Very fast response and gave me a rapid…excellent
Very fast response and gave me a rapid actual answer with a diagram. Can not say enough about how this saved me.
About JustAnswer
Data updated- Website
- www.justanswer.com
- Category
- Public & Local Services
- Location
- United States · Covina
- Status
- Unclaimed
- Last 12 months
- 278 reviews
- Replies to negative
- 91% (10/11)
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Is JustAnswer legit?
JustAnswer (www.justanswer.com) has a 4.8 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
What people say
Answered my questions.
Quick solutions
Quick solutions, patience with me as I found correct Model number. Not being treated as incompetent or not mechanically inclined and couple of try this first before ordering parts. All welcomed and appreciated solutions. Just trying to navigate problems towards solutions without wasting energy on associated circumstances. Kind regards…
Agent was very nice and understanding
Agent was very nice and understanding. I didn't feel like I was judged or bothering anyone. They were really good. Thank you for making me feel like I matter. Good job guys!
Very patient while I was getting…
Very patient while I was getting frustrated thank you for the help
James did a great job in educating me…
James did a great job in educating me on what I had in my hands and I respect respectful explained what I was looking at in a respectful but informative way. Plan on working with him again in the future.
Day light robbery - scammers
Day light robbery , scammers , awful behaviour Don’t use - charged me after I cancelled a membership I didn’t even know I had and then refuse to pay it back , £55 for nothing , literally cancelled and had to pay for the pleasure of cancelling and it did nothing as they decided to close to account a month later , how they get away with this i do not know , most recent reviews will tell you everything
Reply from JustAnswer2026-08-05
Hello Jack, Thank you for reaching out. We understand you may have a concern, and we're here to help. We'll contact you privately to gather a few more details so we can review the situation and assist you further. Regards, Bella JustAnswer Customer Care [email protected] | 1-800-805-5962
Kind patient and clear on instructions
products easy to use & durable
products are easy to use and very durable
Very helpful.
I was given some needed advice and it…
I was given some needed advice and it was appreciated.
good the best
Everyone I talked to were…
Everyone I talked to were great...especially Andy Tech.
It was not just helpful but fun
It was not just helpful but fun! I felt like a book detective.
MY SUPPORT PERSON WAS QUICK TO RESPOND…
MY SUPPORT PERSON WAS QUICK TO RESPOND AND WAS PROFESSIONAL .ALL INSTRUCTIONS WERE EASY TO FOLLOW AND SHE GAVE ME VERY GOOD ADVICE ON HOW TO PROCEED WITH MY ISSUE .
Step by step instructions
The clear and concise manner in which Ayoub gave his responces.
Beware their unsolicited subscription ploy
Microsoft is horrible in terms of solving even simple problems as their website seems designed to avoid getting you to a real person who can actually address the issue, so made the mistake of contacting this company as they come up first on a google search after a half a dozen microsoft pages. yes, we made the mistake of agreeing to pay $5 to talk to one of their technicians who really wasn't that knowledgeable so was of minimal assistance. We finally figured out the problem ourselves and forgot all about this company. A few months later we were looking at our recent credit card charges and noticed one for $65 for this company. Frankly, we had no idea who they even were anymore - they were that forgettable in terms of their service. We certainly hadn't done any business with them in the past few weeks. We looked online and saw that they were infamous for surreptitiously signing people up for a long term subscription based on a one-time consulting session (they make absolutely no mention of this when you initially contact them). This got us curious so we looked back through charges since the beginning of the year and found the $5 charge for our first session and then $65/mo changes from that time until this week. we went to their website and typed in our email address and sure enough we had an account - we did a password reset since we didn't remember any password. We found a record of our session which jogged our memory. Fortunately, we found the button to cancel our unsolicited subscription and have an ai chat about getting a refund for all the monthly charges - they just refunded the last month's (we may try to go through our credit company to dispute the rest - if nothing else we can point out the reports of the FTC suing the company for their business practices).
Reply from JustAnswer2026-08-05
Hello John, Thanks for bringing this to our attention. We’ve asked for a few additional details so we can identify your account and look into this properly. We’ll be ready to help once that information comes through. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
Totally Happy, bordering on Ectatic!
Just finished my second question for Just Ask and I am beyond pleased with the experts and the response, which included a follow through plan offered by both experts. Just Ask is the answer to a prayer.
Rabies scare
He didn’t rush through the call, answered all my questions and was very reassuring.
Getting Information
The people who answered the phone they were very helpful. Diamond peers really quickly hear and help me with directions on how to get to the information I needed on the internet.