JustAnswer

The answer seemed to be accurate !

worked flawlessly

worked flawlessly, the information was concise and clear

You found the part I need and I could…

You found the part I need and I could easily order it.

Calm

Calm, patient informed staff with little wait. Thanks

I got immediate feedback! He was articulate and didn’t waste words.

I got immediate feedback!

Definitely helped ease my anxiety easy and effective

Definitely helped ease my anxiety and stress about wondering what to do next

Ccleaner repair

Prompt response and corrective action.

I will let you know once I get my…

I will let you know once I get my credit. I have been working on this credit since July 5

The gentleman was very nice

The gentleman was very nice. I am hopeful my problem will be resolved.

I accomplished my goal

Beware of the small print trick!

Looking at the assessments of users you do a good job but you hide your intention to charge not just for the answer to a query but to put users onto a subscription that they may not want. I asked a simple question and thought I was still talking to Bosch about one of their dishwashers. The system asked for £1 which I thought might be a reasonable cost for a quick answer. You then asked for £22 which I refused to pay. Now you charge me £35 as a monthly payment. Apparently this is in the small print; but who wants to read lots of small print when they want a quick cheap answer. You need to tell people your business model or be exposed as a sly trader.

My first contact was Pearl and she was…

My first contact was Pearl and she was very fast and contacting me with the correct people a young gentleman just contacted me and gave me the correct information I needed to recover my Wise 1099. I’m very appreciative thank you all very much.

Never advised I was subscribing to a monthly membership!

I went to what I thought was the manufacturer's website to find out how to submit a warranty claim. JustAnswer chatbot popped up to help me. They asked for $5 (refundable) fee to connect to a technician. This should have been my first clue. I did connect, and the technician gave me the phone number to the manufacturer's warranty department, and regurgitated a few facts I had provided regarding the problem. Next day - MUCH TO MY SURPISE - I was charged $38 (a monthly subscription fee - never told about this ahead of time) in addition to the original $5 (membership fee - I was not told it was a membership fee either). I contacted JustAnswer, and they did agree to refund $43 within 3-5 days. I will keep an eye on my account to make sure the refund comes through. I do not have a problem for charging for help, but I DO have a problem saying the $5 is refundable, and never mentioning that this is a subscription service with an ongoing monthly fee. Feels predatory to me.

Received rapid response with the…

Received rapid response with the information I requested.

I had no idea what I have or what to do…

I had no idea what I have or what to do with it. James was most helpful in sending me the information I need and where to go for help. Thanks.

Good advise

Quick response, Listened and gave good advise. Directed me to what I should do next and told me what to look for. Helped me on what to do next. Good experience.

The first appraiser was honest and told…

The first appraiser was honest and told me she was giving me to someone else with more experience with my items. Then James Valuer came on and told me about the first 3 items so now going back in for some more items

THEY ANSWERED ALL MY QUESTIONS

THEY ANSWERED ALL MY QUESTIONS! I WILL KNOW BETTER ONCE THE WHOLE TRANSACTION IS COMPLETED. THANK YOU.

The tech was very helpful

The tech was very helpful. He walked me through everything. I’m waiting 24 hours to see if my icemaker will work.

Randall was very knowledgeable on the…

Randall was very knowledgeable on the subject and gave me all the information I needed to make everything come together. I think he is awesome.