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About JB Tools
Data updated- Website
- www.jbtools.com
- Category
- Vehicles & Transportation
- Location
- United States · Livonia
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 43% (3/7)
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Is JB Tools legit?
JB Tools (www.jbtools.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 43% of negative reviews. Last updated 2026-08-10.
What people say
Quick and Easy
So long as my order arrives on time
So long as my order arrives on time, everything will be golden.
The website acts up when trying to ad…
The website acts up when trying to ad items to cart, like the quantity, it jumps up and down and around, really aggravating. Otherwise just fine
I was able to navigate though the site…
I was able to navigate though the site with no problem will difinetly use the site again. For other tools I need.
main shopping page is a little annoying…
main shopping page is a little annoying with the large drop down menu dropping down immediately if you happen to come close to the header. Nearly made me leave the site.
Product poorly packaged damaged in…
Product poorly packaged damaged in shipping. Shipper returned product to jb tools. Nothing but crickets since. No longer answer emails, no refund, no phone calls answered. So they took my money and filed a claim with shipper. I got zero! Pay the extra and buy elsewhere!
Reply from JB Tools2026-07-06
Hi Christopher, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent order, especially regarding the packaging issues and the lack of timely communication. Please contact our Customer Support team at [email protected] so we can review your case and work toward a prompt resolution. Your feedback is greatly appreciated and will help us improve our service, and we thank you for your patience and understanding.
It was just so easy.
Availability of product
Availability of product, great pricing and ease of ordering.
great prices
great prices, great products, easy to use website
Reply from JB Tools2026-07-01
Thank you for your encouraging comments about JB Tools. We are pleased that our website and product selection contributed positively to your shopping experience. Your support is sincerely appreciated, KI.
I SECOND TIME BUY THE TOOL IN HERE ,YOU…
I SECOND TIME BUY THE TOOL IN HERE ,YOU GIVE ME GOOD PRICE GET THIS PART ,THANK YOU
Reply from JB Tools2026-07-01
Thanks for being a returning JB Tools customer, Mingwei! It's always rewarding to hear that our pricing and selection keep customers coming back. We appreciate your loyalty.
Easy to navigate.
Easy to navigate. Unfortunately, I didn't get the discount promised as a first time order customer. I trust that management will correct this oversight. God bless!
Reply from JB Tools2026-07-01
Hello Randy, Your comments regarding JB Tools are sincerely appreciated. We are glad your shopping experience was straightforward, and we regret that the advertised discount was not applied. We value your feedback and will share it with the appropriate team.
Easy ordering
Reply from JB Tools2026-07-01
Thanks for the awesome review of JB Tools, Cheryl! We work hard to make ordering as simple and convenient as possible. We're happy you had a great experience.
Not worth the little money you save…
Not worth the little money you save buying from them. They only ship half the order and then play stupid and drag out getting the order fixed.
Reply from JB Tools2026-07-01
Hello Sterling Gee, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to receive only part of your order and encounter delays in resolving the issue. This is not the level of service we strive to provide, and we'd appreciate the opportunity to make things right—please contact us at [email protected] with your order details so we can review your case and work toward a resolution as quickly as possible.
Easily found product
Reply from JB Tools2026-07-01
Hi there! We're delighted to hear you enjoyed shopping with JB Tools! Helping customers quickly find what they need is something we take pride in. Thank you for your trust, Robert.
The price was the right with free…
The price was the right with free shipping to boot. Thanks
Reply from JB Tools2026-06-25
Hi Dale, We really appreciate your positive comments about JB Tools! Knowing that our pricing and free shipping met your expectations makes our day. Thanks for sharing your experience.
Site locked up on me to where I had to…
Site locked up on me to where I had to enter shipping data 3 times. Pay pal link also did not work. You almost lost this order.
Reply from JB Tools2026-06-25
Hello there! Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered with our website and the PayPal link, and we understand how frustrating it can be to repeatedly enter the same information. Your comments are greatly appreciated, and we are reviewing these concerns to improve the checkout experience while thanking you for your patience and for choosing to place your order with JB Tools.
This was quick and easy very…
This was quick and easy very competitive pricing!
Reply from JB Tools2026-06-24
Hello Jesus, We appreciate your review and your support of JB Tools! Providing great value and a smooth shopping experience is what we strive for every day. Thank you for recognizing our efforts.
Great price
Great price, excellent site to order from, very EASY!
Reply from JB Tools2026-06-24
Thank you for the wonderful comments about JB Tools! It's rewarding to know that our website and pricing exceeded your expectations. We appreciate your business, John!
Easy to do business with
Easy to do business with, price was great
Reply from JB Tools2026-06-24
Thank you for taking the time to leave feedback about JB Tools! We're thrilled that you enjoyed a smooth experience and a great price. We hope to serve you again soon, Larry.