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Public & Local Services

JustAnswer

278 reviews

4.8278 reviews
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About JustAnswer

Data updated
Website
www.justanswer.com
Category
Public & Local Services
Location
United States · Covina
Status
Unclaimed
Last 12 months
278 reviews
Replies to negative
91% (10/11)
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Is JustAnswer legit?

JustAnswer (www.justanswer.com) has a 4.8 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 91% of negative reviews. Last updated 2026-08-10.

What people say

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Mr Michael Wilkie · 6 reviews · Verified · Experienced 2026-08-06 ·

Child Maintenance Issue

The Solicitor, Thomas, was very helpful and was able to answer all my questions regarding paternity, child maintenance and adoption. I would very much recommend this service.

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-06 ·

Quick and accurate

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-06 ·

I think we have the problem solved…

I think we have the problem solved .Louie was patient and got me through the hard stuff.

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-06 ·

He answered all my questions and did…

He answered all my questions and did not pressure me to not cancel my subscription!

J
JD Amesse · 4 reviews · Experienced 2026-08-06 ·

Worst scam ever!!!

Worst scam ever!!!! They gave me a phone number already had and I figured out my problem with the manufacturer directly…. Worst, they now invoice me again for 90$, months after I called for a so called membership that I can not cancel since I don’t have a membership…. Next step, calling authorities to signal a fraudulent site and scam service…. Be aware!

Reply from JustAnswer2026-08-07

Hello JD, I understand your concern. We’ve requested more info through Trustpilot. Please reply there so we can investigate further. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962

C
Consumer Name · 3 reviews · Verified · Experienced 2026-08-06 ·

I needed the PIN unlock the T6 themostat

I needed the PIN unlock the T6 thermostat - tech provide PIN

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GEN · 1 review · Verified · Experienced 2026-08-06 ·

they answers were very clear and easy…

they answers were very clear and easy to understand. great step by step process.

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Mary · 1 review · Verified · Experienced 2026-08-06 ·

Good response time

Good response time. Knowledgeable.

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-06 ·

The service

The service. and knowledge was very helpful

P
Paulette Tessier · 1 review · Experienced 2026-08-06 ·

I spent several hours doing chat with a…

I spent several hours doing chat with a subject matter expert who was beyond knowledgeable and helpful! The issue was Qualified Opportunity Zones which are extremely complicated, especially in cases of non-compliance. The initial fee was low, however, I am happy to pay any additional fees because the advice was invaluable and I may want to use them again.

M
Malia Huff · 2 reviews · Verified · Experienced 2026-08-06 ·

Prompt reply and easy to follow instructions

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Robert Orrill · 1 review · Experienced 2026-08-06 ·

Too much $ for finding out how to…

Too much $ for finding out how to return ship of unused product.

J
Jenn · 1 review · Verified · Experienced 2026-08-06 ·

Daniel was patient with me as I was…

Daniel was patient with me as I was panicking. He walked me through several steps to remedy the issue. Unfortunately, this isn't something I can fix and will have to take it to a shop. I would definitely use and recommend Just Ask to friends and family.

w
wayne · 2 reviews · Verified · Experienced 2026-08-06 ·

It was great until you billed me $45…

It was great until you billed me $45 dollars for answering my questions didn’t see that coming and you didn’t tell me

S
Smith · 6 reviews · Verified · Experienced 2026-08-06 ·

My Patrick was excellent in every way

My Patrick was excellent in every way! Knowledgeable and friendly!

J
JustAnswer Customer James · 1 review · Verified · Experienced 2026-08-06 ·

Be honest with the person so they can get a accurate assessment and help diagnose the problem to help you solve it

The mechanic was very helpful knowledgeable and polite

D
Deanna Swartz · 1 review · Verified · Experienced 2026-08-06 ·

Go o f

Good job response time solution

E
Edward Stephenson · 1 review · Verified · Experienced 2026-08-06 ·

Great experience

How fast i got the issue taken care of. Would have been way harder and time consuming not sure if I would have figured it out. Very respectfully, guided me through the whole process. Very happy saved me money in the long run.

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-06 ·

Answer was what I needed to see

Answer was what I needed to see. I’m not tech savvy so it was hard for me to get pictures uploaded but after that it went great.

J
JustAnswer Customer · 1 review · Verified · Experienced 2026-08-06 ·

Quick response and great advice