Lamps Plus® (www.lampsplus.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
N
Navy Nurse · 19 reviews · Experienced 2026-05-18 ·
★★★★★
Fan issue
Purchased a ceiling fan from Lamps Plus and it did not function properly right out of the box. I contacted customer support and was told that “technical support” would call me back within 24–48 hours instead of simply allowing me to return or exchange a defective product.
I don’t understand why a customer has to wait days for a callback over a brand-new non-functioning fan. If a product arrives defective, the return process should be simple and immediate.
Very disappointing customer service experience, especially considering the price point of their products. Communication has been poor and the process feels unnecessarily difficult for the customer.
Reply from Lamps Plus®2026-05-22
Thank you for your feedback we’re genuinely sorry for your experience, and we understand your frustration. Our intention in involving technical support is to quickly diagnose and resolve issues when possible, but we recognize that in cases like yours, this step can feel like an unnecessary delay. Your feedback about the wait time and communication is very important, and we’ll be sharing it with our team as we work to improve both our response times and overall customer experience. If further assistance is needed, please go ahead and emails us your order details to [email protected].
Rob · 2 reviews · Verified · Experienced 2026-05-12 ·
★★★★★
Alyssa C. - very helpful.
Didn't get the email that these were back in stock, but, at least I noticed that they were in stock and purchased the 2 that I needed. Alyssa C. was very helpful. Thank you Alyssa.oh- and they ship out Very quick after ordering.
Website is easy to navigate, lots of choices. I had no issues at all. I am now waiting for my new wall sconces to arrive!
R
Rick Mihok · 2 reviews · Experienced 2026-05-10 ·
★★★★★
Quality Product and Superb Customer Service
When I receved my lamp it was well packaged but there was a large hole in the side of the carton. Unboxing revealed the the lamp shade was caved in. I was able to pop the shade back into shape leaving only a slight scuff. The quality of the product saved the day. I contacted Lamps Plus to let them know that their shipper was careless. They quickily reponded with an offer to replace the shade or receive a discount. I opted for the discount which appeared in my account the next day. Great quality product and suberb customer service.
Your promotions need to be clearer on the rules. I purchased over $1000 of regularly priced lighting and couldn't get the $75 off because it was for "select regularly priced merchandise" meaning only specific brands. You should provide a list of the brands that are included instead of being so vague. I almost didn't place the order because I was so irritated but I'd looked at thousands of lights and finally found some that I liked.
Reply from Lamps Plus®2026-05-12
Sharon, thank you for your feedback. We sincerely apologize for the frustration caused by the promotion details and understand how disappointing it was to find the discount did not apply after spending so much time selecting your lighting. We appreciate your comments regarding the wording and brand eligibility, as clearer promotion details are important. Your feedback will be shared with our team for review, and we truly appreciate your order and patience throughout the process. If you would like to reach out to our team at [email protected] to provide your coupon code and we’re happy to take a closer look.
M
Miss B · 1 review · Verified · Experienced 2026-05-11 ·
It's always easy finding exactly the styles and finishes I'm looking for at Lamps Plus! You have the excellent quality you just don't find any place else, and that's why we only shop with you!
website is easy to use and well organized. Unfortunately, the $30 off we were promised when we registered to receive texts was never fulfilled. That's why it's 4 stars rather than 5.
M
Marsy Thomas · 1 review · Experienced 2026-05-06 ·
★★★★★
Wonderful experience!
There is not enough room for me to write how pleased I am with those in your company who have helped me walk through the issue with FedEx. I ordered my beautiful, hand painted lamp several weeks ago but somehow it got held up in the FedEx facility near me for about 10 days. Three employees of Lamps Plus, Teresa, Chelsea and Amanda B. came to the rescue. They are resending my lamp. These ladies have been so professional, patient and kind to me (I'm 88 years old). I couldn't be more pleased with how this issue has been handled.
Marsy Thomas
R
Rick · 3 reviews · Verified · Experienced 2026-05-05 ·
★★★★★
Great communication
Great communication. very helpful.
T
Tim · 1 review · Verified · Experienced 2026-05-04 ·
★★★★★
Damaged lamp Sent a pic and it was…
Damaged lamp Sent a pic and it was instantly credited.....
