Found what I wanted
Found what I wanted. Description of products easy to understand and find on page. Easy to pay.
About Lamps Plus®
Data updated- Website
- www.lampsplus.com
- Category
- Home & Garden
- Location
- United States · Chatsworth
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (19/19)
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Is Lamps Plus® legit?
Lamps Plus® (www.lampsplus.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Website is easy to navigate
Nice website.
Great variety
Great variety, easy to use, and easy returns!
Latest order is to replace original…
Latest order is to replace original which arrived defective. Customer Service not open on weekends so experience has not been great so far. Hope this replacement order arrives on time and of highest quality.
Reply from Lamps Plus®2026-07-20
Thank you for sharing your feedback. We're very sorry to hear you experienced issues with your purchase. It's important to us that we delivery quality products and would like to review this further. Please contact us at [email protected] with your order number in the subject line and the item thats defective. We look forward to hearing from you.
Love your lamps
Love your lamps2026
John Timberland 150W Landscape Transformer with Photocell unit
So the 39549 - John Timberland 150W Landscape Transformer with Photocell unit only lasted 6 years in a protected part of our front yard. I would expect a unit like this to last 15 to 20 years. We're now ordering another transformer so we don't have to rip out the lights and start over again.
Reply from Lamps Plus®2026-07-13
Thank you for sharing your feedback. We're very sorry to hear you experienced this issue. If you would like to speak to our product specialists to avoid any concerns in the future or have any additional questions, please call us at 877-704-2425.
Great experience!
The online experience was simple
The online experience was simple but, that is only 1 phase of the overall experience.
You have a great selection
You have a great selection. I found the perfect lamps!
Not trustworthy! Sent me a light that had been installed elsewhere!
Received a light that had actually been installed and returned by another customer - they had inadvertently left all of the paperwork to that customer in the box!
Reply from Lamps Plus®2026-07-10
Thank you for your feedback. We sincerely apologize that the item you received appeared to have been previously returned. This is not the level of quality or service we strive to provide our customers. We have shared your feedback with the vendor for review and improvement. If you'd like to provide any additional details, please feel free to email us at [email protected]. We'd also be happy to assist with a new order and offer a discount. Thank you for bringing this to our attention. We truly appreciate your feedback and the opportunity to improve.
I was ready to do away with all my dark…
I was ready to do away with all my dark looking lamps and found just what I needed with Lamps Plus. I love all my new lamps! I’ve mentioned this, and in fact, sent a lamp to my sister.
Very easy to find measurements
Great variety of products and good…
Great variety of products and good descriptions accompany each item. Thank you.
Company reactive to Trustpilot reviews
Updated my rating to 4 stars because the company responded to this original review and waived the return fees originally billed. As of today, I've received my full refund. Only reason they aren't 5 stars is because I had to go through this process to get this type of response in the first place. --------------------------------------------------------- Original review: I believe it is a legitimate website and store. I've purchased from them before and their name brand products are what they say. However, this only holds true if you like the product you've purchased, are happy with the quality and appearance, and don't need to return it. On my last purchase I'll make from them, I bought 2 pendant lights and a matching ceiling light. The first pendant light I opened was damaged. It was clear that the "brass" retainer ring was cheap aluminum painted with a brass paint. It was bent and scraped off in places. I decided I didn't want to hang something of this quality in my kitchen so asked to return all 3 lights. Lamps Plus would only cover shipping on the damaged lamp and required me to pay for the others. This is not good customer service or good business. $31 to keep a customer and show that you stand behind your products vs. losing a customer forever and being the proud recipient of bad reviews and other impacted customers down the road. Go buy your lamps at Amazon or any place that has modern return policies and stands behind their quality.
Reply from Lamps Plus®2026-07-07
Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the pendant light you received and for the frustration surrounding the return process. We understand how disappointing it is when a product doesn't meet your expectations, especially when you're purchasing a coordinated set. After reviewing your order, we have gone ahead and waived the return fees for the remaining items. We hope this helps address your concerns and demonstrates our commitment to making things right. We truly appreciate your feedback, as it helps us identify opportunities to improve both our products and our customer experience. We regret that this situation left you with a negative impression and hope we'll have the opportunity to restore your confidence in us in the future.
website does not scroll to the right to…
website does not scroll to the right to see all images
Reply from Lamps Plus®2026-07-03
We’re very sorry to hear you experienced issues while browsing our website. We understand how frustrating that can be. In some cases, browser compatibility or internet connectivity can affect site performance. We recommend updating your preferred browser to the latest version to ensure all website features function properly. If you need any assistance or would like help placing an order, please don’t hesitate to call us at 1-800-782-1967 we’re always happy to help.
Fast
Fast. Great price and value!
A sales associate called me to help me…
A sales associate called me to help me get the best discount for what was in my shopping cart. Very impressive!
$28 “return fee”
$28 “return fee” I’m making a return because the advertised dimensions of the product were inaccurate, so I should not have to pay a return fee.
Reply from Lamps Plus®2026-06-30
We’re sorry to hear your order didn’t work out and that a return was needed. Product details are very important to us, as we strive to provide accurate information to ensure every purchase fits your needs. We’d appreciate the opportunity to review this further and look into the measurements with you. We’d also be happy to help you find an alternative fixture that better fits your space and can offer a discount on a new purchase. Please feel free to email us at [email protected] we're here to assist.