t play well with each other it seems. Now the songs I got after subscribing and canceling are gone.
Purchased Adele 30 and ABBA Voyage , then noticed they were no longer on my iPhone library eventually got a refund , no explanation as to how or why they were taken out of my library I wonder how many more albums I’ve bought , no longer in my library not noticed , as they have no idea as to why … you all need to keep an eye on your purchases
good selections of song and very fast support. unfortunately, this app doesn't combine my new music with older music, but it's ok. I find new music myself
I bought several songs from the iTunes store. Paid a lot of $$. Downloaded them to my computer. But can’t play them. I get the message that it is locked and that I can’t play them on this computer. Also, no matter how many times I input my Apple ID and password, it still does not work. Again, it locks out my computer. IT IS A CURSE !! I AM AN APPLE CUSTOMER!! nsrinivasan80 at gmail dot com
Worst app ever actually, worst customer's support, you wont be able to cancel anything........
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