KARWEI (www.karwei.nl) has a 1.6 out of 5 rating on OK.one, based on 29 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
Made an appointment for measuring the curtains more then one month ago, we just got a phone call a day before this appointment that they cancelled it, the next appointment is in 4 weeks. As we're moving house this is not acceptable.
On March 14, I placed a click & collect order for GS73 Modena S3 low black work shoes (size 43), listed as available at the Karwei Waalwijk store for €20 (significantly reduced from €80 due to limited stock). Upon collection, I was handed a box that contained an entirely different, low-cost brand and model of shoes. I only discovered this because I opened the box in front of the staff before leaving the store. Had I not done so, I would have unknowingly left with a product that did not correspond to my purchase. This constitutes a serious failure in order fulfillment and raises concerns under basic consumer protection principles, particularly regarding misleading commercial practices and the seller’s obligation to deliver goods as described. The discrepancy between the product advertised and the product provided is not a minor error—it is a fundamental breach of trust. It also raises a rather uncomfortable question: if a customer were to return a cheaper product inside the box of a more expensive one, would that be treated with the same leniency as this “mistake”? Or would the customer immediately be suspected of misconduct? The asymmetry here is difficult to ignore. While I was offered a €10 voucher as compensation, this does not adequately address the underlying issue: a lack of proper verification and control mechanisms in the click & collect process. Such failures risk undermining consumer confidence and should be taken seriously.
Karwei provided professional help, advice and measurements for blinds (jaloezieën). Simoni was knowledge, explained the process of ordering on measurement and was able to help he a fit-to-measurement order on the same day. Very happy and highly recommended, plus convenient as all happened at a suited time for me at my own house.
Non of the employees were knowledgeable. The manager either. Beside, the manager was very rude. I don’t know was it because of nationality or my color
It has been 7 months since I first started on my endless journey to have curtains from KARWEI in my house. I still don't have it after sending 23 emails and making 11 calls. Just lies that they will take care of it. At this point I'm just starting to accept I lost the money to a scam of a company.
Useless customer service. I have ordered advisory for window screens (nets) in the house, request was sent through their online portal and confirmation received. Regardless, in 2 weeks nobody reached out to me. When i called customer services very nice a polite people respond but instead of taking ownership of the solution they kept referring me to other stores and departments 4 different numbers where the last one was deferring me to the first one. When i said i already started my journey from the first one they said better to create a new request in the system. I said wouldn't it end up the same way, they said lets try and wait to see, unfortunately there is nothing they can help me with. We tried, and waited, and guess what, no response and phone calls again, and no solution again. Again, very polite customer services but 5 different departments and stores and none could find a simple solution to send someone to my home to advise and measure for 4 windows and one big french balcony. My estimated spend about 800EUR which will now go to another company because in now 4 weeks Karwei failed to react and lost this revenue.
Terrible service and customer service. We bought curtains at the beginning of november that has been getting postponed. Once we received the email that they were in the store of Leerdam, when we go to pick them up, no body knows where they are, customer services it’s not giving us any kind of update or solution. They compromised to contact us back at the beginning of the week with further indications… one week later still waiting for the phone call. If one day I see in the news that the company is closing for good, I won’t be surprised, it is not about the quality of the material that you sell is about the quality that you provide and the 0 engagement that you create. Unfortunately, not a trust worthy company.
Terrible. Would leave zero stars if possible. I should have known better as it was my second poor experience with Karwei. Ordered 4 roman blinds in November. Received an email in mid-December that they were out for delivery, so I moved my appointments and stayed home for the day but nothing arrived. I called and rescheduled the delivery and had the same experience two more times. The curtains were supposed to be delivered on Jan 9 at the latest. Finally, on Jan 21, two out of the four curtains arrived. I keep calling Karwei to find out where my two missing curtains are. They keep blaming the supplier and telling me that they are "investigating", but there is never any update. We are now almost a month past the stated "latest delivery date" and I have zero visibility on whether I will ever receive my curtains nor is Karwei willing to refund me for such.
we ordered curtain rails to be delivered first week of December... after 6 fake attempts to deliver our rails we still don't have them one month later!! we have waited in for hours and whats a joke they won't even refund our delivery charge! it is robbery.
I would rate zero star if it’s possible. Ordered two times online. Different furnitures from different karwei locations both orders were cancelled due to incompetence. I would not recommend buying in this shop. They make everything difficult. Also they offer 200€ off if you purchase 1000€ meubels during their sale. We wanted to purchase 1000€ worth of furnitures but it’s not possible because you can only purchase them all together in one location. Where as not all the locations have the stocks. Yeah right, why advertising when it’s not possible to happen. Really shitty company.
I had problem with my order. It was delay a lot. When i called the klantservise Hasan picked up the phone. He was very friendly and very helpful! In my eyes Hasan is the best man in all Karwei! Thank you so much Hasan!
NEVER ORDER FROM OR SHOP HERE. THEY ARE MONEY HUNGRY GRUBBERS WHO LIKE TO STEAL FROM THEIR CUSTOMERS. ORDERED A SIMPLE ITEM €30 ITEM CHARGED €14 Delivery AND €14 for return THAT IS WHAT I CALL FRAUD. NEVER SHOP HERE!!!! HORRENDOUS NON EXISTENT CUSTOMER SERVICE. IF YOU THINK YOU WILL LAST IN BUSINESS DOING THIS THEN WE SHALL SEE!
Worst customer service ever. I wish they had negative stars. My order was placed almost a month ago. 1st they said that delivery was late, then nothing. I called them more than 10 times. Almost a month later, they finally decided to resend the order. I waited and the day befor the new delivery date, I received an email that my order has been cancelled. I wish I could get the money from my time, my frustration and the contractors came here to fix my house for nothing. I will really avoid you and advise everyone to run away from you. Horrible company.
I read the reviews as soon as I purchased a rug, and regretted my decision. However, the customer service responded to my query rapidly and I received the rug as expected and without any issues. In my case, everything went according to plan and I will likely purchase again from them.
PLEASE AVOID BUYING FROM THEM. They have the woooorst customer service, they offer no help or solutions when they mess up your order and delivery. Horrible experience. We ordered laminaat two weeks in advance and called them multiple times towards the date of delivery. They kept saying they dont know where the order is and to just wait. The order never arrived on time and messed up our entire move. No help was given, extremely horrible experience with useless customer service people. AVOID ITS NOT WORTH IT!!!
Wow, I really regret not reading this before I have ordered very expensive pergola from Karwei. The customer service is not existing, you cannot reach anyone and at the store they simply do not know what to do when your delivery status says delivered but it never arrived at your address. Waiting time for the CS is supposed to be 8min but after 30min I am still waiting for an answer. And what should I do now?
They put things on sale and then their webshop won't accept your order.. It all looks like scam to visit their page.. They have 20% discount on all products,but nobody can't place an order online.. Scam 100%
Terrible experience! So impolite and unprofessional customer service, they even don't listen to what you say. I have bought two items and I chose the same day for my delivery but I have received only one and they have changed the delivery day for the second item but they keep saying that I have chosen another day. In their website, under the same item they mention that you can receive it in two days but my item takes around two weeks so they simply lie in their website! Also, they say you can change the delivery day but when you call them they say no it's not possible without any reason! lying again!
Unbelievable unprofessional! We place an order and get a confirmation to go and receive it, at the time we het there because they do home delivery one the items was missing (btw was the main item from the order) time and money waisted cause they could not check if the order is correct
29 reviews matching