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Public & Local Services

JustAnswer

278 reviews

4.8278 reviews
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About JustAnswer

Data updated
Website
www.justanswer.com
Category
Public & Local Services
Location
United States · Covina
Status
Unclaimed
Last 12 months
278 reviews
Replies to negative
91% (10/11)
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Is JustAnswer legit?

JustAnswer (www.justanswer.com) has a 4.8 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 91% of negative reviews. Last updated 2026-08-10.

What people say

D
Deborah Hendrickson · 2 reviews · Experienced 2026-08-06 ·

This place sucks they won't tell you…

This place sucks they won't tell you anything until you pay them every one wants money and it bullshit what if you don't have it

Reply from JustAnswer2026-08-07

Hello Deborah, I understand your concern. We’ve requested more info through Trustpilot. Please reply there so we can investigate further. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962

Don’t like that. · 1 review · Verified · Experienced 2026-08-07 ·

Brian was VERY helpful

Brian was VERY helpful, obvíously knowledgeable, patient with my one finger typing, and expedient. I have had chat agents drop my chat because I type so slow but my left side is paralyzed, forcing me to type with a stylus in one hand and he just waited instead of cutting me off. He is more than merely professional. He provides tolerance and tolerance many won’t. kindness

L
Loving Care · 5 reviews · Verified · Experienced 2026-08-06 ·

Gave me the advice I needed

Gave me the advice I needed. The only problem was connecting by phone, but it probably turned out for the best because I now have the written instructions I need.

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-06 ·

Did exactly what I needed gave me the…

Did exactly what I needed gave me the information. Didn't bullshit about it

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-06 ·

Quick response

J
Jo Anne Lloyd · 2 reviews · Verified · Experienced 2026-01-05 ·

This was an exceptional computer experience. Everyone was very helpful and patient with me. Thank you. JoAnne Lloyd Everyone involved was right on point. They were very helpful . The handled

This was a great experience! It was a pleasure to work with this supportive, knowledgeable team. I appreciate the time they spent with me until my problem was solved. Thank you much! JoAnne Lloyd

V
Verna Ekpeduma · 5 reviews · Verified · Experienced 2026-08-05 ·

Mic was knowledgeable, kind and gave me the answers I needed for a long time! I am very happy!!! Thanks Mic!!!!!!

Mic was knowledgeable, very kind and respectful and helped me get the information I need for a long time. Now I can do what I always needed..Thank you!!!

B
Brooke Ward · 2 reviews · Verified · Experienced 2026-08-06 ·

This experience went very well

This experience went very well. Victor was able to solve are issue with several options to try.

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-07 ·

Barnes was great 5 stars

G
Georgia Blake · 1 review · Verified · Experienced 2026-08-07 ·

She was very helpful

She was very helpful , I just wanted to be sure that my thoughts were right. Thanks

D
David Yeoman · 4 reviews · Verified · Experienced 2026-08-07 ·

Reasurance

Reasurance Place my mind in a good place that the external advise I had been given was correct

R
Ronald Matuska · 1 review · Verified · Experienced 2026-08-05 ·

Technician John’s assistance

Technician assistance very helpful to me in solving stove door locked problem!

J
JustAnswer Customer · 2 reviews · Verified · Experienced 2026-08-06 ·

Fast and easy

C
Customer JustAnswer Customer · 1 review · Verified · Experienced 2026-08-07 ·

Refund

George was very nice and put me in the right direction to solve my problem.

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-07 ·

Very quick and knowledgeable vets

B
Bernie Strauss · 1 review · Verified · Experienced 2026-08-06 ·

ShreyaG was very pleasant and helpful…

ShreyaG was very pleasant and helpful to me.

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-06 ·

AC thermostat install

Technician was fantastic. Very knowledgeable

C
Carl Nicosia · 3 reviews · Verified · Experienced 2026-08-06 ·

Kevin did a great job explaining how…

Kevin did a great job explaining how Avis will pay the toll plus a handling fee and charge me. I’m all set.

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-06 ·

He was very polite anddid a great job…

He was very polite and did a great job of answering all my questions and gave me what I needed!

M
Mark Johnson · 1 review · Verified · Experienced 2026-08-06 ·

Damper Shocks

Great communication, information and instructions.